Customer Service Sales

Shane Butler

612-***-**** * *********@*****.***

SUMMARY:

Professional skilled in operations management including: staff management,

handling product flow, setting and meeting budgets, creating product

recommendations to increase sales.

PROFESSIONAL WORK EXPERIENCE:

SportsONE Nation Minneapolis, Minnesota

Oct. 2012-Present

Owner/League Director

. Organize youth sports leagues, camps, clinics, tournaments for ages

4-14

. Develop and implement marketing/advertising plans for youth sports

leagues, camps, clinics, tournaments

. Create partnerships with churches, schools, and communities for the

use of their field space

. Manage all the day-to-day operations including: ongoing parent

communication, roster development, process registrations and

supply management

. Hire/train officials and site coordinators

. Run concessions to add profit for the league

MainGate Minneapolis, Minnesota

Mar. 2012-Present

Assistant Distribution Center Manager (Minnesota Vikings)

. Oversee and assist with the day-to-day operations

. Manage product distribution to the MOA location

. Process and deliver product

. Communicate product needs to ensure adequate product flow

. Manage Vikings game day stands and trailers

. Assist with stadium set-up and inventory

. Execute special events, including Susan G. Komen Foundation, Taste

of the Vikings, Arctic Blast, Draft Party, Big 10 Hockey NCAA

tournament, Super Bowl, Be the Match

. Manage Merchandise Tent at Vikings Training Camp, which grosses

between $300,000 and $500,000

. Hire and train, between 25 to 30 employees at Vikings Training Camp

. Communicate and evaluate product demand for Vikings Training Camp

MainGate Minnetonka/Roseville, Minnesota

Oct. 2010-Mar. 2012

Store Manager (Minnesota Vikings Locker Room)

. Managed day-to-day operations of the Vikings Locker Room to meet

sales quotas

. Effectively resolved customer concerns

. Supervised and coached seven employees to be effective sales

performers

. Handled all human resource functions of retail operations to retain

talented personnel

. Communicated product need to the Distribution Center to ensure

adequate product flow

. Created stock status reports to maintain inventory and meet customer

needs

. Oversaw budgeting process for the Ridgedale store

. Operated special events, including Vikings Training Camp and Susan

G. Komen Foundation

. Managed the Super Trailer at Vikings Games to help promote team

brand

. Evaluated product demands and made recommendations for new products

Shane Butler

Page 2

Sports Avenue Minnetonka/Roseville, Minnesota

July 2006-Jan. 2008

Store Manager (Minnesota Vikings Locker Room)

. Managed day-to-day operations of two stores to meet sales quotas

. Effectively resolved customer concerns

. Instrumental in assembly of three store locations (two Vikings

Locker Rooms; one Chicago Cubs Store) which resulted in these stores

opening on time and on budget

. Supervised and coached 10 employees to be effective sales performers

. Handled all human resource functions of retail operations to retain

talented personnel

. Communicated product demand with corporate office to ensure adequate

product flow

. Conducted inventory checks to stay on top of shortages

. Oversaw the layout of Rosedale and Ridgedale stores to ensure

consistency in company brand

. Responsible for budgeting process of the Rosedale and Ridgedale

stores

. Assisted with special events including Vikings Training Camp,

Vikings Dome Tent and player signings to ensure they were well

executed

. Evaluated product demands and made recommendations for new products

I9 Sports Tampa, Florida Oct.

2004-June 2006

Site Coordinator

. Managed registration for youth flag football and soccer leagues for

players ages 6 to 14

. Organized field preparation, set-up, and breakdown for youth games

. Managed officials of youth games to ensure game schedules were met

. Effectively handled parent concerns and resolved issues

. Assisted with registration for summer camps to ensure adequate

attendance

. Conducted summer camps in flag football and Lacrosse

. Officiated and coached as needed

. Oversaw weekend games and provided administrative support as needed

. Responsible for advertising, marketing and promoting of the I9

Sports League in the Tampa Bay area, which resulted in brand

recognition for the organization

NHL Tampa Bay Lightning & AFL Tampa Bay Storm Tampa, Florida

Dec. 2003-Dec. 2004

Account Executive

. Managed the ticket sales booth and was proficient in the use of

ticket databases such as Ticketmaster, DSA, and Goldmine

. Effectively managed and maintained over 200 accounts

. Assisted with customer service resolution and account management

activities

. Consistently created new business through aggressive cold calling

. Consistently in top three in cold calls

. Consistently top five in outside sales

. Conducted project research, analyzed data and made recommendations

for sales enhancements

. Created and distributed email blasts, letters and flyers to promote

organization

. Assisted at numerous events, including tennis, hockey, arena

football, circus and concerts

EDUCATION:

The University of Tampa, Bachelor of Science, Sports Management Tampa,

Florida Dec. 2003

Contact this candidate