Customer Service School

ANGELIA LAWSON

**************@*****.***

Phone: 863-***-****

OFFICE SUPPORT PERSONNEL

KEY SKILLS

OFFICE SKILLS: Telephone & Front Desk Reception, Customer Service, Filing, Records

M anagement,

W rit ten and Verbal Communications, Data Ent ry (70+ WPM)

PROFESSIONAL EXPERIENCE

RGIS

5001 S Florida Ave/ Lakeland, FL, 33813/ 407-***-****/ Sept. 2014

• Travel to assigned stores and conduct their inventories using an RM-1(10-key)

machine

SELF EMPLOYED

208 W Northside Drive/Lake Wales, FL 33853/May 2005 and Sept. 2013

• Sewing

• Embroidery (free-motion)

• Monogramming (free-motion)

• Sell non-prepared food items

POLK COUNTY SCHOOL BOARD – H U MAN RESOURCES

1915 South Floral Avenue/ Bartow, FL 33830/ 863-***-****/ Oct. 2000 – May 2003

• Operated desk calculator, fax and Xerox machines

• Calculated salaries for school district employees (except teachers and bus personnel)

• Worked closely with the payroll department

• Entered leave time, retirement dates, termination dates, vacation time and

certifications into computer

• Handled phone calls from employees assigned to me, and directed others to the

p roper department

• Typed agenda for board meetings within scheduled deadline

MCLAUGHL I N M IDDLE SCHOOL

800 S 4th S treet/ Lake Wales, FL 33853/ 863-***-****/ Aug. 1991 – Oct. 2000

• Answered phones and took messages for school employees

• Worked student clinic: dispensed medications and maintained charts

• Gave bus routes and information to students and parents

• Operated fax and Xerox machines

• Made announcements on intercom system

GUIDANCE DEPARTMENT DUTIES

• Worked closely with guidance counselors

• Made sure each student had necessary immunizations

• Coordinated immunizations with Health Department nurse

• Handled address changes when proper documentation was provided

• Maintained student records: enrollments, withdrawals, t ransfers

• Prepared student CUM folders for t ransition to next school

• Prepared CUM folders for off-site storage

PROFESSIONAL AFFI L IATIONS/CERTIFICATES/ AWARDS

• National Vocational – Technical Honor Society

• Certificate of Completion – Massage Therapy (750 Hours)

• Director’s Quality Award

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