Customer Service Medical

KRISTY JAIME

***** *** ***** ***** ****** Cordova, CA 95670 HM 916-***-**** ***********@*****.***

ELIGIBILITY/QUALIFICATIONS

• Over 10 years working at similar level, skills, ability and classification of an Adaptive Skills Trainer.

• Excellent interpersonal skills, Detailed oriented, and able to multi-task.

• Able to handle high call volumes and emails, problem solver, able to type 45 wpm.

SKILLS/ABILITIES

• Microsoft Word Suite, including Outlook scheduling, record keeping, and Internet search experience.

• Excellent customer service, both phone and public counter interaction, and office management

• Solid analytical exposure to organizations, Human Resources, letters, memos, ledgers and journaling.

• Budgeting, payroll, posting of Payroll, tracking and monitoring expenditures and leave balances.

• Ability to act independently with open-mindedness, integrity, flexibility and tact.

• Dependable, reliable, punctual and organized, with a strong work ethic.

• Knowledge of HIPAA, PHI, FDCPA and other confidentiality rules and regulations.

• Established and maintained cooperative relationships with executives, managers, and external

stakeholders- including working relationships banks, dealerships and Program Managers.

EDUCATION

• Bachelors of Science Degree in Psychology, University of Phoenix, 2014

• Associate of Arts Degree Concentration in Psychology, University of Phoenix, 2011

• C.K. McClatchy H.S. Diploma, 1997

EXPERIENCE

SURGICAL CARE AFFILIATES,

2450 VENTURE OAKS WAY, SACRAMENTO, CA

Regional Medical Collector from 2012 to 2014

• Regional Medical Collector: Excelling in customer service, maintain a delicate balance of juggling a

highly stressful position of collecting medical expenses for very sick cancer patients, yet using extreme

compassion, and tact with their financial situation and needs, while maintaining strict confidentiality at all

times. Find solutions for delinquent accounts. I have also trained other representatives on systems, phone

curtesy, and HIPAA laws.

• Regional Medical Reviewer: Research, review, edit and approve all documentation for possible medical

assistance and addressed personal issues and concerns. Offer recommendations researched loans and

possible financial scholarships to assist qualified families, overseeing Seven Endoscopy Centers for the

entire Bay Area Region. High knowledge of medical terminology, patient benefits, and rules and regulations.

Able to resolve patient disputes with professionalism and integrity and prepare daily written logs, journals

and medical transcripts. Posted payments in a highly sophisticated database and monitored payments and

gave weekly updates and presentations to executive team and staff. I have experience working with Zirmed.

G.E. CAPITAL COMMERCIAL CORPORATION, 2890 GATE WAY OAKS, DR., #220, SACRAMENTO, CA

ACCOUNT RESOLUTION SPECIALIST FROM 2006 TO 2010

• Account Resolution Specialist: As a liaison between GE and Contracts, I managed the collect of fleet

commercial portfolios and financial accounts ranging from $3 million to $20 million. Reviewed and

negotiated arrangements with past due customers and researched financial assistance for other payment

contracted based on current financial status. Created payment plans and created electronic request for

information and notary forms for proof of identity for consumers and providers to request copies of their

medical information and access to their medical files and records. Logged, tracked and filed all Public

Records Act (PRA) requests and knew all the laws, regulations and time constraints and policies of what is

public and what confidential private information is. Posted medical surveys, arbitration decisions, and master

calendars of events and department public hearings. Logged and maintained all records of cash and

electronic payments, and was the logistical contact for any scanning, video conferencing, seminars,

hearings and important electronic filings, such as health care mergers or bankruptcies.

KRISTY JAIME

RESUME, PAGE TWO

HOME FUNDS DIRECT, 3870 ROSIN CT. SACRAMENTO, CA

Loan Officer for 6 months in 2005

• Reviewed and negotiated arrangements with past due customers and researched financial assistance for

other payment contracted based on current financial status, generating sales of over $500M per month.

• Closed three loans or more per month, and created payment plans, matching the best beneficial loan

program for each individual client.

AMERICAN GENERAL FINANCE, 5311 ELK HORN BLVD. SACRAMENTO, CA

Account Representative from 2004 to 2005

• Demonstrated understanding with all aspects of lending operation including taking, processing and

underwriting applications.

• Extended loans and retail credit within lending authority, evaluated risks and closed loans.

• Initiated collections of past due accounts including skip tracing, inside / outside adjustment activities,

repossessions and bankruptcy hearings.

• Maintained and post daily payments to customer accounts. Reconciled daily cash log, reviewed and

researched payments.

EDFUND, 3300 ZINFANDEL DR. GOLD RIVER, CA

Financial Collector form 2003 to 2004

Handled collections of defaulted student loans and maintained portfolio of over 140 borrowers.

• Negotiated payments, consolidated loans, assisted in rehabilitation of loans and assignment of wage

garnishments.

• Worked in call center environment on automated dialer system.

• Used variety of tools which include the internet, credit bureau reports, electronic directory assistance,

location service vendors, and company database to verify consumer demographics and actively work the

collection and management of delinquent accounts.

OSI COLLECTION SERVICES, INC, 2920 PROSPECT PARK DR. # 200 RANCHO CORDOVA, CA

Senior Collection Supervisor 1999 to 2003

• Provide Regulation/Admin. Support to Management: Supervised over 60 collection representatives by

monitoring account productivity, and efficiency to target areas of improvement. Using Excel, PowerPoint,

Outlook, Adobe, or the departments Intranet, and other management tools - I fulfilled half of the

administrative needs of the office’s growing projects, responsibilities and services. I update the monthly

Personnel roster, Office org. chart. Researched cost-benefit scenarios and kept track of staff expenses such

as staff training, purchase orders, legal subpoenas, information and transcripts, conferences and training .

• As a Trainer: I created and implemented classroom training for new employees. Wrote desk procedures

and staff manuals for completing staff responsibilities, and increasing profitability.

• As a Financial Collector: I worked in fast paced, highly deadline driven call center environment

specializing in telecom, medical and utility collections. Budgeting experience has helped me reconcile

transactions and balances to maintain accurate client accounts, and analyze and personalize financial

portfolios for clients. Prepared and submitted weekly written reports on the high risk accounts, and included

recommendations for reconciliation and resolution. Negotiated payment programs with delinquent

customers. Monitor timelines and deadlines, receivables and collections and provided updates and reporting

procedures to executive management.

LIST OF CONTACT REFERENCES IS ATTACHED

LIST OF CONTACT REFERENCES

for

KRISTY JAIME

Marimi Noriel-Suan 916-***-****

Lead Accounts Receivable Poster

Collections Department

Surgical Care Affiliates

Robert McGrew 916-***-****

Technical Web Consultant

Verizon Wireless, Inc.

Brian Hunter (916) 585-

0195

Deputy Director, Health Information Division

Program Technician II

California Secretary of State Office

Contact this candidate