Service Customer

J im Smallwood

**D Pennwick Dr Lititz, PA ***** 717-***-****, 717-***-****, ********@***.***

QUAL I F ICAT IO N SU M MARY

Highly motivated, detail oriented, dedicated professional. Works well independently with limited

d irection as well as in a team environment. Hard worker who consistently excels in goal attainment,

looking to apply recent IT training and education to become a productive employee within your

organization

ED UCAT ION

Mechanicsburg, PA

Y T I Career I nstitute

Graduation May 5, 2014

Associate in Specialized Business

• Computer Technology and In ternet

Security

• 2 Student of the Term Awards

• 3 Outstanding Achievement Awards

• 1 Honor Roll

• 4 Perfect Attendance Awards

Elkins, WV

Davis and El kins College

May 1989

Bachelor of Science in Communications

• Interpersonal communications

• Mass Media production

• Public/Business speaking

• •

I nstal l ing, configu ring and Configuring and troubleshooting

t roubleshooting ha rdwa re and C isco routers and fi rewal ls

operating systems

• Configuring and troubleshooting

• T roubleshooting network protocols dynamic routing protocols

• •

I mplementing secure wi reless I mplementing backups and images

networks

• Proficient in M icrosoft Office

• I nstal l ing and configu ring Windows

• Excellent interpersonal skil ls and

Servers, L inux workstations and

customer service skil ls

servers

• Configuring and troubleshooting

network services

• I mplementing and troubleshooting

T CP/ IP

S K I L L SET

E M P LOY MEN T EXPER I E NCE

Anvil International, Columbia, PA

Warehouse Worker/Order Picker

November 2010 –Current

• Picking orders in warehouse, loading and

u nloading t rucks for shipments and

stocking.

Precision Form Inc. Lititz, Pa

M achinist

May 2001 – November 2010

• Operate and maintain multi-spindle screw

machines

• Adjust and change tooling and gearing

I T Tech Lancaster General Hospital, Lancaster, Pa

• Install new desktop computers with June 2014 – October 2014

upgrade to Windows 7 from the current

XP

• Connect and t roubleshoot all necessary

peripherals.

Contact this candidate