Customer Service Representative
Resume:
Jessica Boutte
***** ******** ****. ******* **, *7015
*******.******@*****.***
I am currently changing career goals. My objective is to obtain entry level employment in an office setting, with an
opportunity for career advancement in the administrative field.
Objective
• I have the ability to type over 50 wpm. I am proficient in Excel, Word, Outlook and most other
communication processing systems. I have over 4 years of experience in customer care, and 8 years of
Skills
experience in the Hospitality Management Industry. I am a people person, a self starter, goal oriented
and results driven. With an emphasis on employee recruiting and learning and development.
2014 Present Bachelor Degree
Education
Texas Southern University
• Biology major Pre med emphasis
• Columbus State Community College
• 2008 2011 Associate Degree
• Hospitality Management Culinary Arts Apprenticeship Program
• Walnut Ridge High School
• 1999 2003 High School Diploma
• General Studies
•
August 2013– Present
As Associate Team leader, I am responsible for running and maintaining kitchen standards in the absence of the team
Experience
Associate Team Leader Prepared Foods Department
Whole Foods Market
leader. I manage a staff of over 65 employees. I produced weekly schedules, managed projected sales budgets, labor
budgets and perishable food budgets. I oversee all food production, prepare production lists for my back of house
employees on a daily basis. I maintain safety and sanitation standards throughout my department. I am also
responsible for recruiting and hiring for my department. I am responsible for coaching and development of
employees. I maintain a weekly schedule for learning and development to ensure that my employees are up to date
on all required learning modules.
Personal Chef
Converting the Carnivores Personal Chef Services
2013 Present
I am the owner and operator of my personal chef business, I am responsible for all aspects of this business. I am
responsible for marketing and advertising. I work within designated budgets set for purchasing and projected sales
budgets to produce profit. I am responsible for preparing and executing events successfully.
Executive Chef
Village on the Park
October 2011 2013
As Executive Chef, I managed a staff of over 35 employees. I was responsible for all hiring and recruiting for my
department. I was responsible for all training and development of my employees. I developed weekly schedules for
my employees. I was responsible for maintaining the safety of all equipment used by employees. I maintained safety
and sanitation standards for my department. I was responsible for balancing all budgets related to my department
and working within those budgets monthly.
Sous Chef
Level Dining Lounge
February 2009 2011
As Sous Chef for Level Dining Lounge I assisted in the overseeing of all back of house operations. I was responsible
for ensuring the quality of product executed by line cooks. I was responsible for maintaining the safety and sanitation
of equipment for all employees. I assisted in the development and training of back of house employees.
Line Cook
Sodexo
September 2007 2009
As line cook for Sodexo, I was responsible for producing menu items in a timely manner for service. I was responsible
for the sanitation of my station and tools, and the preparation of food service items at the ending of each shift.
Customer Care Representative
Discover Card
August 2006 2007
As line cook for Ruth Chris Steak House, I was responsible for preparation of all food items and timely service and
execution of food items during service. Pantry and line sanitation and back up preparation of food items.
Customer Service Representative Collections
CBCS
March 2004 2006
As a team member at CBCS I was responsible for account recovery of past due and charged off accounts. I was
responsible for office communications. I sent and received daily faxes and emails from clients on the status of their
accounts. I helped to set up payment arrangements for customers and assisted them in resolving their debts.
Customer Service Representative
Alliance Data Systems
August 2003 2004
As an employee of Alliance Data Systems I was responsible for recovering funds on past due accounts. I was
responsible for daily communications between client and customer. I helped to set up payment arrangements for
customers and assisted them in resolving their debts.
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