Customer Service Sales

*** ******* ***** ( South Orange, NJ ***** ( C: 973-***-**** (

******.**********@*****.***

PROFILE

Results-driven professional with extensive experience in all areas of

retail sales, manufacturing and automotive sales. Exceeds goals while

ensuring the highest level of service, customer satisfaction, and

professional integrity.

PROFESSIONAL EXPERIENCE

Paul Miller Audi, Parsippany, NJ

Audi Brand Specialist

April 2014-Present

. Selling new and pre-owned vehicles in one of Audi's flagship

franchises.

. Currently maintaining a perfect Sales Satisfaction Index score, (1000

out of 1000), and generating an average of 12 sales and $30,000 in

gross profit every month.

. Using extensive knowledge of luxury vehicles to build a loyal

clientele and maintain a high gross profit margin.

. Effectively utilizing the dealership's lead management system to track

prospects, follow up on leads, and close sales.

21 Century Auto Group, Springfield, NJ

Wholesale Sales Manager

May 2013-April 2014

. One of very few people in the used car industry dedicated solely to

wholesale sales and marketing.

. Increasing the dealer's sales by 10-15% every month.

. Marketing the entire inventory in a variety of wholesale arenas,

including in-lane auctions at Manheim and Adesa, various online

auctions, and dedicated dealers-only websites such as OVE.com and

DealerMatch.com.

. Building a nationwide network of alliances with other high-line,

exotic, and specialty dealers, wholesalers, and exporters.

Metro Honda, Jersey City, NJ

Automotive Sales Representative

June 2012-April 2013

. Top Salesperson for December 2012 with 22 units sold and $50,000 in

gross profits.

. Exceeding all sales goals and Key Performance Indicators from first

month on the selling floor.

. Averaging 15 vehicles sold on a monthly basis.

. Utilizing effective negotiating strategies, my educational background

and knowledge of a wide range of topics to engage prospects and turn

them into purchasers.

. Maintaining a Customer Satisfaction Index score of 100%.

. Using the lead management software to effectively to prospect and

follow up on sales leads.

Kids Place, Inc., Elizabeth, NJ

School Uniform Coordinator

January 2012-June 2012

. Partnering with ownership of a regional children's clothing retailer

to raise their profile in the school uniform market.

. Mentoring and training managers of 6 different retail locations in

account management, strategic marketing, and merchandising.

. Generating approximately $400,000 in new sales strictly through cold

calling.

Marlou Garments, Inc., Garden City Park, NY

Executive Sales Manager

January 2011-November 2011

. Member of Executive Management Team.

. Providing legacy information as Scholastic transitioned into Marlou,

ensuring high level customer service and attention to quality.

. Overseeing elementary school uniform programs including: account

management, inventory control, shipping, and overall customer

satisfaction.

. Building strategic alliances with local manufacturers, reducing

production time and costs.

. Generating $100,000 in new business through cold calling and

leveraging prior relationships.

Scholastic Uniforms, LLC, Newark, NJ

Owner & Managing Partner

April 1998-January 2011

. Accountable for all operations in all departments of a multi-million

dollar school uniform distributor, including outside sales, marketing,

production management, purchasing, quality control, inventory

management, finances, shipping, staffing, IT management, and customer

service.

. More than doubled annual sales volume from $800K to 1.8M in a 5-year

period by adding

new accounts and consultative selling to legacy accounts.

. Maintained relationships with 80 accounts in NY metropolitan area, and

worked with store managers to oversee operations of 3 high-traffic

retail locations.

. Used retail math skills to place seasonal orders for merchandise.

. Renegotiated all vendor contracts on an annual basis.

. Served on the advisory boards of two key accounts.

. Respected trusted advisor to my team, end-customers, vendors, and a

rigorous defender of superior apparel quality and design.

. Sold company to Marlou Garments in January, 2011.

Greene Uniform Company, Hackensack, NJ

Sales Representative

June 1990-April 1998

. Learned all aspects of the school uniform business as an outside

salesman and customer service representative, and assisted the

Executive Vice President.

. Comprehended the value of forming and maintaining relationships at all

levels and in all functions

of a company as well as understanding the importance of always serving the

team's greater interests regardless of job title or description.

. Experienced great success soliciting new accounts, and resolving

account and customer issues.

. Became proficient in many aspects of textile production and quality

control.

EDUCATION

Washington & Lee University, Lexington, VA (1989)

Bachelor of Arts Degree, German and

European History

Athletics: Men's Lacrosse Team

Social: Lambda Chi Alpha Fraternity

PERSONAL, COMMUNITY & CHARITY COMMITMENTS

Volunteer: Our Lady of Sorrows School, Board Member (2002-2011), New York,

NY.

St. Bartholomew School, Board Member (2010-2011), Elmhurst, NY.

Coaching: Maplewood Lacrosse Club Youth Coach, 2nd - 7th Grades,

Maplewood, NJ (2009-present).

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