Customer Service Assistant

**** ****** ***., ***** *****, CA *****

Mobile 408-***-****

Email **********@*******.***

Summary of Qualifications:

. Proficient in MS Office (Word, Excel, Access, Power Point, SharePoint

& Outlook); Windows 98, 2K, XP, 7, Oracle 11i, & Oracle Discover,

ServiceMan, QuickBooks, SQL, Salesfore.com

. Working knowledge of SAP (knowledge of material movement in SAP),

Oracle Financials/Discoverer to apply multiple

queries and sorting functions for report generation.

. Capable of multitasking and juggling priorities with a calm and

professional demeanor

. Excellent personal organization skills.

. Quick learner, efficient and reliable, Detail oriented and can work in

a fast paced priority driven environment.

. Works well individually or in a team to get efficient and exact

results within specified timelines.

. Great verbal/written communication skills, including the ability to

make presentations to groups.

. Excellent interpersonal skills with the ability to interact with all

levels of the organization.

. Perform complex administrative duties requiring independent judgment

and analysis, planning, organizing and coordinating activities

relevant to the division function.

. Able to accommodate various changes while being on-time for deadlines.

Business Experience:

Executive Assistant/PM or Product Security Group (James Ransome)/HB

Benefit Ambassador 07/09/2012 - Current

McAfee

. Support the SVP Global Quality and SVP, Product Operations - Network

Security, R&D McAfee

. Gather data, enter, track, and provide various weekly/monthly reports.

Handle multiple assignments/projects simultaneously.

. Maintain calendars. Set up, scheduling conference calls & other

miscellaneous meeting activities that are needed. Attend Staff

meetings and prepare and distribute minutes and agenda. Handle all

communications for staff that needs support.

. Arrange all travel and process all travel expense reports. Update

organizational charts

. Determine and communicate best practices in all business processes and

relay them to the group supported

. Proactively work to determine new processes and/or improve on existing

processes in order to increase quality of data and efficiency of

managing time and tools. Compose, review, and edit correspondence for

signature

. Register staff for seminars, and workshops. Organize offsite meetings

at local hotels or meeting venues

. Create materials for presentations using Microsoft PowerPoint. Sort,

review, and prioritize E-mail

. Work with other Administrative Assistants within McAfee to plan

corporate events and inter-division activities

. Obtained initial Product Security Group (PSG) training,

. Attend weekly PSG meetings, and began PgM support for PSGv.

. Manage and have direct relationships with vendors. Ensure vendors

deliver timely, targeted, and cost efficient benefit programs. Manage

all eligibility data feeds to plan vendors and resolve issues with

plan representatives.

. Assists with management benefit program to format a Financial Week in

February: come up with design, delivery incorporating

webinars/offerings from Schwab, ClearPoint and Credit Unions

. Help local staff with passport/visa questions and submission

. The Global Coordinator shall publish meeting notices; develop, publish

and advertise group events; communicate activities to the wider McAfee

audience in conjunction with the Communications Chair; maintain the

WISE website and the WISE calendar.

Administrative Assistant 07/11/2011 - 06/30/2012

Vietnamese Second Language Translator-Interpreter 10/2010

BERRYESSA UNION SCHOOL DISTRICT - FACILITIES

. Responsible for purchase order reconciliation to customer quote/order,

contract terms, and non-standard approvals.

. Composes documents for purpose of communicating information to school

and district personnel, the public and state officials, etc,

. Evaluates situations for the purpose of taking appropriate action

and/or directing to appropriate personnel for resolution

. Monitors assigned activities and/or program components for the purpose

of ensuring compliance with financial, legal and/or administrative

requirements

. Overseas workload of department for the purpose of maximizing the

efficiency of the workforce and meeting operational requirements

. Prepares written materials for the purpose of conveying information

regarding school and/or district activities and/or procedures

. Processes documents and materials for the purpose of disseminating

information to appropriate parties

. Responds to inquiries of staff, the public, parents and/or students

for the purpose of providing information and/or direction as may be

required

. Maintains data base of required information for the purpose of

documenting and providing reliable information

. Processes the ordering and distribution of department supplies for the

purpose of acquiring necessary resources to support department

operations; reconciles department budget cash accounts as assigned for

the purpose of maintaining accurate balances and complying with school

accounting practices

. Arranges and schedules a variety of meetings for the purpose of

preparing for events; and coordinates district wide workshops and

registration for the purpose of obtaining space and/or informing the

staff of upcoming workshop.

