Account Manager, Business Development, Customer Service Manager
Resume:
Keron Shankar***.***.****Page *
Vaughan, Ontario
L4H 2C4
*******@*******.***
HIGHLIGHTS OF QUALIFICATIONS
* Experienced professional with 15+ years in extensive expertise in building and fostering client relationships
and strategic partnerships that translated into recurring revenue within new business account
* Extensive knowledge in short-term leasing, budgeting and forecasting
* Community and public relations, special events and customer service
* Detail oriented and resourceful in completing multiple projects simultaneously
* Enjoy working in a fast paced environment that demands strong communication, organizational and negotiation skills
* Computer proficiency in Microsoft Suite (Word, Excel, PowerPoint and Outlook) and JDE
KEY COMPETENCIES
* Customer Service & Relationship Management
* Adept at recognizing and negotiating swift, advantageous problem solutions
* Diplomatic communicator with both internal and external stakeholders
* Ability to manage multiple projects with focus and precision
* Effective interaction across various level of management
PROFESSIONAL WORK EXPERIENCE
IVANHOE CAMBRIDGE, Toronto ON 2009 – 2013
Manager, Partnership Program / Specialty Leasing
Business Development:
* Generated approximately $400,000 in additional revenue each year through the negotiation and execution of short term activations, sponsorships and national partnership development including renewals
* Worked with site teams to determine property objectives and requirements in terms of income generation; brand and merchandising support
* Prepared and delivered presentations to develop new business opportunities by targeting clients and initiating cold calls
* Worked with existing partners to identify areas of growth potential that would benefit both the portfolio and the client
* Interfaced with all levels of management and operations throughout the business development process
* Reviewed and analyzed national partnership renewals and new lease agreements to ensure maximum revenue impact to the portfolio
* Led the negotiations of license agreements and drafted sponsorship LOI’s with identified sponsors; managed the formal agreement process between legal and partners
Relationship Management:
* Developed, built and managed strategic relationships with partners, agencies and shopping centre teams
* Liaised with internal departments to develop strategic plans for maintaining the integrity of the properties and new business development opportunities
* Presented to and worked with all levels and functions of shopping centre management to ensure partnership terms were executed successfully
* Dealt with contract resolutions between clients and shopping centres
* Established and maintain solid and mutually beneficial internal and external business relationships, resulting in the highest levels of client satisfaction, client retention and future business development opportunities
Administrative:
* Prepared budget for the National Partnerships Program of $5.5M per year, with an increase budget of 2.5 percent each year
* Ensured Accounts Payable, Account Receivable and Collections were completed on time
* Prepared advertising media and ATM Request For Proposals
* Managed the process of new installations / rolled out of existing contracts ( NEO-Traffic Advertising, Pattison Outdoor Advertising, Clear Channel Outdoors)
* Developed event manuals which were used by shopping centres for all major events and managed day to day details of events
* Developed and customized advertising media manuals for all shopping centres based on their inventory
* Managed and coached two employees under my supervision
Ivanhoe Cambridge, Toronto ON 2003 – 2009
National Partnerships Coordinator, Partnership Program / Specialty Leasing
Business Development:
* Coordinated short-term bookings in shopping centres and ensured that the budget was met within 5 percent of target
* Developed targeted client list and initiated cold calls to potential agencies
* Prepared and delivered presentations to develop new business opportunities by targeting clients and initiating cold calls
* Generated sales leads by networking, cold-calling prospects and building relationships
Relationship Management:
* Responded to inquiries /concerns from shopping centres regarding sponsorship accounts/partners
* Managed process of new installations and rolled out of existing contracts (Coca-Cola, Cash N Go, NEO Advertising, Traffic Outdoors, Pattison Outdoor Advertising, Clear Channel Outdoors)
* Dealt with contract resolutions between clients and shopping centres
Administrative:
* Assisted in budget preparation that generated $6.1M for the National Partnerships Program
* Prepared monthly, quarterly and annual financial reports (qualitative & quantitative) for the director and vice-president of the department
* Ensured Accounts Payable, Account Receivable and Collections were completed on time
* Developed proposals for partnerships, including compilation of required data and PowerPoint presentations
EDUCATION & PROFESSIONAL DEVELOPMENT
ALGONQUIN COLLEGE OF APPLIED ARTS & TECHNOLOGY
Marketing
2012 - Negotiating – Certificate
2009 - Courageous Conversations
2005 - ICSC eDistance Learning Program For Shopping Center Management – Certificate
2005 – The Banff Academy for Business – Cold Calling Techniques
Professional Recognition / Rewards
2010 - ICSC Marketing Award for “Comfort, Joy and Profit – TD Visa Holiday Lounge”
2011 - ICSC Marketing Award for “Elle Lounge”
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