Customer Service Management

Manlius P. Neal

**** *. ****** ***. ****** City, MO 64154

816-***-**** (H) 317-***-**** (C)

Email: *****@*********.***

Highly adaptable Operations / Supply Chain Manager, with 20+ years'

management experience, driving sizeable global program success for 3rd

party logistics providers and Fortune 500 leaders which include: General

Motors, Ford, and Chrysler.

Proven ability to lead, evaluate, and resolving any technical issues within

the operation with a high level of expertise in: Team building, Problem

solving and cultivating exceptional relationships for organizations.

Possesses superior Supply Chain / Project Management skills honed through

Masters Completion and overall work experience.

Skills include: lean principles, change management, policy development,

conflict resolution, team building, strategic planning, portfolio

management, vendor and customer relationships and strong communication

skills. Widely recognized as a: high achiever, noteworthy communicator,

trusted problem solver, and highly-focused leader, who quickly adjust to

dynamic environments.

Core Competencies

Project and Supply Chain Management Transportation and

Logistics Planning

Staff and Resource Management Team Building and

Customer service

Leadership and Process Management Process

Engineering and Implementation

Vendor, Warehouse and Distribution Management Standards &

Procedures Compliance

Inventory Control and Material Planning

Continuous Process Improvement

WMS and Planning System Knowledge Supplier and People

Development

Financial Management Total Cost of Ownership

(TCO)

Education:

Master of Business Administration (MBA)

Specialization in Supply Chain Management

Ashford University - Forbes School of Business

Clinton IA Graduation date: Aug. 2014 GPA - 4.0

Bachelor of Arts in Business Administration (BBA)

Minor in Project Management

Ashford University - Forbes School of Business

Clinton IA Graduated Nov. 2012 GPA - 3.6

Other:

USMC - Honorable Discharge (Gulf War Veteran)

Camp Lejeune, NC July 1989 - July - 1993

DD214 Upon request

Awards:

Golden Key International Honor Society (2014)

SALUTE Veterans National Honor Society (2014)

Manlius P. Neal

9000 N. Oregon Ave. Kansas City, MO 64154

816-***-**** (H) 317-***-**** (C)

Email: *****@*********.***

PROFESSIONAL EXPERIENCE

Operations Manager

LINC Logistics Company - Kansas City, KS.

March 2011 - November 2014

Description: The leading provider of custom-developed third-party logistics

solutions that allow our customers and clients to reduce costs and manage

their global supply chains more efficiently. Accurate control of inventory,

flexibility and responsiveness are key ingredients to a successful

warehouse outsourcing project.

. Responsible for the overall performance of the UAW workforce and non-

union workers at the General Motors Fairfax off-site facility

. Performed weekly / monthly audits to ensure all quality standards and

safety compliance were being followed.

. Oversaw all maintenance and equipment repairs on site. Reviewed

monthly KPI's with the director.

. Responsible for all UAW payroll and labor issues

. Responsible for understanding, and proposing improvements to in-place

processes and technologies

. Collaborates in the evaluation of operating performance; supports the

development of quality, timeliness and service improvement metrics, as

well as Root Cause Analysis and Performance Improvement Plans

Load Planner / Driver Manager

Celadon Trucking Company - Indianapolis, IN.

June 2008 - March 2011

Description: One of the largest and most progressive transportation and

logistics companies in North America which offers a range of truckload

transportation services within the United States, including long-haul,

regional, local and dedicated.

. Managed all custom documentation for all shipments crossing the

Canadian Boarder

. Plan loads for the Northeast and Canadian regions

. Have a clear understanding of border crossing procedures

. Driver manager experience. Avg. driver board was about 70 drivers.

V.P / Director of Operations

Freight Masters Global Alliance LLC. - Indianapolis, IN.

January 2000 - November 2007

Description: FMGA specialized in new vehicle distribution from plant

locations in Mexico to dealer locations in the United States for Daimler

Chrysler and General Motors. Its services include domestic trucking,

specialized logistics, and roll on and roll off vessel, air and ocean

freight, purchase order management, customs brokerage, and international

inventory financing services.

. Led the executive team to the objective of providing complete plant to

dealer vehicle logistics services to the automotive manufacturing

industry which distributed 100,000 vehicles annually, generating $40M

in sales.

Manlius P. Neal

9000 N. Oregon Ave. Kansas City, MO 64154

816-***-**** (H) 317-***-**** (C)

Email: *****@*********.***

. Analyzed all FML financial reports. Reported back to the Executive

Management Team my findings and collectively problem solved any

issues, if needed.

. Developed Customer and Supplier relationships to ensure customer

requirements were being met and standard operating procedures were

being followed.

. Managed all levels of the supply chain to ensure product was moving

according to customer standards, through FIFO to ensure ON-TIME

Delivery

. Analyzed all Transit, Claims, and Performance reports, to ensure the

customer's expectations are met. All non-performers were resolved

using team building corrective action strategic planning.

. Performed Quality Audits at all US Port sites to ensure SOP's were

being followed according to Customer and Safety Standards.

. Provided the systems team with shipping manifest, dispatch and

delivery dates, and any updates through the WMS system (Great plains,

TMW). Managed all custom documentation for all vehicle shipments.

Accomplishments:

. Delivering the same freight by using two different shipping companies.

This increased our revenue by 2.5 million in 2007.

. Our claims were reduced from $900,000, down to $300,000 in 2007with

effective Quality program.

. Our company made an additional 1.2 million to the bottom line as a

result of that special move.

. Decreased Transit Times from 32 days down to 18.5 days by maximizing

load capacity

Terminal Manager

Active Transportation Company - Louisville, KY

December 1993 - December 2000

Description: A Car-Hauling / Parts company that delivered vehicles out of

both FORD Louisville Assembly Plants to the dealerships.

. Responsible for 180 drivers plus Staff (10 - 15 )

. Direct interaction with FORD management and UPS 3PL Logistics team at

both plants. Terminal was located directly on plant site.

. Managed monthly KPL's for the terminal. Managed both finished vehicles

and warehouse inventories Through FIFO.

. Negotiated rates with new carriers for backhauls, special moves, etc.

. Performed weekly audits to ensure all quality standards and safety

compliance were being followed.

. Worked closely with the union (Local 89) Negotiated contract disputes

at Local Grievance Hearings.

. Worked as a direct liaison with the customer and dealerships to ensure

vehicles were shipped in a timely fashion to ensure customer service

was at a high level.

Accomplishments:

. Maximized load capacity with different weights, and sizes of vehicles,

with different test loads. Added to bottom-line profit on each load.

. Increased load distance for both front and backhauls and made an

additional 3 million to the bottom line 1998.

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