Customer Service High School

Tracieana D. Carter

**** ********** ***** ** *******, NC 28027

910-***-**** ****************@*******.***

Skills:

Excellent analytical, communication and interpersonal skills, both oral and written, computer literate, great customer service and grammatical English telephone skills.

Positive “can do” attitude in a challenging work environment where flexibility is a must.

Professional Experience:

Time Warner Cable Arena - Lead V.I.P Associate Jul/2014 -

Primary Duties- Provide leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to our customers.

Work cash register and responsible for accurate money counts at the end of each event

Take inventory or examine merchandise to identify items to be reordered or replenished.

Skyes Enterprises –Customer Service Agent Mar/2014 - Jul/2014

Inform customers of updates and all other changes in their accounts and policies

Taking inbound help desk calls while working in a high traffic call center environment

Identifying and resolving all customer issues in a timely manner

Promote most updated version of accounts to all incoming callers

A Little While Inc. – Front Desk Receptionist Feb/2011 - May/2013

Verify all payments are up to date using, credit cards, checks and cash

Make pamphlets for all events being held at facility

Answer all incoming phone calls, fax important paperwork, and file all student information

Maintain a clean and friendly front desk environment

Check in and out all parents and students enrolled in daycare facilities

Educational background:

High school Graduate – J M Robinson High School C/O 2011 Concord, NC

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