Customer Service Test Cases QA Testing

Aruna Kanithi

*********@*****.*** Phone 813-***-**** US Citizen

Over view

• Over 6 years of IT experience in Analysis, design and development and testing different

applications that include Banking, Insurance, E-comers, Mobile/ I pod and I Pad applications and

Healthcare industry, which are Client/Server and Web-based Applications

• Experience in Software Development Life Cycle (SDLC) as well as Software Testing Life Cycle

(STLC) and the Role of QA

• Extensively worked on web testing for site security for PCI/DSS Compliance( Payment card

Industry Data Security Standards)

• Tested GUI and functionality on Windows 7, MAC OS X, Android, iOS platforms using

VMWare and report numerous software defects in that area

• Responsibilities Preparing and executing Test Cases for Phone Calls, Contacts, Alarm Clock,

Calendar, SMS, MMS, Bluetooth, Settings (SIM Lock, Phone Lock, APN Settings, and Touch

Calibration), Email, SNS, Audio, Video, FM Radio, Browser, and YouTube

• Very good testing experience and domain knowledge of many Applications in Mobile Handset.

Very good experience in Web browser testing (using IE, Fire fox and Google Chrome )

• Extremely worked on IVR (Interactive Voice Response system) call flows for Frontend main

menu, Authentication and Express Bill pay for cross carriers.

• Experience in UAT testing for IVR-I Gate Enhancements for Cross carriers

• Process strong knowledge of healthcare terminology and extensive experience working on

healthcare projects. Specialized experience in healthcare insurance domain. Profound

understanding of insurance policies like HMO and Cardinal and proven experience with HIPPA

5010 EDI transaction codes such as 270/271 (inquire/response health care benefits), 276/277

(Claim status), 837-I 837-P and 837-D (Healthcare claim), 834 (Benefit enrollment), 835

(Payment/remittance advice)

• Experience in analyzing business requirements Documents, Test Plan and specifications.

• Experience in Design and execution of Test Cases.

• Experience in developing Test Plans and Test Strategy for Functional, Navigational tests

• Experience in all levels of Testing such as Positive testing, Negative testing, Smoke testing,

Integration Testing, Functional Testing, System Testing, Regression testing, Black box testing

and browser testing, User Acceptance Testing.

• Have over 2 years of core Health care industry experience.

• Expertise in Defect reporting, tracking and Maintaining documentation over the entire defect

cycle. Used tools like Quality center and Knowledge in Bugzilla, TFS and Jira

• Hands-on experience using open source tools like Soap UI

• Knowledge in using testing automation tools like Quick Test Professional (QTP)

• Knowledge in Writing and running SQL queries for data validations.

• Expertise in Problem solving and Bug Reporting using Bug Tracking Tools

• Expert in using Quality Center ALM 11and 11.5 for reporting bugs.

• Excellent communication skills, strong sense of organization and effective time management,

and the ability to work in a team as well as independently.

• Experience in Soap UI Web services and Pay safe for generating the tokenization’s

• Worked on Medicare and Medicaid claims

• Created Add, Change and Term files for 834 Enrollments

• Experience of PCI DSS requirements including application level security standards

• Experience in PCI SharePoint2013 Site Changes & Process

• Experience in DR (Disaster Recovery) project testing API and Web Applications including Data

Services.

• Self-motivated, team oriented, have strong communication skills and the ability to work on

multiple tasks simultaneously and ability to quickly learn new technologies.

Technical skill set

Operating Systems Windows 95/98/NT/2000/XP, Windows 7, Windows 8, UNIX, Linux,

Mainframes OS/390

Languages HTML,SQL,C

Database Oracle 8i/9i, DB2, SQL Server, MS Access

Testing Tools Soap UI, Pay safe, Load Runner9.5, Quick Test Professional, Mercury Quality

center, Test Director, Rational Test Manager, Rational Clear Quest, Rational

Clear Case CAD (Cisco Agent desktop) Wins CP Cisco Finesse application

QC ALM 11 and 11.5

Technologies Java, J2EE, .Net, ASP, HTML, XML,SQL, PL, SQL ISO13485 & 21 CFR 820

Browsers IE Explorer 7.0, 8.0, Google Chrome and Fire fox 1.5

Other tools SQL plus, Lotus Notes, Acrobat Reader. Share point 2013

MS Office products Word, Excel, PowerPoint, Visio; Access

Professional Experience

Client: Global TPA. Tampa, FL Jan’15 –Current

Role: Project Business Analyst IS

Global TPA/ Freedom Health is the largest Independent Provider of sales& Distribution, benefits

administration, and customer service solutions to the Medicare and Medicaid Insurance and Managed

care industries. Worked on Monthly I Pad and Mobile Upgrade versions, HAT/DSHAT forms, DMS

