Customer Care

Anand Tigga

Career Objective:

E-Mail: Looking for the opportunity where I can use my

**********.****@*****.*** knowledge and skill to the optimum and can

contribute in the growth of organization resulting

Address: in growth for self.

FCA 1946-D, Block - B

SGM Nagar,

NIT Faridabad.

Pin Code - 121001. Personal Profile:

Comprehensive problem solving abilities.

Permanent Address Enthusiasm to learn new things.

FCA 1946-D, Block - B Dedication and hard work towards achieving the

SGM Nagar, objectives and goals.

NIT Faridabad.

Pin Code - 121001.

Contact No.: Academic Qualifications:

Graduation {B.Com (Pass)}, Delhi University, New

Mob:- +91-991******* Delhi-2008.

Intermediate {Commerce}, CBSE, Gurgaon-2005.

Personal Data: Matriculation, CBSE, Faridabad-2002.

Father's Name : Mr.

Alexander Tigga

Date Of Birth : 23rd Aug Computer Literacy

84 MS Office

Sex :

Male

Nationality : Indian

Marital Status : Single

Languages : English,

Hindi

Working Experience:

. Tenure : June/2013 to January/2014

. Organization : Convergys India Services Pvt Ltd

. Designation : Sr. Customer Care Officer

. Profile : - Resolving the queries of customer

after verification.

- Calling the customer for verification

whenever required.

- Escalating the issue if query is

unresolved.

. Tenure : March/2011 to September/2012

. Organization : Citizen Media Ltd

. Designation : Human Resource Coordinator

. Profile : - Looking after the Recruitment

Process (Both IT and Non IT),

involved in screening, filtering resume

and Head Hunting for

specific profile and organize the

interview.

- Preparation of Job Offer Letters, engage

in Joining Formalities,

document collection.

- Practical knowledge of job posting on job portals.

- Head Hunting for the appropriate candidate.

- Maintaining the Employee Master Data and MIS Report.

- Creating & Maintaining Employees' personal files.

- Calculation of salary and resolving the issue of employee.

- Practical knowledge of working with PF and ESIC.

- Working of Excel Files including basic formula like Vlookup,

Hlookup, Countif, Sumif, Concatenate.

- Giving Training to Freelancer.

- Resolving their issue if any.

- Taking care of Freelancer's payment.

- Assign Blogs & Articles.

. Tenure : Nov/2008 to May/2010

. Organization : Accretive Health

. Designation : Analyst

. Profile : An American based KPO working in the

field of Health Insurance - Analyzing the

accounts of patient through software's.

- Billing the Patient or the Insurance Co.

whosoever is responsible to pay for the

claim.

- Posting the amount as per the data given

onto the software.

- Transferring the claims to U.S. end to

the Head Quarters to solve unsolved claims.

- Closing the claim if timely filing limit

expired.

Hobbies:

- Chatting

- Playing Basketball

Roles and Extra Curricular Activities:

NCC 'B' & 'C' certificate holder.

Declaration

I hereby declare that the above-mentioned information is correct up to my

knowledge; I bear the responsibility for the correctness of above-mentioned

particulars.

Date:

Place: Faridabad

Anand Tigga

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