Customer Service Support

Location:

Posted:

March 30, 2015

Jerome Nollan

Phone: 210-***-**** ●E-mail: ******.******@****.***

ADMINISTRATION ● SAFETY REGULATIONS ● FINANCE

Seasoned customer service employee, with over six years of specialized experience in the

service industry while working in a problem resolution/analytical environment. With

three years of escalated call resolution, while exceeding production standards. Excellent

interpersonal and leadership skills, with efficient organizational skills to manage daily

work load of a busy corporation. My ability to think creatively when obvious rules do not

apply contributes to my ability to problem solve. Excellent communication skills also

allow me to interact with all levels of management.

Customer Service ● Microsoft Office Programs ● Safety Regulatory Inspection ●

Analytical ● Telephone Etiquette ● Team Player ● Federal Regulations

PROFESSIONAL EXPERIENCE

Conn’s San Antonio, TX Aug 2014- Jan

2015

Collections

Securing payments arrangements with customers for the purpose of bringing to current

the customer's account. While achieving goals and quotas following all collection

practices, policies and procedures.

Mau San Antonio, TX May 2013-

Aug 2014

Customer Service

Receive inbound calls to Pepco Energy customers in regards to their bill payments,

arrangements, new service, move outs and collecting on delinquent accounts

Radio Shack San Antonio, TX Nov 2012-

May 2013

Customer Service

Assisting customers with purchasing products and offering products that would enhance

the experience. In-depth knowledge of billing information and breakdown.

JP Morgan Chase San Antonio, TX 2010 - 2011

Collection Litigation Advisor

As a Customer Support Specialist responsibilities included collecting debtor payments on

delinquent accounts. Ten month dollars collected was averaged at $80K, with an

average 4.0 scorecard (out of a 5.0 scale). As a successful collector, I identified

collection techniques to help boost overall confirmed collection rates.

EDUCATION

2010-2011

San Antonio Community College