. Provides oral and written translation and interpretation of meetings,

correspondence, forms, articles, and other

. instructional and education materials;

. Provide accurately and concisely translates bulletins, reports,

handbooks, curriculum material, questionnaires, tests, notices, and

minutes of meetings as needed; services as an interpreter for a

variety of meetings, workshops, hearings, conferences, expulsion

hearings, specific I.E.P.'s, and special events for district

personnel, parents and students; review and revise translated

documents as needed; maintains and promotes awareness of the

importance of good communication with the non-English speaking

community; works positively and collaboratively with staff as a

liaison to the community; provides orientation and support for

parents/guardians new to the District, especially those requiring

English language translation and interpretation; provides support for

community involvement; attends meetings for the purpose of conveying

and/or gathering information required; attends appropriate

Executive Assistant /Operations Specialist 09/2010-07/08/11

ASCENX TECHNOLOGIES

. Responsible for the upkeep of all orders, quotes, contract terms, non-

standard approvals and correspondence logs.

. Create and maintain positive relationships with customers. Identify

and escalate customer issues, handle customer billing questions.

. Follow-up on all customers issues with Engineers, Supervisors, and

Managers as necessary.

. Prepare documentation, dock receipts, bills of lading, export

declarations.

- File SED's (Shippers Export Declarations). Track and trace cargo as

necessary to insure proper movement and delivery.

. Develop sources, request pricing and delivery; select supplier and

place orders, negotiate best price.

. Develop alternate sources, ensuring continuity of supply, consistency

of quality, and competitive pricing.

. Create PO's and issue to supplier to meet requirements.

. Understand and utilize MRP planning and Inventory management skills.

. Providing administrative support to the CEO/Founder, CFO &

President/Founder Repair Operations. Provide coverage, across many

different skill sets, related to Order Management including

international coverage.

. Support the CEO/Founder, CFO & President/Founder Repair Operations

. Coordinate work flow, update and monitor delegated tasks to ensure

progress to deadlines, and take initiative in the CEO's and other

Executives' absence. Proactively manage the CEO's and other

Executives' calendars

. Manage complex travel arrangements for the Executive team and staffs,

both domestically and internationally, with careful attention to

detail and cost containment and answering the phone, scheduling

meetings, maintaining expense reports.

. Responsible for purchase order reconciliation to customer quote/order,

contract terms, and non-standard approvals.

. Using QuickBooks to enter bills, purchase requisitions and matching of

checks, PO with invoices.

. Manage of all company vehicles including new leases, insurance, and

auto insurance claims. Mange administration of general insurance

matters to include certificates of insurance to customers and vendors

. Manage administration of company credit cards and company cell phone

contracts. Matching of checks with invoices. Preparation of reports

and analyses as required11. Screen calls and handle information

requests for the CEO12. Receive corporate visitors13. Order office

supplies and maintain coffee/tea area.

. Process and track payments to outside vendors. Process and track

expense reports, purchase orders, check requests, etc. and follow up

with the necessary departments to ensure completion.

. Preparing financial reports, requiring strong proficiency with Excel,

to include the ability to format worksheets, compose formulas, and

import/export data.

Customer Service Representative 06/2007-10/17/08

Executive Assistant 04/2007 - 06/2007

ULTRATECH, INC.

. Collects, analyzes, interprets and summarizes Utilization data in

preparation for generation of statistical and analytical reports to

the Executive Team.

. Accurately enter and review order data as required for the Workflow

process requirements.

. Responsible for purchase order reconciliation to customer quote/order,

contract terms, and non-standard approvals.

. Processing incoming credit issues and calculating special payment

terms on approved net term orders.

. Responsible for the upkeep of all order, RMA, correspondence logs.

. Responsible, either directly or indirectly, to resolve product or

service problems by clarifying the customer's complaint; determine the

cause of the problem; select and explain the best solution to solve

the problem; expedite correction or adjustment; follow up to ensure

resolution.

. Providing coverage, across many different skill sets, related to Order

Management including international coverage.

. Interface with Sales Teams, Partner contacts & finance as required to

support the order to invoice process.

. Ensuring enforcement that data is captured for internal and external

reporting is critical.

