Sales Customer Service
Resume:
Harold E Johnson Jr
**** ******* ** ********** ** 27407 * 336-***-**** *
***********@*****.***
Dun and Bradstreet Credibility Corp Greensboro, NC
Credit Advisor August to Current
o Fast track important business credit report updates for a quicker impact to your D&B® scores and ratings,
which may be used to make credit and financing decisions on your company
o Quickly dispute inaccurate payment history, suits, liens, and judgments to ensure your business credit file is
complete
o Promote company and attract new customers with a customized platinum profile in our online business
directory
o Assist small, new businesses in need of a Duns Number for the purpose of getting government funding,
contracts, and exposure in the marketplace.
o Provide services to assist small businesses with establishing a business credit file, targeting qualified potential
customers and vendors, and online marketing.
o Responsible for winning back former business customers by presenting solutions that assist with marketing,
credit on self, and credit on others.
o Consult with business clients to uncover areas of opportunity by analyzing report information, financial data
and credit scores to reflect the true strength and credibility of their company.
o Provide an excellent customer experience by assisting them with their questions, needs, and concerns
o Responsible for updating the business credit file as well as gather Financial Statements to provide businesses
with a capital credit rating for their company.
Time Warner Cable Greensboro, NC
Business Class Sales Support Specialist August 2011 to July 2014
o Responsible for accurately processing sales requests for predetermined number of internal sales representatives
in a timely fashion.
o Outline of activities may include: validating sale with customer (outbound calling), expectation setting,
processing necessary order information for seamless handover to implementation (salesforce), project
management of all orders through install, validating billing accuracy (icoms)
o Develops and maintains business relationships with Sales Partners & Operations to facilitate TWCBC long
range business plan
o Provide Outside sales reps support in all aspects of the sales process to include, but not limited to,
input sales from Outside reps while in the field, set appointments and check serviceability, and have addresses
built in CSG, and investigate / resolve install questions.
o Assist the Sales Rep with trouble shooting modem installation failures, including credit ratings and collections
o Correct any errors in service billing, one time charges billing, deposits, and equipment, based upon a thorough
understanding of services, one time charges and relevant procedures.
o Correctly key payments to customer’s accounts, create a batch, and research and correct any discrepancies
before submitting to Accounts Receivable
o Verify packages and explain the benefits and pricing to the customer when services are up graded
o Demonstrate full understanding of HSD Services, including policies and procedures.
o Explain a customer’s bill to them regarding services credits payments, debits, and one time charges
Professional Experience
The Rush Fitness Complex Greater Triad Area, NC
Membership Manager February 2007 to August 2011
o The responsible id to work directly for the General Manager and to help oversee the rest of the membership
sales department with the GM
o Directs all aspects of membership including recruitment of new members, retention of existing members and
supervision of assigned staff.
o Develops, plans and implements new procedures and methods to achieve strategic goals.
o Implements membership strategies that support recruitment of new members and retention of existing members.
o Turned around location by improving morale, improving communication, facilitating teamwork, conducting
comprehensive sales training, setting goals, and ensuring accountability for goal attainment.
o Implemented sales management efforts that increased revenue to achieve the #1 ranking in the entire company
after only a few months in this position; established programs and goals that continued to achieve strong
performance at the club.
o Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.
o Promotes program and membership enrollment in interactions with existing and potential members.
o Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase
in sales.
o Generated a strong record of performance in a short amount of time by managing club membership sales and
serving as the primary production leader with responsibility for staffing, managing the sales team, and ensuring
attainment of individual, club, division and company goals.
Sprint by Innocomm Greater Triad Area, NC
Assistant Store Manager January 2006 to December 2007
o Managed several key aspects of the business including sales, advertising, operations, inventory, and products
display.
o Increased sales by an average of 20% in the three slowest months of the year by implementing effective
marketing programs within a small budget.
o Established and maintained strong client relationships with all customers and delivered sales presentations for
clients.
o Capitalized on the strengths of each employee in order to maximize productivity.
o Planned and assigned daily sales goals and oversaw the overall operation of the store.
Achievements
o United State Marine Corp service in desert Storm from August 1990 to February 1991
o Being promoted within the 1st 11 months at Time Warner Cable from customer service to Sales Support
Specialist
o Increased annual gross sales by 15%
o Within the first 2 year achieved the status of the top 10 store sales performers in the region.
References Available Upon Request
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