Administrative Assistant

Barbara V. Fiser

904-***-****, Cell 904-***-****, ************@*******.***

**** ****** ****, ************, ** 32217

Objective:

A position as an Administrative Assistant, Legal Assistant, HR Coordinator/Manager, Banking Admin, Customer Service.

Skills:

Microsoft Office, Word, Excel, Power Point, Outlook, ADP Payroll, excellent written and verbal communication skills. Experience providing

high level administrative support, customer service, and banking research. Speak and read Spanish. PARALEGAL CERTIFICATE. State

of Florida 0215 - LIFE INCL VAR ANNUITY & HEALTH License W101843. State of Florida Security Officer License D1234112

Employment History:

Nemours Children’s Clinic,

Administrative Assistant Center for Pharmacogenomics & Translational Research 03/2014 to present.

Provide administrative support, confidential data entry, order supplies, correspondence, UF On line Library Research of

medical/sciencejournals, preparing reports, receiving visitors, arranging conference calls, scheduling meetings and travel arrangements.

Administrative Assistant Minerva Medical Communications 09/2012 to 12/2013 Provided high level administrative support by performing

functions such as writing correspondence, preparing reports, receiving visitors, arranging conference calls, scheduling meetings and

travel arrangements. In addition, reconciliation of statements, accounts payable, payroll, update employee handbook, research labor law,

order supplies, conducting research, statistical reports, handling information requests. Reviewed and improved procedures.

HR Manager All Railroad Services Corporation 06/21/2011 to 05/01/12.

Payroll (ADP), New Hire documentation, set up drug screens, background checks, maintain confidential employee

records, Excel, Word, correspondence, travel arrangements, act as liaison for Spanish only speaking employees.

Business Associate/Relationship Specialist Wachovia Bank, First Coast Business Banking Group,

11/01/2006 to 06/03/2011.

Provide daily account servicing, facilitate cross selling opportunities and generate referrals. Provide exceptional customer service for Business

Banking customers by establishing and maintaining excellent customer

relationships by phone, e mail in person and written correspondence. Operational and administrative support to

both client and Business Relationship Manager. Coordinate with internal teams for product implementations, loan closings and new product sales.

Serve as primary contact and central information source for customer base

during and after an initial sale. Play a key role in ensuring customer satisfaction and business retention for the life of the relationship. Identify sales and

product opportunities, as well as potential customer problems and facilitate solutions in customer portfolio.

Account Manager Custom Research/Fulfillment Team

Wachovia, WDA, Commercial Customer Service Center, (Call Center) 11/15/00 to 06/01/2003,

Sr. Account Manager/ Corporate Team 06/01/2003 to 10/31/2006.

Provide quality customer service to internal and external customers. Resolve telephone, e mail and fax inquiries from customers, branches, and

general offices, both internal and external. Respond to a full range of operational and technical inquires such as cash management, commercial loans,

DDA, wires, etc. Process wires, commercial loan advances, pay downs, book transfers, interest adjustments, lock box, ARP and Money Center

research, while

providing superior and timely customer service. Assist in analyzing problem situations, defining steps for

corrective actions. Staying abreast of current commercial products and services and the systems the unit uses to support them.

CCSC Corporate Services Analyst, Performance Team 08/23/99 to 11/31/99.

CCSC Commercial Banking Specialist Business Banking Team 08/17/98 to 08/23/99.

Customer Relationship Center, CSR 01/10/94 to 08/16/98.

Previous Experience:

DREW COMMUNICATIONS, INC. Sales Representative 1/93 to 8/93.

WILLIAM H. COLEMAN, INC. Assistant Manager Print Production 2/92 to 10/92

BARNETT TECHNOLOGIES, INC. Facilities & Administrative Services/Forms Administration, Project Specialist 6/90 to 12/91.

JACKSONVILLE PRINTING, Sales Representative 3/89 to 6/90.

THE HARTLEY PRESS, Sales Representative 1/88 to 3/89.

FINANCIAL NEWS & DAILY RECORD, Advertising/Marketing 9/86 to 4/87.

FINANCIAL PRINTING, INC., Sales Representative 9/83 to 1/86.

SOUTHERN INSURANCE & ASSOCIATES, INC., Sales Coordinator 2/82 to 8/83.

UNDERWOOD JEWELERS, INC., Advertising Manager 1/79 to 1/82.

Education

• University of North Florida, PARALEGAL CERTIFICATE, 01/17/96, GPA 4.0

• Florida State University, B. A.

• Additional course work:

American Institute of Banking Law and Banking Principles;

UNF Principles of Accounting

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