Membership ID cards (Data Management System) and TMS (Training Management System)

Application change Requests and Security testing for DMS, TMS web based Applications.

Responsibilities:

• Developed Business requirement specifications for HAT/DSHAT Form changes

• Developed Technical design documents for monthly I Pad upgrade version change request and

tasted the I Pad application on Monthly base

• Developed test cases and Tested IVR complete process form front end main menu,

Authentication and Express Bill pay with different credit cards as well as EFT accounts.( such as

Checking, savings, personal and business )

• Developed Business requirement document for DMS to Add 2 new payers SCH and HPH to the

existing system

• Developed BRDs for DMS change requests for Membership ID cards, Post enrollment Kits and

ADHOC Member Material Links for 2 new payers SCH and HPH

• Developed BRD change request for Training Management system Application Grid

Modifications

• Worked on Daily weekly and monthly reports Log specification change request document on

existing application modifications

• Developed Test cases and Executed the Security testing scenarios logged defects

• Responsibilities Preparing and executing Test Cases for I Pad version upgrade and Phone Calls,

Contacts, Alarm Clock, Calendar, SMS, MMS, Bluetooth, Settings (SIM Lock, Phone Lock,

APN Settings, and Touch Calibration), Email, SNS, Audio, Video, FM Radio, Browser, and

YouTube

• Tested Session time out validations for Global, ECN and AFC Member Portal

• Attended Daily review/defects meeting with project core team.

• Attended Daily Change Request Meetings updated the status on daily Tasks

• Assisted QA team and Technology team to review to design/review UNIT and SIT Test scripts

• Responsible for working with management and front line personnel to analyze and understand

business needs and strategy in order to document and recommend appropriate IT solutions. Serve

as a liaison between IS business partners and IT Solutions Development personnel.

• Assisted with daily Inventory Reports to place an order

Professional Experience

Client: Health Plan Services Tampa, FL

April’14 – Nov14

Project: Name: PCI/DSS Compliance

Role: QA Analyst

Health Plan Services is the largest Independent Provider of sales& Distribution, benefits administration,

and customer service solutions to the Insurance and Managed care industries. Worked on PCI DSS for

payment card Industries for data security standards and IVR I Gate UAT Enhancements

Responsibilities:

• Extensively worked on web testing for site security

• Worked on web services testing with SOAP UI XML submission/request

• Tested on I Gate IVR Enhancements for UAT testing and Provided the production Data and Scenarios for

cross carriers Coventry, Cigna, Humana, United Concordia and Florida Blue for Front end menu,

Authentication and Express Bill pay by using EFT and Different types of credit card payments.

• Tested the Cisco Agent Desk top migration to Cisco Finesse application for IVR SLP and CSR desk top

applications for All carriers

• Tested IVR Front end menu as an Agent and customer services for Florida blue using EM (Extensive

mobility) and CAD (Cisco Agent desktop) application.

• Performed positive and negative testing for credit card security validations

• created tokenization’s using soap UI and pay safe for credit card payments

• Tested Session time out for all carriers Web Services for PCI compliance

• Tested F5 Network Migration Before and after migration URLs

• Validated the Credit card and Bank account numbers are stored encrypted in the tables

• Worked on testing User work flow for Agents, Insured Members and Employers

• Validated in Production SLP and CSR forms and documents.

• Placed Test cases, Test scripts, and Expected results in HP Quality center/ ALM 11.5.

• Validated Web service modules using Soap UI tool (Preparing web service request and added

authentication information in Soap Header

• Worked with Tech writers for update and tag the requirements Documentation and evidence collection

and validation for Share point 2013.

