Customer Service Manager

ALEJANDRO BRAVO

** ******** ***** ******** ****, AB T8A-5Y3

*****************@*****.*** P h: 780-***-****

CAREER OBJECT I VE

Seeking new challenges and growth opportunities after 25 years experience in the

t ransportation industry.

SU M MARY OF QUAL I F ICAT IONS

• Skilled problem solver and experienced manager

• Trusted supervisor and stong motivator

• Enthusiastic and task-focused

• Extensive knowledge of manifesting, call center management, billing and invoicing,

r amp handling, logistics, K iac, Cosmos, Condor, Sabre, sales, and reservations.

• Extremely teachable, self-motivated and honest

P ROFESSIONAL EXPER I E NCE

Kitchen Supervisor –Tilted Kilt –Sherwood Par k (Februa ry 2014 - cur rent

L ogistics Manager- Target Canada (February 2013 – October 2013)

Sherwood Park, AB

Compliance Coordinator- T r imac T ransportation Services (2008-2012)

Sherwood Park, AB

• Maintained daily reports

• Prepared performance reviews

• Tracked yard fuel reports

• Facilitated excellent work environment and employee moral while managing and

supervising a staff of over 200 drivers

• Ensured government regulations were in compliance

N ight Manager – Coast Edmonton Plaza ( 2007-2008)

Edmonton, AB

• Oversaw and managed all areas of hotel operations

2

• Built customer rapport and loyalty through exceptional customer service

P rincipal Night Auditor – Courtyard by Ma r r iott (2005-2007)

Edmonton, AB

• Responsible for night audit operations

• Oversaw front desk support

• Managed customer service and guest service requests

Sales and Marketing Manager – T rinity Consulting Services

M iami, Florida

• Implemented strategic t raining procedures

• Provided marketing consulting services to the airline industry

• Contributed to product development and advertising campaignes

• Managed logistics and marketing plans and strategies

• Established customer databases

ED UCAT ION

Bachelor in Business Administration - Marketing Major

• FIU Accredited

Management P rincipals – Leadership Institute (Mephis, TN)

T RA I N I NG

• Coaching and t raining techniques and seminars – Miami, FL

• Negotiontion and Sales Training – M iami, FL

• Customer Service Training Course – Houston, TX

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A lejandro Bravo *****************@*****.***

I N T ERESTS

• Reading

• Flying

• Spending t ime with family

• Coaching

VOLUN TEER EXPER I E NCE

• Oriole Community Service Association- Administrative work

LANGUAGES

• English and Spanish

Contact this candidate