Customer Service College

Michael Ferrante

*** ******** ** **** *, Riverhead, NY, 11901. Cell: 631-***-****.

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Professional Summary

I have just graduated Dowling College with Bachelors in Communication Arts. In college I have worked on

multiple student projects in video and editing, film and television writing using Final Draft, and have been cast

in multiple play productions as well as directed two. Being part of the student government I have hosted many

Dowling events that included me booking rooms, finding vendors and talents, and decorating. I’ve created

multiple fliers to promote my events as well as created events and posts on social media sites.

Skills

General Office Skills Budgeting Some Marketing

Creative Leadership Collaboration

Microsoft Word Microsoft Power Point Microsoft Publisher

Customer Service Some Script Writing Some Video and

Editing

Fast Learner Some Final Draft Presentations

Work History

Captain Lifeguard

06/2008 to 08/2012

Hemlock Farms Association, Lords Valley, PA

• Patrolled the water and the surrounding area.

• Made sure the pool deck or beach was safe

• Interact with the residence, and be on watch for any first aid assistance.

Stock Associate/Cashier

10/2010 to 03/2013

The Children’s Place, Riverhead, NY

• Processedshipment

• Provided Customer Service at the cash register and on sales floor

• Provided a safe and clean environment for the Customers

Work Study

03/2013 to 05/10/2014

Dowling College Oakdale, NY,

• Created Fliers for the Coffee House Events

• Created Microsoft word Documents and Excel Files

• Discussed and Organized ways to make library more eye-catching

Host/Snack Bar Attendant

05/2013 to 11/2/2014

Laurel Links Country Club, Mattituck, NY

• Provided Customer Service with members

• Organized a log book of each member

• Assisted the Staff when the evening got busy

Dowling Student Ambassador

12/2014 / Still Employed

Dowling College

• Assist Advisors with assignments

• Organize and File the Student Records

• Give Tours of Campus

SalesAssociate

10/2014 to 01/2015

JonesNew York

• Customer Service

• Cashier

• ProcessShipment

SalesAssociate

03/2015/ Still Employed

Haggar Factory Store

• Customer Service

• Cashier

• ProcessShipment

Education

Bachelors in Communication Arts

Dowling College, Oakdale, NY

GPA: 3.1

Honors/Awards

• Won Student of the Year in 2014

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