. Work effectively with others to accomplish company goals and to

identify and resolve problems.

. Support the VP of WW Service & Support, VP of Manufacturing including

the Business Development and FSE team

. Manages complex calendar / videoconference and conference calls; and

travel arrangements for VPs & Directors

. Collects, analyzes, interprets and summarizes Utilization data in

preparation for generation of statistical and analytical reports to

the Executive Team.

. Support the Business Development manager in the maintenance of FAE

training lists. Resolve trouble tickets submitted through the

Serviceman system; Interface with FSE;

. Track and archive monthly receipts and payments

. Update budget tracking programs and metrics, providing regular updates

on financial status. Performs miscellaneous job-related duties as

assigned Inventory

Inventory Analyst II 03/05 - 07/05

KLA-TENCOR CORPORATION

My main responsibility is as an International Inventory Analyst within the

International Logistics department.

I am responsible for the flow of spare parts to and from international

locations. This included FE orders and allocations (approx. 40% of time),

monitoring shipments from international locations, including RDR

processing, in transit and inbound FE returns (approx. 40% of time) and

data analysis and administrative tasks (approx. 20% of time).

I possess a functional understanding of warehousing concepts, knowledge of

material movement in SAP, familiarity with international shipping

practices and requirements, and an understanding of the financial impacts

of inventory movements.

I am able to interact with international locations with language barriers

and time zone considerations, while maintaining sensitivity to other

cultures.

Executive Assistant /Buyer 05/00 - 03/05

FUJITSU AMERICA

. Analyze current spend, processes and practices in order to develop an

overall supplier commodity strategy that supports the goals of the

business and meets the annual operating plan. Includes: new product

introduction, supplier consolidation, process standardization, and

material cost reduction.

. Preparing monthly forecast report consisting of forecast, inventory,

backlog and supply information to the Executive Team.

. Minimizing forecast errors by tracking and reviewing actual demand vs.

monthly forecast. Continuously implement forecast changes to reflect

projected demand patterns.

. Coordinate and compile the total shipment volume forecast for each

family of products.

. Prepare and distribute weekly reports including: revenue report,

inventory status, lead time, evaluation & demo, the refurbish list and

others as requested.

. Reviewing of monthly department budget vs. actual spending variances

and provide recommended actions to meet targeted goals.

. Run and distribute daily backlog and shipment reports from Oracle

Discoverer to sales personnel.

. Discuss and review calendar of events with VP to assure timely

coordination of office activities and status of assigned projects.

. Capable of scheduling meetings, maintaining appointment calendars, and

coordinating business travel arrangements as necessary. Prepare

preliminary responses to correspondence for VP's approval.

. Coordinate the training of support staff as required/requested.

Planned and maintain a professional, well-organized and secure

documentation system.

. Participated in the Oracle10.7 to Oracle11i migration; providing data

entry support to all operations functions.

. Participated in the Oracle 11i/CTO implementation, providing

additional support as required.

. Prepared and distributed informational materials, job announcements,

application notices, and memos.

. Perform general administrative support to include managing calendars,

making travel arrangements, setting up conference calls, and meeting

coordination.

. Preparation of Power Point presentations, spreadsheets; and performs

other related duties as requested.

Administrative Assistant, 05/98 - 04/00

HITACHI DATA SYSTEMS

. Set up and maintain records and files; processes employee data and

status changes for new hires, promotions, transfers, demotions, leaves

of absences, terminations, and other transactions following company

guidelines, regulations, and procedures.

. Set up and maintain records and files; processes employee data and

status changes for new hires, promotions, transfers, demotions, leaves

of absences, terminations, and other transactions following company

guidelines, regulations, and procedures.

. Implement permanent appointment, salary and benefit adjustments;

process insurance and benefit transactions for health, life insurance,

long term disability, sick leave, vacation, and other benefit

programs.

. Prepared and distributed informational materials, job announcements,

application notices, and memos.

. Perform general administrative support to include managing calendars,

making travel arrangements, setting up conference calls, and meeting

coordination.

. Preparation of Power Point presentations, spreadsheets; and performs

other related duties as requested.

Education: B.S. in Business Management, University of Phoenix. (GPA

3.47)

High School: Homestead High School

Fundamentals of Inventory Control Certificate (APICS)

References: Available upon request.

Quynh T. Lamoreaux

Contact this candidate