Customer Service Human Resource
Resume:
Krystle M. Jeffery
Katy, TX **449
**************@*****.***
CAREER PROFILE
Experienced and dedicated Human Resources Representative with a solid
background in developing and managing all aspects of HR functions.
Organized and detailed with highly regarded interpersonal skills as well as
able to provide appropriate counseling on a wide variety of concerns.
Proficient in Microsoft Suite.
EDUCATION Bachelors of Arts Business Administration and Management 2014
Masters of Organizational Management with
Concentration of Human Resource- December 2015
Related Coursework: Human Resource Management
Strategic Management and Policy
CORE KNOWLEDGE AND SKILLS
Recruiting and Screening Performance Evaluation
Policies/Procedures
Benefits and Compensation EEOC and FMLA Employee
Relations/Employment Law
Payroll Processing Confidential Record Keeping CRM
Implementation (Microsoft Dynamics CRM)
PROFESSIONAL EXPERIENCE
TPI Staffing - Accounting Coordinator July 2014 -
January 2015
. Review and import employee timecards into designated
systems
. Create and update queries using mandated software(SQL)
. Ensure accuracy of payroll records by maintaining database
with status changes, tax withholdings, deductions, etc.
. Process electronic and manual timecards and worksheets to
insure accurate and timely payroll and invoicing
. Prepare and submit monthly Worker's Compensation report to
insurance carriers
. Create Crystal Reports to process and confirm accuracy of
payroll data
Future Pipe Industries - Marketing Administrator January
2013 - November 2013
. Coordinate and execute professional exhibits for Sales and
Marketing Department
. Prepare travel arrangements for superior personnel to
include Vice President
. Developed relationships with vendors, customers, and co-
workers
. Coordinate and lead meetings in accordance to major
projects per request
. Handle data entry for multiple departments to include GM
and VP of company
Resource Staffing - Human Resource/Payroll Administrator June
2012 - January 2013
. Completed project visuals for main clientele for incentives
and monthly bonuses as well as other designated HR projects
. Assists employees in the completion of enrollment
applications as well as be the lead personnel regarding
questions and concerns pertaining.
. Processed weekly payroll consisting of 300-600 employees
. Imported and exported applicants into company's internal
system
Academy Sports and Outdoors - Customer Service Representative
October 2010 - April 2012
. Provided professional expertise to customers regarding
organizations products
. Completed customer orders utilizing personal information to
include secured personal information
Kids In Kare - Lead Education Specialist August
2006 - February 2008
. Implemented ABECCA curriculum to school-aged students to
reflect districts expectancies.
. Assist in coordinating the organizations policy/procedure
guidelines per employee and student
Wright Road Mulch - Human Resource Coordinator
August 2002 - May 2006
. Responsible for all pre-employment activity to include:
recruiting, interviewing, background checks, and drug
testing
. Maintained organizations intranet to reflect vacant
opportunities, job advertisements, and other relative
requisitions
. Responsible for advising employees of all company benefits
programs including medical, dental, vision, and life
insurance.
. Ensured the adherence of all state/federal and company
policies and guidelines by all employees
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