Human Resources Customer Service
Resume:
Rafael J. Velasquez, III
* ******* **. *********: 1-770-***-****
Newnan, GA 30263 Email: ************@*****.***
SUMMARY
Results-driven professional in human resources, with major contribution in management, events
coordination, field marketing and sales. Highly successful individual in building teams, consulting,
human resources, networking, and organizational development. Takes initiative and exceeds goals
with an effective managing style, superior communication skills, collaboration, and business
planning. Influential and motivational leadership with emphasis in building cooperative and
productive work environments that foster employee development and achieve corporate goals.
PROFESSIONAL EXPERIENCE
August 2014 – Present
Hooters of America, LLC - Atlanta, GA
Acting Talent Acquisition Manager
Position reports to Vice President of Talent Management and is responsible for managing the
recruiting and staffing activities for all departments to develop talent pipelines across a diverse set of
functional disciplines. Additional responsibilities include coordination of benefits and compensation
packages, organizational and space planning, preparation and hosting of employee orientation,
performance management and regulatory compliance.
Responsible for talent reviews, compensation and promotions of over 8,000 employees
Manage corporate recruiting of 150 employees and field recruiting for over 200 stores
nationwide
Implemented job boards to generate additional resources to acquire talent
Utilized third party staffing firms and manage the procurement and measurement process
Implemented background checks and psychological assessment programs
June 2006 – June 2014
Monster Energy Company - Atlanta, GA
Monster Ambassador Manager
Progressive responsibilities culminating in a leadership position as Monster Ambassador Manager in
February 2011; position reported to the National Director of Marketing. Diverse scope of
responsibilities involving strategic planning, budget compliance, human resources, sales and
marketing support, customer services support, and customer relations.
Managed activities and events in the Southeast Region of the United States
Developed the market share, resulting in the successful expansion of brand exposure
Aligned customers according to product market segments and demographics
Implemented process improvement using lean principles and performance indicators
Managed a group of 30 Ambassadors assembled in teams throughout the Southeast region
MARTA – Atlanta, GA September 2008 – February 2011
Recruiting Officer
Responsible for providing administrative support to recruiting, conducted initial applicants’
interviews, coordinated all pre-screening data, prepared and processed all selection correspondence
and conducted research or special projects. Position reported to Manager of Recruiting.
Recruited for Customer Service, Human Resources, Engineering, IT and Police Services
Assisted with occupational testing for exempt and non-exempt candidates
Coordinated MARTA job fairs at Universities and other venues
Led layoff of 3,500 employees at C-TRAN and provided counseling to all personnel
Gained exposure to, and worked with union and non-union recruitment
July 2001 – July 2008
SICMA Aero Seat Services, Inc., Bothell, WA
Human Resources Generalist
Responsible for the coordination of pre-screening data and employee assessments. Position
reported to Manager of HR.
Developed benchmarks using assessment tools and measured results for all employees
Assisted in employee evaluations, generated coaching and training programs
Selected potential candidates for employment
Researched policies and procedures to resolve employee matters
Analyzed records for compliance with Federal standards
EDUCATION & CREDENTIALS
Enrolling in Master of Business Administration – University of Phoenix (Fall 2015)
Master of Science in Counseling Psychology – Capella University
Bachelor of Science in Human Biology and Health Psychology – Bastyr University
(Kenmore, WA)
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