Data Customer Service
Resume:
Edison Cruz Mobile: 347-***-****
Bronx, New York
10456
E-mail: ***********@*****.*** http://www.linkedin.com/pub/edison-cruz/21/52a/9a2
Summary
Bachelor of Science
Technical Management/Information Systems
DeVry University
• Business Data Analyst with background leveraging Management and Operations
• Bilingual: Spanish / Speak fluent Spanish (Read and Write)
Business Analysis: 2 + years of experience writing business requirements. Passionate, engaging, and influential resource who
collaborates and communicates effectively with different levels of management.
Data Analysis: 4 + years of experience working with data: facts, figures, and number crunching, excellent attention to detail and
translation of data issues and needs to required artifacts; Knowledge of databases and advances MS Excel data analysis skills; great
communication and organization skills
Technology Stack: Databases: SQL Access, MS SQL, T SQL, MySQL, ODBC. Reporting: Business Objects.
CRM: LexisNexis InterAction, MS Excel, Power Point, Word. Platform/OS: Windows XP
Experience:
10/14 – 1/15
Vubiquity, Inc. / MediaMorph, New York, NY
Contract Data Analyst / Quality Assurance – Contract Assignment
• Extracted, analyzed and processed data from Three Hundred plus contracts. Completed the project a month ahead of schedule.
Summarized analysis of data being transferred to Excel spreadsheet that are used for reporting digital media distribution for major
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Hollywood and TV studios.
Comfortably worked in a deadline driven environment, evaluated and analyzed the quality and accuracy of all incoming data files, and
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initiated corrections and translations of how the data is being sent to network providers before submitting summarized data files into
the company's database.
Utilized Excel to generate statistic reports, analyzed data samples, and cross reference troubled data with data provider.
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Performed daily data processing, and quality assurance for Content Management System (CMS) to ensure the code is being
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delivered/received in the proper form from content providers.
Worked closely with management to prioritize business and information needs.
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Executed and conducted post contract data audit of executed contracts to assess compliance with policies and procedures.
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Worked independently and/or as part of a data analysis team, analyzing complex contract files and helping standardize data to meet
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the company's requirements.
Participated in improving organizational performance through recommending areas or approaches for elevating activities, and
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performing new data collection procedures.
Paul, Weiss, Rifkind, Wharton & Garrison LLP New York, NY 2/14 09/14
Data Analyst / Steward, LexisNexis InterAction CRM – Contract Assignment
• Supported the maintenance of the Firm’s CRM database with high levels of data quality, integrity, availability, and assisted with
analyzing, updating the database by deleting duplicates and merging contacts and processing incomplete information.
• Responded to user inquiries regarding data changes with relevant information and unreliable data.
• Managed and processed 60 tickets per day through the use of the Data Change Management (DCM) Inbox.
• Worked as part of a team dedicated to enhancing the overall usefulness, integrity and data security of data across the organization.
• Supported the management of the data life cycle relating to the data classification, its use, related procedures, policies, and quality.
Edison Cruz Mobile: 347-***-****
230 East 167th Street
Bronx, New York
10456
E-mail: ***********@*****.*** http://www.linkedin.com/pub/edison-cruz/21/52a/9a2
• Performed data quality checks for each data source by documenting the modifications and acquirement of information in Global
Notes.
• Documented data issues that cannot be resolved directly and present them to the Client Relationship Data Specialist.
ASA College Brooklyn, NY 11/09 11/13
Team Leader Business, Healthcare IT, Information Technology, and Healthcare Office Administration
Assisted the Vice President with daily operation of the Career Services Department center to include the development, analysis and
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implementation of staffing, training, scheduling, and reward/recognition programs.
Produced reports and maintained records of work accomplishments and administrative information, as required, and coordinated the
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preparation, presentation, and communication of work related information to the Vice President.
Communicated daily direction and communication to employees so that graduates needs are met and answered in a timely, efficient
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and knowledgeable manner.
Suggested methods to improve area operations, efficiency and service to both internal and external environment.
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Provided statistical and performance Excel reports, communicated new developments to the VP and each team member.
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Wrote and administered performance reviews for skill improvement.
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Supervised special or on going projects that are important to area/process improvement.
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Used appropriate judgment in upward communication regarding department or employee concerns.
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• Provided in house students and graduates with vocational counseling, assessed their placement potential, prepared and scheduled
• Exit interviews for perspective candidates for graduation.
• Provided mock interviews for the 3rd semester students to assess their placement potential.
• Maximized placement opportunities for all graduates, by suggesting additional courses, skills, area needing increased training
and knowledge to be added to their educational program of study.
• Develop and maintained a vast Excel spreadsheet database and written records of contacts and outcomes with employers
and
• Graduate’s placed in degree areas of study: Division of Computer Technology, Business Administration Accounting,
Healthcare IT and Healthcare Office Administration.
• Knowledgeable of standard concepts, practices, and procedures within a variety of degree programs relevant to student needs.
• Provided exemplary customer service to graduates /employer established relationships, agencies and companies.
• Matched ASA candidates with job listings and arrange interviews.
• Managed documentation regarding business and technical, resourcing and policy enforcement tasks.
• Prepared placement tracking reports on all graduates and follow up with both employer and graduates.
• Coordinated with other staff members to determine and meet graduates job placement needs, and assist in recording and updating
placement and follow up activities.
• Developed relationships with prospective employers and obtained commitments to hire graduates.
• Identified professional training facility based on requirements suggested by the business and Administration/Accounting and IT
Department Chair and Externship Coordinator.
PROFESSIONAL TRAINING: 16thingskidscando.com, Queens, NY 06/10 09/10
• IT Programming (PHP) & Database (MySQL) Management.
• Administered data validation for website and database fields using Dreamweaver software.
• Installed NAVI CAT 2.0 Graphical user interface for database navigation.
• Connected database to website using open Database connectivity.
• Web Site Construction.
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