Customer Service Representative

Henrietta metieh

** ******** ********, *******, *************

(: 905-***-****

(: *******@*****.***

Human Resources Department

Re: Customer Service Representative

Dear Sir/Madam,

I am eager to offer my skills for the Customer Service Representative

position. The most valuable skills I offer in addition to my customer

service skills are my office administrative skills, and commitment to

excellence.

I understand and know that it is a very rewarding career to be a part of

your team. Please review the enclosed resume which highlights the skills

and accomplishments that will enable me to contribute effectively to this

position. Of particular note for you as you consider my application for

employment are my strong people management and problem solving skills.

I am a self-motivated, dependable, punctual, and hard-working professional

with excellent communication and customer service skills. I have the

ability to deal patiently and effectively with people. I am organized, able

to handle multiple tasks, and enjoy working as part of a team or

independently. I am committed to complying with your company's policy,

procedures and professional standards.

If you are seeking someone who is as career committed as it takes to

achieve success then please consider what I have to offer. Thank you for

taking the time to review my qualifications. I would appreciate the

opportunity to interview and answer any questions that you may have.

I would like very much to schedule a personal interview wherein we can

discuss both your needs and my qualifications and enthusiasm for this

position.

Thank you for your time, I look forward to your response.

Sincerely,

Henrietta Metieh

Henrietta metieh

22 Burkwood Crescent, Toronto, M1B1P1Ontario

(: 905-***-****

(: *******@*****.***

PROFESSIONAL PROFILE

> Versatile and energetic team player, with over five years of

excellent customer service skills and experience, implementing

relevant and appropriate banking policies and procedures,

channeling abilities and capabilities; such as a strong

relationship management, communication and problem solving

skills to maintain current client and anticipate future client.

> Proficient in MS Office

> Enthusiastic and self-motivated, experienced working in a

culturally diverse environment.

> Detailed, organized, analytical, and flexible; set effective

priorities to achieve short and long term goals so as to meet

operational deadlines.

> Excellent communication skill

> Intellectual and precise in making decisions.

> Strong team player; adept in building relationships and handling

situations with tact and diplomacy.

PROFESSIONAL EXPERIENCE

Warehouse Associate

11 / 2014 -02/2015

Staff Management, Ontario, Canada

Projects: Amazon Fulfillment Centre, Brampton, Ontario, Canada

> Received, processed, and packaged customer orders in a timely

manner for shipment and delivery to customers

> Monitored and escalated all issues on procedures and systems.

> Ensured compliance to all processes

> Maintained relationship with various teams and assisted in

efficient resolution of all problems

> Performed as a team member in allocating and coordinating the work

flow

Production Assistant

09 / 2014 -10/2014

Staff Plus, Ontario, Canada

Projects: Hudson Bay E- Commerce Center, Ontario, Canada

> Received, processed, and packaged customer orders in a timely

manner for shipment and delivery to customers

> Monitored and escalated all issues on procedures and systems.

> Ensured compliance to all processes

> Maintained relationship with various teams and assisted in

efficient resolution of all problems

> Performed as a team member in allocating and coordinating the work

flow

Customer Service Representative /Administrative Assistant

04 / 2008 - 08 / 2013

Zenith Bank Plc, Lagos, Nigeria

> Welcomed customers warmly when they entered the bank. Ensured and

maintained excellence in front-line coverage to greet and assist

walk-in customers, cover the phones, and served as one point

contact to customers on banking solutions. Answered electronic and

general inquiries and forwarded telephone calls and messages to

appropriate business partners units to find appropriate

resolutions.

> Assisted customers with routine account-related requests such as:

Stop payments, Bank deposit products and service charges, money

orders, ATM & Debit Card usage and limits, Funds availability,

complete verification requests by third parties, Dispense errors

and debit Card Disputes, Bank interest rates, Internet banking

including bill payments and mobile banking, Check orders, and other

related transactions.

> Maintained the highest level of confidentiality with all

information obtained.

> Researched and resolved customer problems, acting as the customer's

liaison between other bank departments when necessary.

> Obtained and accurately processed information for services.

> Maintained an electronic and hard copy filing records, and retrieve

documents from filing system.

EDUCATION AND TRAINING

Diploma, Human Resources Management 2014

Centennial College, Progress Campus, Scarborough, Ontario Canada

Bachelor of Social Science Degree, B.Sc. Ed Economics Education

2005

Delta State University, Abraka, Nigeria

REFERENCES AVAILABLE ON REQUEST

Contact this candidate