Vircndra Pancholy
*** ********** **. ************@gmail .com
Wheeling, IL. 60090 Cell: 224-***-****
PROFILE
Multicultural, college educated banker, with a solid relationship management background and over 1 0
years of experience in operations, consumer and commercial business development, com muni ty relations,
and formal BAJ training. Results oriented individ ual with strong analytical, administrative, decision
making and interpersonal skills.
PROFESSIONAL EXPERIENCE
CHARTER ONE/US BANK NOV. 2006 - PRESENT
Personal Banker/Teller
Mount Prospect, IL
• Responsible for developing new deposits, load and merchant business for small to
medi um size business and business professionals.
• Responsible for attaining established individual, department and bank goals through
active participation in sales management and officer call programs.
• Drive customer satisfaction by providing quality service, broadened and deepened all
customer relationships with the daily support of the Operations and Audit Departments
[Overdrafts and Time Deposits reports, wire transfers, customer's files (amendments and
updates), accounts investigation, loans (amendments or pay offs), etc.].
• Achieve sales goal trough telemarketing, cross selling and site visits.
• Process and close Home Equity Loan, Auto Loan and Personal Loan Applications.
• Deepen existing relationships through profiling and uncovering additional needs.
JUN 2001 -OCT 2006
CHARTER ONE
Teller Manager
Buffalo Grove, IL
• Managed the operational segment of the branch.
• Prepared monthly and quarterly audits of tellers and consigned items.
• Established and assign check chasing authorities for assigned CSR staff.
• Direct the work flow of the assigned CSR staff.
• Ensured assigned CSR staff are trained on retail product and service information, a ll
applicable policies and procedures and Federal regulations.
• Managed tern of I 0 tellers and I assistant teller manager to maximize customer satisfactio n.
• Provide input to branch management concerning staffing, performance review,
promotion, disciplinary and termination of assigned CSR staff.
• Perform CSR duties as needed.
• Provide sales assistance to the platform staff as needed.
GIIC LTD JUNE 1972 - APRIL 2000
Project Alunedabad, India
Manager
• Conducted
feasibility
study for
industry
funding that
included
financial
analysis, risk
analysis,
legal
requirement
and overall
project
viability.
•Invol ved in key
decision making
process for
financing medium
and larger scale
industries.
•Managed various
departments
including accounts,
administration and
HR.
• Resolved
accounting issues such
as differences in the
accounts, reconciliation
of accounts and year
end closing.
• Conducted training
for new employees
on the accounting
procedures.
AWARDS/ACHIEVEMEN
TS
•
Achieved above daily
sales quota
consistently in 2 years
of Personal Banking.
Achieved highest
individual customer
satisfaction score in
Charter One IL
Northea st region.
EDUCATI
ON
2