Sales Customer
Resume:
OMAR
OSMANI
Drive
§
Mississauga,
Ont.
L5M
0B7
§
§
*******@*****.***
CUSTOMER
EXPERIENCE
EXPERT
Creativity
s
Leadership
s
Performance
A
highly
motivated
team
player
with
proven
ability
in
meeting
the
specialized
needs
of
clients,
management
§
and
team
members.
Confident
communicator
skilled
in
launching
new
marketing
and
sales
campaigns.
§
Accomplished
problem
solver
who
combines
negotiation
skills
with
a
genuine
interest
in
people.
§
Thrives
in
changing
business
environments
by
bringing
energy
and
commitment
to
every
task,
and
viewing
§
challenges
as
new
opportunities.
Exhibits
a
high
degree
of
professionalism
and
trust
and
takes
pride
in
promoting
an
organization’s
§
reputation.
EDUCATION
University
of
Toronto
–
2012
Bachelor
of
Arts
–
Communication,
Culture
and
Information
Technology
Minor
-
Philosophy
and
Political
Science
CAREER
EXPERIENCE
CHARTERED
PROFESSIONAL
ACCOUNTANTS
-
CPA
2013
–
2014
Formerly
the
Certified
Management
Accountants
of
Ontario,
The
Chartered
Professional
Accountant
(CPA)
designation
emerged
from
the
belief
that
Canada
needs
a
single,
unified
accounting
profession.
All
3
of
the
accounting
bodies
in
Canada
have
now
either
unified
or
are
participating
in
discussions
to
unite
under
the
CPA
banner.
Customer
Experience
Specialist
Supported
over
200+
members
on
a
monthly
basis
with
the
efficient
and
accurate
processing
of
a
large
§
number
of
documents,
which
included
global
university
transcripts,
membership
applications,
designation
exam
appeals,
and
transcript
evaluations.
Contributed
to
the
success
of
the
designations
merger
by
easing
the
transition
for
over
10,000
student
§
members
under
the
CPA
umbrella.
Achieved
by
maintaining
a
vast
and
deep
knowledge
of
all
designation
criteria
for
acceptance,
membership,
and
pre
and
post-
graduation
regulations.
Achieved
highest-
ranking
representative
on
a
team
of
5
resulting
from
the
efficient
daily
handling
of
50
to
§
70
calls
and
60
emails.
Recognized
by
senior
management
for
providing
superior
customer
service
due
to
receipt
of
regular
§
feedback
from
members
specific
to
a
positive
attitude
and
going
above
and
beyond
expectations.
CORPORATE
LIFE
CENTRE
INTERNATIONAL
2005
–
2012
A
global
consulting
firm
that
focuses
on
transforming
businesses
to
high
performance
organizations.
Data
Analyst
[part-
time]
Provided
more
accurate
information
regarding
the
results
of
behavioural
and
competency
assessments
§
completed
by
client
company
employees
through
the
creation
of
a
database
that
organized
results
into
their
Omar
Osmani
Page
2
specific
categories.
System
received
positive
feedback
from
clients
and
management
and
was
implemented
across
all
regional
divisions.
Created
and
executed
integrated
marketing
and
sales
programs
that
improved
visibility
and
sales
increasing
§
account
base
through
spearheading
a
company-
wide
marketing
initiative.
Contributed
to
sales
team
effectiveness
by
introducing
key
selling
words
and
strategies.
Produced
a
chart
§
which
provided
an
inventory
of
features
and
increased
the
team’s
confidence
levels.
Originated
and
implemented
an
introductory
script
to
support
sales
representatives
making
cold
calls
to
§
promote
product
offerings.
Script
became
the
standard
for
the
entire
sales
department
and
is
still
in
use
for
training
new
recruits.
GLENTEL
2011
–
2012
Glentel
delivers
a
range
of
wireless
products
and
services
to
consumers,
businesses,
and
governments.
Sales
Specialist
Increased
customer
satisfaction
by
maintaining
up-
to-
date
knowledge
of
every
major
Canadian
provider
of
§
cell
phone
products
and
services,
in
order
to
recommend
the
most
appropriate
plan
to
align
with
their
unique
personal
and
business
needs.
Resulted
in
improved
sales
turnaround
times
and
fostering
customer
and
brand
loyalty.
Resolved
customer
concerns
and
discrepancies
in
a
timely
manner
by
actively
listening
to
their
concerns
and
§
providing
them
with
a
complete
solution.
Key
player
in
the
recruitment
and
hire
of
sales
representatives.
Nominated
short-
listed
candidates
to
§
management
who
best
demonstrated
the
qualities
and
characteristics
in
line
with
the
firm’s
culture,
many
of
whom
are
still
on
board
today.
Contributed
to
sales
team
performance
success
by
taking
an
active
role
in
their
training
and
mentoring
§
regarding
sales
and
customer
service
solutions.
Recognized
by
senior
management
as
the
one
of
the
quickest
developing
new
hires
as
evidenced
by
§
consistent
positive
customer
feedback
and
surpassing
sales
targets.
Achieved
top
10
in
regional
sales.
BEST
BUY
MOBILE
2011
Sales
Specialist
Implemented
a
weekly
practice
of
reviewing
Best
Buy’s
web
home
page
in
order
to
track
new
products
and
§
promotions,
and
discontinuation
or
changes
to
services.
This
ensured
the
sales
team
was
equipped
to
effectively
provide
customers
with
the
right
product
and
plan.
Trained
all
associates
with
enhancing
customer
service
skills,
effective
product
placement,
and
sales
and
§
store
image.
Developed
reputation
as
“go-
to”
sales
representative
for
management
and
associates
due
to
consistent
§
positive
attitude,
solid
product
knowledge,
and
successful
sales
results.
Served
as
Store
Captain
for
BEAST,
an
in-
house
database
system
that
Best
Buy
implemented
to
review
§
promotions,
cash
out
sales,
and
overall
plan
and
product
knowledge.
Achieved
the
highest
customer
satisfaction
storewide,
and
awarded
top
sales
representative
for
4
§
consecutive
months.
INTERESTS
Travel
enthusiast
–
have
travelled
extensively
with
a
focus
on
immersion
in
cultural
practices
Contact this candidate