Sales Customer Service
Resume:
CURRICULUM VITAE
KUNAL CHAWLA
Career objective
Looking for a position in a reputed organization where I can use my skills
and experience effectively to increase profitability and product sales
volume through developing a dynamic team. Moreover, I want a position that
would provide me ample of opportunities & challenges to deal with.
Professional Experience
Future Group Retail Ltd - Senior Territory Manager(Acquisition head for Gt
belt)
(Present working)
Job Responsibility: -
Main responsibilities establish the Big Bazaar online stores on GT belt
cities and establish Business in north.
Tacking care of 8 city big bazaar online store in haryana and oprations.
Responsible for the all new Big Bazaar franchisee store Opening and sale
responsibility ans stock responsibility and handling the north franchisee
store team and there setup in North Zone.
Responsible for targets achievement and implementing various training
programs for the development of the acquisition sales team.
Responsible for the all AW branding, store branding, and all branding
setup.
Taking care of all promotion activities on daily bases.
HUL Corporate Food Factory(FMCG) Area Manager for Gurgoan
(28 Jun 2014 to 8 Sep 2014)
Job Responsibility: -
a) Responsible for maximizing Cafe's contribution through exploiting every
opportunity to drive sales, reduce stock loss delivering the highest level
of motivation to the staff members and development of team members.
b) Ensuring individual and new store Openings Must be establish.
c) Responsible for targets achievement for the sales team as well as
implementing various training programs for the development of the sales
team.
d) Receiving & raising manual orders to ensure availabilities, Maintaining
and control on shrinkage & hygiene check of different Cafe's areas.
c) Customer complaint management, Team management, internal budget control.
Metro Cash & Carry India Pvt Ltd (FMCG) Supervisor (Food Department)
(1 Aug 2011 to 29 March 2014)
Job Responsibility: -
a) Responsible for maximizing Department's contribution through exploiting
every opportunity to drive sales, reduce stock loss and maintain the
discount matrix and delivering the highest level of motivation to the staff
members and development of team members.
b) Ensuring individual and store compliance with company regulations and
SOP's.
c) Responsible for targets achievement for the sales team as well as
implementing various training programs for the development of the sales
team for optimum output in line with the customer needs & opportunities.
d) Providing leadership, coaching, counseling and guidance for the
development and guidance of all the staff. Receiving & raising manual
orders to ensure availabilities, Maintaining FIFO, Maintaining record of
expiry in order to control shrinkage, Presentation & Replenishment of
products, Temperature & hygiene check of different department areas.
c) Customer complaint management, Team management, Internal consumption
budget control.
d) Other key responsibilities include: Market Research & intelligence
feedback including competitor information, Inventory Management,
Merchandising, Forecasting & Sales analysis report against achievement
target.
e) Contributing actively to the strategic decisions with respect to the
assigned targets and ensuring that these targets are met.
f) Regularly monitoring and evaluating the performance in terms of sales,
stock levels, customer service and provide reports to the Store Operations
Manager.
2. K C CROSS 4star Hotel Management Trainee
(15 Jun 2009 to 10th Nov 2009)
Job Responsibility: -
a) Responsible for maintain the Rooms facilities and reservations.
B) Responsible for room services and booking room as per customer demands
c) Providing leadership, coaching and guidance for the development of
staff.
d) Arrange the party and manage the all function facilities.
Professional qualification
Qualification Year University
10TH From Haryana board 2004-2005 Guru nanak sec school
With first Kurukshetra
division
12th from CBSC board 2006-2007 Saini public school Kurukshetra
With first
division
BHM & CT 4 year Degree 2007-2011 Maharishi Markandeshwar
University,Ambala city (Haryana
Marks )
78%
MBA 3 year Degree 2012 - 2015
. Marks - 60% Kurukshetra University Haryana
MBA from Kurukshetra University, Kurukshetra (2012 to till date)
Area of Specialization
Marketing
Retail Management
Computer Proficiency
MS Office
Internet
Key Skills & Strengths
Target-driven, self-motivated, organized, adaptive with team leading
abilities.
Monitoring promo implementation.
Rail card Audits.
Store Hygiene.
SOP Implementation on floor.
Control Stock Holding, Gap check process.
Development & Training team members.
Achievements
Member of HACCP Team and HACCP certificate verified and certify by Intertek
Indian
Private Limited Company. Con Number- CONFHACCP1227.
Attend many meetings of Food Safety Control System.
Achieve Best TL (Team Leader) Award in Metro.
Attend the national conference on hospitality industry in India-development
& challenge.
Attend various health & family welfares.
Hobbies
Playing Cricket
Listening to music
Personal Information
Date of Birth 21/12/1989
Marital Status Single
Sex Male
Nationality Indian
******.***********@*****.***
122A/1 Gutam Nagar, Near Green Park, Delhi
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