Environment: Soap UI, HP Quality Center ALM 11.5 WinsCP, DB2 Database, Java, J2EE, Version

Manager, Mainframes, SharePoint 2013, Visual Source Safe 6.0, Windows XP. Get next, CAD (Cisco

Agent desktop) Cisco Finesse application

Professional Experience

Client: Health e systems, Inc. Tampa, FL June’13 –

March2014

Project Name: Active Batch Migration

Position: QA Analyst

Health E Systems is a leading provider of Workers' Comp Pharmacy & Ancillary Benefits Management

Programs for different states and groups. Worked on different projects for Migration testing from Visual

cron to Active Batch.

Responsibilities:

• Extensively worked on preparing the Test cases based on the BRS (Business Requirement

Specification), TDD (Technical Design Document) and use cases.

• Placed Test cases, Test scripts, and Expected results in HP Quality center/ ALM 11.5.

• Worked on ICD-10 Eligibility file updates, Generate paper letters for 837 Claims and Alerts

• Performed Smoke test for each New Environment and New build and Middleware

• Experience in testing claims for file transfers -SFTP.

• Tested the state reports in excel format using data retrieved from the database.

• Tested the Resend Clinical XML JMS Messages batch job.

• Performed testing of different applications and products for multiple projects Identified and

tracks system defects. Performed root cause analysis of the defects and worked with the

development team to resolve them

• Performed positive and negative testing.

• Attended weekly and Monthly report meetings and presented progress updates

• Performed extensive functional testing Smoke testing and Regression testing

• Responsible for submitting the bugs in Quality Center.

Environment:-HP ALM (HP QC), Visual Cron, Active Batch, SQL Server 2008, Java, J2EE,

SharePoint, Version Manager, Mainframes, Visual SourceSafe 6.0, Windows XP.

Client: Florida Blue (Jacksonville, FL Sep’12 –

May’13

Project Name: EDI Gateway

Role: QA Analyst

Blue Cross Blue Shield is leading Health care Insurance provider for individuals and groups.

Participated in different projects (Local Claims, ITS HOME/HOST, FEP and Blue Square) for QA

process as a QA Analyst.

Responsibilities:

• Extensively worked on preparing the Test cases based on the BRS (Business Requirement

Specification), TDD (Technical Design Document) and use cases.

• Placed Test cases, Test scripts, and Expected results in HP Quality center

• Prepared Claim, Member, Provider Test data for test cases

• Performed Smoke test for each New Environment and New build in Diamond and Middleware

Applications.

• Created 837 file and sent the claim to DIAMOND

• Reviewed EOBs and RAs for FEP Claims after Payment cycle

• Performed XML data mapping during end-to-end testing

• Involved in Claims Processing for Institutional, Professional and Dental using Diamond

Application. Involved in testing Control-M/Batch Jobs

• Submitted 837 Claims via FTP Process Involved in web based testing via Availity for claims

processing

• Validated Web service modules using Soap UI tool (Preparing web service request and added

authentication information in Soap Header).

•

Environment:-HP Quality Center, Diamond, Quest, Soap UI, Mojo, Oracle 10g, SQL Navigator 6.1,

Java, J2EE, IBM Web sphere, IBM MQ Series, SharePoint, Requisite Professional, Rational Clear case,

Serena Version Manager, Mainframes, Visual SourceSafe 6.0, Windows XP.

Client: Assurant health. COLUMBUS, OH Feb’11 -

May’12

Project Name: Agent license &Commissions

Position: Quality Analyst

The AL&C project is migrating Client’s existing agent licensing and commissions systems to one new

vendor package known as VUE. The project is split into two drops, and within those drops, there are the

work-streams, functional, integration and conversion (converting data from the existing agent licensing

and commission systems to VUE).

Responsibilities:

Participated in full testing life cycle including Functional Specification documentation, use cases Documentation,

Identifying and documenting the test strategy and Test plans, execution of Test cases.

• Created templates for test plans. Test cases, formulated defect logging and tracking guidelines and

regression test cases identification guidelines

• Worked closely with functional and technical team members, end users and acted as a liaison in end

user testing, training and deployment of multiple projects.

