Manager Management, Office Services, Facilities

DANIEL L. MURPHY

*** ****** ***** ***** *****: 703-***-****

Herndon, VA 20170 Email: ************@***.***

O F F I C E S E RV I C E S M A N A G E R /O F F I C E A D M I N I S T R AT O R

Dedicated, detail-oriented, and conscientious professional with the drive and ability to make a real difference for clients and

colleagues. Strong academic and practical experience with large legal firms. Flexible self-starter with a clear commitment to

supporting colleagues in a variety of areas. Capable team player with a knack for motivation others, prioritizing workflows, and

delivering excellent results under pressure. Strategic thinker who can quickly identify problems and implement effective

solutions.

AREAS OF EXPERTISE

Department Management Workflow Analysis Office Relocation

Professional Research Management Procedure Cost Tracking

Computer Proficiency Budget Formulation & Adherence Vendor Oversight

Performance Reviews Meeting Facilitation Housekeeping

KEY SKILLS ASSESSMENT

High-Performance Office Administration – Manage support services for five large law firms. Direct day-to-day operations for

numerous functions, including but not limited to document production, client portals, and off-site file storage. Consistently

improve efficiency by developing new systems and improving current procedures.

Team Support and Relationship Management – Responsible for hiring and conducting performance reviews. Help plan and

implement office moves, including several relocations of entire firms.

PROFESSIONAL EXPERIENCE

Oblon, McClelland, Maier & Neustadt, Alexandria, VA 2000 – 2015

Office Support Supervisor

Direct day-to-day operations for electronic mail, client portals, postal mail, courier services, faxes, supplies, messenger

deliveries, internal deliveries, proofreading, central files, and off site file storage.

Create and successfully meet large department budgets.

Onboard new personnel and conduct scheduled performance reviews.

Increase efficiency by developing new systems through improved procedures, job assignments, and scheduling.

Decrease costs through changes in supply vendors and courier services.

Write department manuals.

Daniel L. Murphy Resume, Page 2

Pitney-Bowes Management, WASHINGTON, DC 1998 – 2000

Customer Services Manager

Interacted with corporate and individual customers to ensure consistent quality of service.

Served as professional liaison between customers and company leadership.

Baker Botts, WASHINGTON, DC 1994 – 1998

Office Services Manager

Directed day-to-day operations for large legal firm, including but not limited to document production and general

office maintenance.

Provided team mentoring and training.

Upgrade cost-tracking system for equipment such as copiers and fax machines, increasing firm recovery.

Managed client and vendor relationships in order to deliver optimal results.

EDUCATION & TRAINING

Bachelor of Arts, History, Waynesburg University, Waynesburg, PA

American Institute of Banking Courses

American Management Association Course

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