Customer Service Project Manager

MARK HUSBAND

*** *. **** **. * h i c a g o, I L * 0 6 1 5-773-***-**** ***********@*****.***

OBJECTIVE

Seeking a position within the Food and Beverage industry u tilizing great interpersonal and culinary skills.

EDUCATION

Kendall College Chicago, IL

Bachelor of Arts in Hospitality Management June 2014

Related Coursework: Communications, Art of Dining, Nutrition, Hospitality Management, and Tourism Law

Washburne Culinary Institute Chicago, IL

Associate of Applied Sciences in Culinary Arts May 2011

Skills

Customer Service/ Sales: Skilled in essential physical job functions anticipating needs and

empathizing with diverse customers. Speak clearly, quickly identify and resolve problems, listen

and respond to request, and follow up to assure complete satisfaction. Excellent problem solving and

communication skills. Outstanding up selling ability, without over-selling.

Server: Accurately and quickly take and place all food orders. Answer all inquires about cooking

methods, menu items, specials and prices. Prepare and/ or deliver food, beverage, and dessert

orders. Check food for appearance, temperature and portion size, and deliver food orders in a timely

fashion. Recognized as top server. Routinely manage drive-thru and front counter on busy Friday

and Saturday night shifts. Consistently achieve sales goals.

Team Lead/ Trainer: Experienced in leading teams, delegating work, enforcing policies and

procedures, and ensuring assigned tasks are completed. Able to adapt in highly dynamic and

changing situations while motivating co-workers.

Accounting/ Inventory: Accountable for cash handling and credit transactions. Also, skilled in

receiving deliveries and verifying over 500-piece orders; noted discrepancies, damages, and missing

items.

Computer Proficiencies: Various POS software programs, including MICROS POS Pro and Quick

Serve POS Pro System.

EXPERIENCE

Burger King Chicago, IL

Assistant Manager November 2014-Present

• Responsible for day to day operations

• Ensure cleaniness and sanitation regulations are followed

• Inventory and waste controll

IHSP Hostel Chicago, IL

Intake Clerk April 2012-September 2012

• Welcomed and checked-in guests, prepared breakfast daily, cleaned linens and provided quality guest service

• Answered phones, scheduled and confirmed reservations and concierge services

Delaware North Companies/Sportservice: Soldier Field Chicago, IL

Cook 08/2011-10/2013

• Worked on grill preparing various dishes for 150+ customers per home game

• Maintained cleanliness and sanitation of grill and food cart

Parrot Cage Restaurant Chicago, IL

Rotational Intern 05/2011- 08/2011

• Prepared and created salads and desserts for Garde Manger station

• Completed 16 week course: Learned all station of Front of the House and Back of the House operations

• Worked various roles such as bartending, busser, host, etc.

Thornton Fractional District #215 T.F. South High School Lansing, IL

Cafeteria Aide 10/2009-5/2010

• Helped the chef with all aspects of preparing lunch for as many as 1000 students

• Baked cookies; Steamed vegetables; Performed prep work for the Chef

PROFESSIONAL WORK HISTORY

UIC: Technology Department Chicago, IL

Assistant Project Manager 9/2007-1/2008

EJM Engineering Chicago, IL

Construction Project Intern 5/2007- 8/2007

Flood Laboratories Testing Chicago, IL

Field Technician 5/2006 – 12/2006

Burns & McDonnell Chicago, IL

Construction Project Trainee 7/2005 – 5/2006

Detail at Retail Chicago, IL

Zenith Technician 4/2004 – 4/2005

LICENSES

• Glion Certification:2014

• Sanitation License (City & State); 2009

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