Manager Office

CAROLYN S. BANAS

**** ***** **** *******, **. ***14

Home 410-***-**** / Cell 443-***-****

E-Mail: *******@*****.***

EDUCATION:

* ***** ** ***** *****’s College, Winston-Salem, NC

B.A. in Economics (University of Maryland, Baltimore County, Baltimore, MD)

SKILLS:

• • •

Adobe Creative Inventory and Creation/

Suite (Photoshop, Logistics Requirement Gathering

• Invoicing/Accounts

Illustrator, Acrobat, for software

LiveCycle) development

Payable/Purchasing

• Microsoft • Workflow

Software

• Expense/Travel

Visio/Microsoft Project Processes and

• SharePoint Diagrams

Systems

• Budgeting and • UNANET Time

Sub-Contract Keeping

management

EXPERIENCE:

Professional Resources in Information Systems Management (PRISM) Inc.

Technical Writer (August 2014 – December 2014)

Working on contract as a technical writer and document manager for General Dynamics Information Technology

(GDIT) in support of Enterprise Service Desk for Center of Medicare & Medicaid Services (CMS) IT Service Desk.

General Dynamics – AIS IT

Technical Writer Specialist II (July 2012 – January 2014)

Responsible for documentation and requirements gathering with software development team

• Coordination with Quality Manager and Management for annual ISO Accreditation review

• Working with end users and subject matter experts (SMEs) to formulate process documentation

• Working with software development team for documentation, requirements, and quality testing in agile

environment

• Laboratory Process Documentation review and Workflow diagram creation

Spot Award for Exceptional Performance Supporting DCFL’s ASCLD/LAB Surveillance Visit (January

2013)

Senior Administrative Assistant II (August 2009 – July 2012)

Assist with preparations and execution of yearly Cyber Crime Conference, yearly Digital Forensics Challenge, and

other Outreach related projects

• Submitting and tracking logistic requests

• General preparation, creation, and review of FX projects and their documentation

• General support for staff for travel via Defense Travel Site (DTS)

• Office Management and Administrative Duties

Lockheed Martin Litigation Support

Administrative Assistant (February 2008 - May 2009)

Worked in Litigation Support office as General Office Manager and Assistant to On-site Manager

• Responsible for receiving and submitting invoices to Accounts Payable

• Assisting in preparation of monthly and quarterly status reports

• Maintaining historical statistics and balancing monthly expenses

• Inputting data into database for federal government agency for archives

• General records management and reporting on miscellaneous projects

Manpower, Inc., Annapolis MD.

Front Desk Reception (January 2008 - February 2008 – Limited Contract)

Front desk receptionist for a medium sized corporate office. Responsible for inputting new client data into

SalesForce.Com™ database and assisting office manager.

Manpower, Inc., Annapolis MD

Office Manager (January 2007 - December 2007)

Office Manager and for Office of Problem-Solving Courts for the Maryland Judiciary

• Scheduling and assisting with larger training events (100-200+ attendees)

• Regular coordination and scheduling of meetings with multiple state agency partners and sub-offices of

the main office

• Taking and distributing minutes for official meetings

• Compiling the Fiscal Year 2007 Annual Report for the Office

• Assisting in developing budget/grant management documentation

• Assisting on office projects and presentations as needed using knowledge of Microsoft Office Suite

• Development and manipulation of forms using Adobe Software Suite

Zachary’s Jewelers, Annapolis MD.

Office Manager (August 2005 - January 2007)

Office Manager and General Support Staff

• Standard office management duties

• Purchase Request and inventory for general store supplies (excepting merchandise)

• Sending out merchandise to clients, returns to vendors, and item repairs to service locations

• Responsible for primary in-store helpdesk support to coworkers doing simple networking and backup

handling

• Typed appraisals of jewelry

Linked-In Profile: http://www.linkedin.com/pub/carolyn-banas/4/60a/4a6

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