Active Directory Management
Resume:
Sarasota, FL *****
Michael Bongiorno **************@*****.***
http://www.linkedin.com/pub/michael-bongiorno/a6/95/402/en
SKILLS\ABILITIES:
Over 20 years of experience from MS-DOS to current NextGen Applications and Cloud Computing (SaaS/IaaS)
with experience in Java /DOM Development, C++ Development, Mobile Device Management, Source Code
Management(GIT,TFS), Software Development Lifecycle(SDLC), MS Exchange 2003/2010/2013 Administration,
Sharepoint 2003/2010/2013 Administration, Windows Server 2003/2008r2/2012/2012r2 Administration, Active
Directory Services, Group Policy, Firewall Deployment/Management, Network Troubleshooting, Remote Web
Support, PC Imaging and deployment, Mac OS X Support, Linux BASH scripting and troubleshooting, LAMP
deployment, Windows 3.0/3.1/2000/ME/95/98/XP/Vista/7/8/8.1/10 Desktop Support and
Deployment/Configuration, WDS deployment, MS Office Support and deployment, Network Administration and
Management, i.e. subnetting, domains, DHCP server, Ethernet, VLANs, VPNs, VLSMs (Classless routing), VoIP,
Trunking
EDUCATION:
Certifications
● A+ Certified (2009 Edition)
● Cisco CCNA (75% Complete)
● Microsoft MCSA Server 2012 (33% Complete)
Oakland Community College, Auburn Hills, MI
● Web Design, Web Programming(JSP), Networking Concepts, Network Security, Database Design, Java
Programming, C++ Programming, System Analysis and Design
Michigan State University, East Lansing, MI
● Pre-engineering
WORK EXPERIENCE:
Datum Corporation Sarasota, FL Sept 2014 – Jan 2015
IT/POS Support
• Provide Tier 1/Tier 2/Tier 3 IT and POS support in a busy call center with over 126,000 users and 300
environments including, Windows Server, MS SQL Server, Exchange, Citrix Xenapp, Shoretel VOIP
systems
• Respond / Document / Escalate NOC alerts
• Update/Manage Active Directory Services and Group Policy Object(GPO)s in Windows Server 2k3,
2k8r2, 2012, and 2012R2 Multi-Forest environments
• Troubleshoot, resolve, document, track, and escalate issues to Engineering and/or Account Manager
• Apply break-fix and Root Cause Analysis to major (network outage) and minor (single or multi-user)
outages of Data/Telcom.
• Onboard new clients
• Configure/Deploy/Monitor/Manage Dell SonicWall Firewall/Switch/VPNs
Kelly IT Services Sarasota, FL Nov. 2012 – Feb. 2014
Help Desk Technician
● Used logs and network troubleshooting commands to research and correct Kerberos authentication errors
● Created and maintained users and permissions in Active Directory and MS Exchange
● Provided support to remote users through telephone and Microsoft Lync
● Troubleshot hardware and basic networking issues
● Imaged and set up new workstations for new hires (A/V, encryption, etc)
● Helped with AV equipment setup (Projectors, teleconferencing equipment)
● Researched, resolved, and documented issues using web-based Help Desk software
Computer Direct, Madison Heights, MI Sept. 2010 – Jan 2011
Service Technician
● Checked in and created new service tickets for Retail customers using Keystroke POS system.
1235 S. Tuttle Ave
Sarasota, FL 34239
Michael Bongiorno **************@*****.***
http://www.linkedin.com/pub/michael-bongiorno/a6/95/402/en
● Called customers and updated technical notes, including conversations with customers, steps taken to resolve
problems, etc.
● Provided over-the-phone technical support on software issues, such as loss of internet connectivity, accidental
deletion of file, malware, etc. on
● Provided remote support for Windows Server 2008 using Remote Desktop and LogMeInRescue.Com
● Diagnosed hardware and software problems on PCs using industry troubleshooting techniques including
diagnostic checklists, hardware tools(PSU tester, multimeter), software(Prime95,Western Digital
DLG,Malewarebytes)
● Perform data recovery using software such as (R-Studio, Recuva)
● Replace/repair LCD screens, inverters, motherboards, optical drives, and other small components on laptops.
● Recommended PC upgrades to customers(memory, cpu, antivirus, optical drive, etc)
● Assembled, burned-in, and performed quality control checklist on new PC builds
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