Sales Customer Service

Professional Summary

Experienced Sales and Marketing Leader who effectively delivers solutions

with an enthusiastic and positive work style. Dedicated and passionate

about building and leveraging strong customer relationships and exceeding

organizational goals. Reputation for displaying professionalism and

integrity when delivering marketing campaigns to drive Sales initiatives

and to achieve strong business results. I am a team-player, a self-starter,

and a flexible sales and marketing professional with an excellent

performance record.

Key Skills and Strengths

> Over 10 years of proven sales and marketing experience including the

ability to manage difficult customers and/or situations

> Excellent leadership and management skills with the proven ability to

motivate and direct a team

> Strong attention to detail, and outstanding organizational and

administrative skills

> Adapt easily to changes in job situations and requirements, and I always

complete assigned duties in a satisfactory manner

> Accustomed to making operational decisions, experienced in providing

staff training and customer presentations

> Excellent verbal and written communication skills

> Excellent computer skills using Microsoft Outlook, Word, Excel,

PowerPoint

Education

> MBA (Masters in Business Administration) - University of Phoenix,

Marietta, GA - 2007

> B.S. (Bachelor of Science in Business Administration) - University of

South Carolina, Columbia, SC - 2000

> Graduate of Leadership Clayton, Clayton County Chamber of Commerce,

Jonesboro, GA - June 1998

Professional Experience

University of South Carolina - Columbia, South Carolina

August 2012 - Present

Adjunct Professor

. Develop sales training content and materials covering product knowledge,

sales skills, and customer-facing technology for junior and senior

students in the Darla Moore School of Business - Marketing Department

. Formulate and refine course product knowledge assessments and exams to

measure understanding and retention of course materials

. Successful at having of my students secure internships or job offers in

Sales, Marketing or Customer Service positions

South Carolina MENTOR - Columbia, South Carolina

Sept 2012 - Aug 2014

Human Resources Coordinator promoted to Human Resources Generalist

. Responsible for talent acquisition operations support including all

aspects of candidate recruiting, interviewing, pre-employment background

checks, onboarding and off-boarding administration

. Responsible for preparing offer letters as well as completing required

hiring compliance documentation (I-9, E-Verify, W4s, etc.)

. Improved our New-Hire retention rate by 9.33% by revamping the

Orientation/Training Program and adding a completion interview and

Training Survey component

AppleOne Staffing - Columbia, South Carolina

Jan 2012 - Aug 2012

Temporary Employee

. Worked various temporary jobs with various companies in Human Resources

and Leasing Sales Consulting to include a Temp-to-Perm Human Resources

Coordinator position with South Carolina MENTOR

AccountSource - Columbia, South Carolina

Jun 2011 - Dec 2011

Staffing Manager (6-Month Contract position)

. Recruited, interviewed, on-boarded and managed a staff of 60+ contract

employees to fill customer job orders

. Developed and maintained good relationships with key decision makers and

industry enablers

. Successfully pursued and closed new sales and marketing opportunities in

the Accounting and Financial sector

Professional Experience (Continued)

Granny NANNIES Home-Health Staffing - College Park, Georgia

Sept 2007 - May 2011

Branch Manager

. Oversaw, planned and organized the general management of branch

operations

. Led, motivated, and managed a staff of four; 50+ CNAs; & two RNs by

positive direction and influence

. Successfully recruited, interviewed, on-boarded, trained, coached and

developed the staff

. Responsible for performance reviews and disciplinary action reports

. Consistently grew client base and revenues by staying involved and

connected in the community, meeting/exceeding customer expectations and

securing customer referrals

UPS - Atlanta, Georgia

Jun 2002 - Sept 2007

Account Manager

. Responsible for executing B2B complex sales activities and Customer

service solutions for a $5 Million territory

. Coordinated efforts with territory partners to develop domestic and

international supply chain network solutions

. Negotiated contractual pricing proposals with customers and consistently

applied UPS's corporate values and policies

. Demonstrated excellent written, verbal and interpersonal skills with all

cross-functional teams while implementing strategic plans

. Consistently achieved the assigned sales objective for my territory and

earned MIP for five consecutive years

Specialized Training

o "Situational Sales Negotiation" - Bay Group International

o "Delivering Profitable Sales" - Bay Group International

o "Achieving Coaching Excellence" - BTS

o Building a Leading People Culture - SHRM e-Learning

o FMLA - SHRM e-Learning

o Strategic Communication for Full Employee Engagement - SHRM e-

Learning

Community Involvement and Awards

o Public Relations Chairperson for the National Association of

Accountants - (NABA) Columbia Chapter

o Human Resources and Education Consultant for the JRJ Women's Center

o University of South Carolina Alumni of the Month - May 2007

o Chairman's Excellence in Sales Award - UPS 2005

Excellent References Available Upon Request

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