Customer Service Administrative Assistant
Resume:
MS. RYAN STEEN
**** ******** **. *******, ** ****1
************@*****.***
OBJECTIVE: Customer Service/Administrative Assistant
Resourceful, highly organized in customer service and office management . Consistently recognized for
improving operational procedures and producing error free projects/documents. Unique ability to multi-
task while maintaining primary focus on priority assignments. Established a reputation for exceptional
customer service. A fast learner with the proven ability to hit the ground running and deliver results
quickly.
Education
Boone High School Graduated in 2000
Graduated with Honors
Valencia College 2000-2002
Hollywood Beauty Institute Graduated 2013
Graduated top of my class
Experience
DK Counseling, Oviedo, FL Jan 2012 – Present
Sales Representative/Team Leader/Trainer
Provided a financial plan for customer to adhere to in order to get them completely out of debt.
Worked hand and hand with a variety of banks to establish the knowledge of how to assist my
clients with managing their finances more adequately.
Quickly and effectively solved customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
service.
Trained employees on the procedures, company services, and information necessary to be
successful within the company
Motivated my peers to reach and exceed not only the company’s goals but also their own.
Smart Solutions, Orlando, FL Dec 2008 – 2012
Administrative Assistant/ Customer Service Manager
Met all customer call guidelines including service levels, handle time and productivity.
Instrumental in igniting revenues from $50K a month in 2008 to $200K in 2012.
Developed highly empathic client relationships and earned a reputation for exceeding service
standard goals.
Assumed ownership over the team’s productivity and managed work flow to meet or exceed
quality service goals.
Skills
More than 7 years’ successful experience in customer service and support with recognized
strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using Microsoft Excel, WordPerfect, and Microsoft Word.
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Exceptional telephone etiquette and interpersonal communication
Effective problem solver and customer focused
SYNOPSIS OF ACHIEVMENTS
Oversaw & maintained a $200k a month merchant account including chargebacks and statistics.
Managed a 10 person retention department that investigated and resolved customer inquiries and
complaints.
Proactive planning led to notable increase in morale in all departments.
Created customer satisfaction survey, drastically reducing potential problems.
**References available upon request**
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