Customer Service Care

Alyssa White

*** ***** **, ****** ****** SC, ****1 – Cell: 814-***-**** – Email: ***********@*****.***

Summary:

Energetic administrative assistant with 2 years experience in high-level executive support roles.

Organized and professional. Energetically excels at prioritizing, completing multiple tasks simultaneously

and following through to achieve project/sales goals.

Highlights:

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Microsoft Office proficiency Resourceful

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Excel Spreadsheets Professional & Mature

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QuickBooks Experience Business Writing

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AR/AP Understands Grammar

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Mail Management Self-Directed

• Time Management

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Promoted to Customer Care Representative: Level 2 after 6 months of employment. Received a merit

raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience

8/2014 – 3/2015 Penn Turf, Inc.: Secretary

Used Tire & Rubber Recycling Facility:

Managed the receptionist area, including greeting visitors and responding to telephone and in-person

requests for information. Designed electronic file systems and maintained electronic and paper files.

Handled all media and public relations inquiries. Served as central point of contact for all outside vendors

needing to gain access to the building .Dispersed incoming mail to correct recipients throughout the

office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and

distributed faxes and mail in a timely manner. Received and screened a high volume of internal and

external communications, including email and mail. Posted open positions on company and social media

websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly

and monthly reports and presentations. Managed the day-to-day calendar for the company senior director.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports

and lists. Planned routes and maintained commission amounts for drivers.

3/2014 – 7/2014 AUCP: Direct Care Giver

In-home care giving to people with physical disabilities.

Observed and documented patient status and reported patient complaints to the case manager. Assisted

with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to

prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or

artificial limbs. Provided transportation, assistance and companionship to clients. Performed household

tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to

prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and

adaptive equipment. Administered simple range of motion exercises. Assisted nurses with cleaning rectal

tube, G-tube, J-tube, and regular catheter insertion. Charted daily information on the residents such as

mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and

reported abnormalities and/or changes in patients' health status to nursing staff. Provided patients and

families with emotional support.

7/2013 – 8/2013 Carpenter Co.: Sewer

Pillow and Mattress Top Factory

Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded

products for shipping. Transported goods from racks, shelves, and vehicles. Worked at a rapid pace to

meet tight deadlines.

5/2012 – 6/2013 Asurion: Customer Care Representative

Answered high volumes of phone calls for DirecTV - relating to billing, programming, and technical

support.

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made

reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and

appropriate information in response to customer inquiries. Demonstrated mastery of customer service call

script within specified time frames. Addressed customer service inquiries in a timely and accurate

fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate

changes were made to improve customer satisfaction. Formulated and enforced Service Center policies,

procedures and quality assurance measures. Facilitated information flow between customer service,

account management operations, quality assurance, training and payroll departments to guarantee call

center objectives were met. Properly directed inbound calls in phone queues to improve call flow.

Accurately and Effectively scheduled in-field service calls.

Education

2011 – High School Diploma – Williamsburg High School

Major: General Education – Advanced Placement

Member of Yearbook Committee, The Buccaneer Club (School Newspaper), Prom Committee, Lady

Pirate Basketball (Team Captain 12th grade), and Lady Pirate Softball. Extensive education in advanced

placement math studies including: Calculus, Statistics, Geometry, and Business Administrative Math.

Volunteer for Angel Food Ministries, a food-drive related non-profit organization to help fund groceries

for the less fortunate. Recognized as Women's Civic Club Award for Leadership recipient due loyalty and

dedication to Lady Pirate Basketball. 2009 Sheetz award winner for Most Community Service hours

provided.

2013-2014 – Unfinished – South Hills School of Business and Technology

Major: Business Administrative Accounting

Coursework in Finance and Business Development. Well-trained in book keeping and fundamental

business execution.

Unable to complete credits for associates degree due to issues with financial aid.

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