• Involved in writing Test Plans by incorporating User Profiles, Configurations, Environments, Risks,

Test Scenarios, Schedules and Analysis and Presentation of Results.

• Created and executed Functional, Regression and UAT test cases for different Applications.

• Executed the Test Cases from Quality Center for Functional/Regression, Integration, Black box, System and

User acceptance testing.

• Attended weekly report meetings and presented progress updates.

• Performed positive and negative testing.

• Responsible for client communication & coordinating with the project management team for timely

completion and quality maintenance of projects..

Environment: Java/J2EE, HTML, Web Sphere, Quality center, Oracle, Windows XP. Rational Test

Manager Rational Clear Case, Rational Clear Quest

Project Name: Customer Rating System Kingsport, TN Jan’10 -

Dec’10

Client : Farmers Insurance

Position: QA Tester

This project has implemented to calculate Customer rating Index based on several factors which will be

used in determining the premium of each customer.

Responsibilities:

• Performed Functional Testing and identified application errors.

• Responsible for submitting the bugs in Quality Center.

• Run Regression Test to ensure that introduction of new component into application doesn't affect the

existing functionality.

• Participated in Testing documentation reviews and walk-through, including: Test Scenarios, Test

Cases, Test Summary Report

• Expert in Writing the test cases and Determine test data needs.

• Derived test scenario’s looking at the requirements.

• Performed Functional, GUI, Regression, System, and Integration testing.

• Provide input to the Test Leads and peers regarding testing and product quality.

• Responsible for submitting the defects in Quality Center.

• Tested the state report in excel format using data retrieved from the database.

Environment: Java/J2EE, HTML, Web Sphere, Mercury Quality center, DB2, Oracle, Windows XP,

and Internet Explorer.

Associated Investment Services Atlanta, GA Feb’09 -

Dec’09

QA Analyst/ Tester

Sales Force Automation product being developed to automate business tasks such as sales processing,

and tracking of customer interactions, Managing Price Make up sheets, Proposals & Orders booked,

Maintain history for Price Mark Ups, Proposals & Orders, as well as analyzing sales forecasts and

performance. This package also provides functions such as contact management (Customer

Registration), product configurations, and Meeting management etc.

Responsibilities:

• Designed and implemented test cases and test plans for the Add and Update plan modules into Test Lab,

in order to execute them using Quality Center.

• Prepared test data for positive and negative test cases and performed Ad-hoc, End-to-End, System testing

and Functional testing.

• Performed peer review of the test cases.

• Checked for any security breaches and vulnerabilities

• Performed vulnerability testing, application security, database security, and penetration testing for

multiple clients’ standards.

• Executed all of the test lab’s steps, involving the Add and Update plan modules.

• Experience using Quality Center for Test management.

• Regression tested the interfaces to make sure that existing functionalities are not impacted by the changes

• Performed extensive functional testing and Regression testing.

Environment: Quality Center, QTP, Oracle 9i, Clear Case, ASP.net, Internet Explorer, Lotus notes.

Client: First Bank Sarasota, FL Feb’08-

Dec’08

Position: QA Analyst/Tester

Worked as a Tester, responsible is testing the Financial Accounting System. This system records daily

transactions, generates vouchers for verification, and maintains books & ledgers as per the accounting

standards. This client server system was developed using Oracle Forms and Oracle 6.0

Responsibilities:

• Involved in the preparation of detailed Test Plan including Test Procedures and Test Cases for the above

System using MS Word.

• Developed the Test Conditions based on Business Users requirements.

• Executed the Test Cases and maintained the test results in Excel.

• The application was tested manually.

• Developed the Test Deliverables as per Test Plan.

• Tested the application installation and users help docs for I pod upgrade application release.

• Established on-going processes to ensure that all new applications and procedures meet PCI

standards

• Maintained signed-off documents for proof of evidence.

• Reported defects in the application through Defect Tracking System (DTS).

• Used MS Excel in reporting the testing status. Following modules were tested, Daily Subsidiary Books,

Accounts Receivables and General Ledgers.

• Tested GUI and functionality on Windows 7, MAC OS X, Android, I pod iOS platforms using

VMWare and report numerous software defects in that area

• Environment: MS Word, Excel, Access, VB, HTML, Oracle, Windows NT.

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