Medical Assistant Customer Service

Sarah Baxter

Medical Assistant

Westland, MI

************@*****.*** - 313-***-****

An experienced and expert medical assistant by the good understanding of practical support, medical

responsibilities.

Outstanding communication ability with extremely superior customer service familiarity.

WORK EXPERIENCE

Medical Assistant

Family Practice Center Livonia - Livonia, MI - March 2012 to September 2013

Maintained accurate records of patient care, condition, progress and concerns.

Monitored vital signs, such as blood pressure and pulse.

Responded appropriately to the physical, emotional and developmental needs of patients.

Tested and recorded blood glucose levels.

Changed sterile dressings.

Obtained information about clients' medical history, drug history, complaints and allergies.

Provided pre- and post-operative care.

Scheduled and accompanied clients to medical appointments.

Maintained a clean, healthy and safe environment.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Performed procedures and uses equipment as delegated by a licensed professional, including blood draws,

foley

catheter removal and EKGs.

Collects patient specimens and data, including vital signs, input/output and other delegated measurements.

Monitored expiration of medical supplies and medications.

Medical Assistant

University of Michigan Health System - Ann Arbor, MI - December 2003 to May 2005

Assist in the delivery of direct care and support operational functions.

To provide intake and documentation according to unit guidelines/protocols.

Rooming patients according to unit guidelines/protocols.

Perform ear irrigations, suture/staple removal, urine drug screens, EKGs, casting/splinting, ankle taping.

Assist with annual examinations and diagnostic/therapeutic treatments.

Provide routine patient prep instructions for procedures.

Observe patient status, report changes, and document accordingly.

Quality control / assurance for CLIA waved testing.

Coordinating referral paperwork and return to school excuses. Communicates necessary information to

determine

nursing care and discharge planning.

Instruct patients and families according to a teaching plan established by a provider.

Refills medications and reviews lab results according to clinic guidelines/protocols.

Open and close the clinic according to guidelines.

Problem solves patient flow issues.

Stringent use of infection control guidelines for patient rooms and equipment.

Maintain and stock inventory for linen, laboratory, pharmacy, and general room supplies.

Disinfecting and maintaining medical equipment.

High level disinfection and autoclaving for equipment.

Provide orthopedic care under supervision of a registered nurse.

Give injections. Participates in QI activities.

Various other duties as designated by the registered nurse/clinician.

EDUCATION

Associate of Science in Medical Assistant

William D Ford Career Technical Center - Westland, MI

June 1999

High School Diploma

John Glenn High School - Westland, MI

June 1999

ADDITIONAL INFORMATION

SKILLS

CPR/First Aid certified

Patient-focused care

Trustworthy companion

Companionship and emotional support

Compassionate

Efficient and reliable team player

Committed team player

Schedule Appointments

Conducting Insurance Verification

Patient Follow-up

Phone Triage

Medical Terminology

Patient Education

Contact this candidate