Customer Service Sales

JOHN FEDERICO

**-**** ********* ***** *******, BC V5A 4G4

Telephone: 604-***-**** E-mail: HYPERLINK "mailto:*.*.*.********@*****.***"

*.*.*.********@*****.***

OBJECTIVE: Account Representative – Sales and Customer Service

HIGHLIGHTS OF EXPERTISE

Business to Business sales of over 1 million a year at +30% margins

Increased sales 500%

Resolved Customer issues in a professional manner

Brokering of parts for clients; purchasing and selling

Excellent interpersonal and communication skills

Ability to talk in front of people

Cold calling; introduce the company to new clientele in creative ways

Inventory control, replenish and sales, exchanges

WORK HISTORY

Sales Representative, Geep 2013 - 1996

Off lease sales of computers, laptops, lcds, printers, servers and other related product.

New parts sales for printers, including a large volume of exchange items

In charge of purchasing and inventory for printer parts.

Contact customers both new and existing

Make them aware of what company sells and discuss issues concerning customers

Implement new ways of introducing products

Analyze new and existing inventory on spreadsheets

Create separate inventory lists of specific product for specific customers based on

product pricing and age of inventory

Sales of over 1 million per year with average 33% margins

Account Manager, MegaPro 2014

Sales of multi-bit hand tools

Called existing and potential customers

Completed weekly sales reports

Covered for other personnel in customer service roles when needed

Sold product to customers

Stocker/Cashier, Walmart 2014

Attend to re-stocking needs and organize shelfs as required

Greet customers at checkout and process their order

Offer them a Walmart Mastercard and explain the benefits

Access needs of production shelf

Corporate Yoga Teacher 2014-present

I teach classes during the week at offices and retirement homes

around the lower mainland.

Phone Surveyor, Imark Connect 2014 - Present

Survey Canadians via phone regarding the upcoming federal election

Speak clearly and concisely so clients understand

Listen to what they have to say and respond accordingly

EDUCATION

Field Technician Technical Training - Private Schooling- Vancouver, BC

Printer expert, sales (parts and whole unit) and service.

HP, Lexmark, Okidata Authorized Service Technician and parts distributor

Time Management, Team Building – Vancouver, BC

Personal, Accounting and Marketing- Humber College- Toronto, Ontario

Yoga teacher, holds 3 certificates

Professional musician

HIGHLIGHTS OF EXPERIENCE

SALES SKILLS

Hear customers

Ability to bring awareness to product in variety of ways

Able to befriend customers and maintain their trust

Ability to sell and often exceed having…..

PURCHASING SKILLS

Contact as many reputable sellers as possible

Purchase items for restocking or specific customer requests

Properly fill out purchase orders and request

OFFICE SKILLS

Excellent phone manner

Computer literate, quick learner

Punctual

Versatile

COMMUNICATION SKILLS

Able to cold call

Use clear, concise language

Able to properly interpret customer needs

Be liaison between customer and company

INVENTORY CONTROL

Track inventory accuracy

Replenish as needed

Tracked many exchangeable items (item bought, used part needed to be returned for refurbishing)

Volunteer Work

Karma teachers Teach yoga and meditation for free

Musician Play music at churches, synagogues and yoga studios for free

Animal Rights Volunteer work with Liberation B.C. 2013-2014

Coach Boys Hockey and Softball, certified coach 1988-1995

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