Business Systems Analyst
Resume:
GOUTAM KUMAR JENA
** *****@***.***
Farmington Hills, Michigan 602-***-****
48335
PROFILE:
MS Information Technology student with 6 years of full time experience in
Business Analysis, Product, Application & Infrastructure Support and Onsite
Team Lead for clients across United States in a publicly traded
multinational IT services company.
EDUCATION:
. Lawrence Technological University, College of Management, Southfield, MI
May 2015
Master of Science in Information Technology, GPA 4.0
. Biju Patnaik University of Technology, Bhubaneswar, India
May 2007
Bachelor Of Technology, Mechanical Engineering, GPA 3.5
TECHNICAL SKILLS
. Languages/Technologies : .Net, VB.NET, Python, SQL, C, C ++, AS400,
RPG400, CLP, Unix,HP Sitescope, BMC Perceiver
. RDBMS : Oracle SQL & DB 400
. Operating Systems : MS Windows (9x, XP & Vista), Linux
. Other Tools : Policy Manager, Service Manager, Lifecycle
Manager from SOA, QlikView, MS Visio, Unified Modelling Language, MS
Visual Source Safe, MS Excel, XLMiner, Ab Initio, MicroStrategy
. Methodologies : SDLC- Waterfall, Agile, Scrum, Prototyping, RAD
PROFESSIONAL EXPERIENCE:
IT Graduate Assistant, Office of Career Services, Lawrence Technological
University, Southfield, MI Jul 2013 - Present
. Maintain and update the student & employer database of the career service
manager tool (online job portal) from Symplicity Inc.
. Provide support to students and employers to make best use of the tool
. Troubleshoot and work with Symplicity tech support to resolve any
technical issues.
. Utilize social media such as LinkedIn etc. to reach out and build
networks
. Help out in organizing events like Career and Internship fairs
Infosys Limited (A publicly traded, $ 8 billion, Multinational Corporation
offering IT services) June 2007 - Mar 2013
Business Analyst/ Team Lead/ Onshore- Offshore Coordinator, Phoenix, AZ and
SLC, Utah
. Single point of contact in US at the client location for American Express
to understand their requirements and expectations and to co-ordinate with
offshore team for completion, working in a global delivery model
. Skilled in mapping clients' business requirements and translating them
into functional specifications
. Conducted Joint Architecture Design Review Sessions for requirements
elicitation & User Acceptance Testing (UAT) and designed Business Blue
Prints
. Updated and Managed disaster recovery plans for applications.
. Responsible for managing system appreciation document and application
management repository.
. Sized projects in terms of costs involved like infrastructure costs,
costs of various vendors involved, analyse, design, build, testing and
implementation effort.
. Performed Business Impact Analysis, Feasibility & GAP Analysis and
Business Process Mapping
. Reviewed High Level Designs and charted 'As-Is Process Mapping' to 'To Be
Process Mapping'
. Prepared automated scripts to reduce the workload by 20 % which saved 6
hours of manual work per week
. Created artifacts such as use case diagrams, user stories data flow
diagrams, ER diagrams, activity diagrams, class diagrams, workflow
diagrams, process flow diagrams etc.
. Preparing test strategy, test plan and test cases & scenarios and
collaborated with the testing team
. Trained entry level software engineers in the team
. Co-ordinated with vendors and various stakeholders in case of issues with
an application or product in bridge calls until the resolution.
. Initiated a daily status call of all technical and business teams during
peak season (holiday season) of cards' usage to ensure that business runs
smooth in the midst of heavy usage
. Looked after Incident Management to follow up on every issue encountered,
wherein the issue was treated as an incident and was kept track of in the
incident management tool till its resolution
. Developed and promoted many code fixes in the application after proper
testing following all the change management guidelines
. Performed capacity management and reporting on application and database
servers to ensure optimum utilization and performance.
. Participated in datacenter migration of some supported applications and
was involved in pre and post migration activities.
. Worked on ETL platforms such as Ab Initio, reporting tools such as
Microstrategy and business analytics tool such as QlikView.
. Added all possible Non-Functional Requirements, Disaster recovery,
Performance & SLA requirements in the project.
IT PROJECTS WORKED UPON IN INDUSTRY AND ROLES:
. Traveller's Checks and Prepaid Card Services of American Express -
Application Support/Maintenance Team
. Traveller's Checks and Prepaid Card Services of American Express
Maintained by Fidelity Information Systems - Business Coordination Team
. Personal Savings Platform Project for American Express Bank - Onsite
Business Analyst
. Teen Pass Card Project for American Express - Business Analyst
. Payroll Card Project for American Express- Business Analyst
. Barnes & Noble Card Project for American Express - Business Analyst
. Virtual Payment Card Project For American Express-- Application
Support/Maintenance Team
. Web Services Management for American Express (A SOA Product) --
Application Support/Maintenance Team
. Enterprise Registry & Repository for American Express (Life Cycle Manager-
A SOA Product) -- Application Support/Maintenance
TRAININGS AND CERTIFICATIONS:
. Completed Infosys' Education & Research Training on Software Engineering
Concepts, Dot.Net Technologies and successfully achieved 5/5 CGPA. It is
a rigorous 6 months residential training program in the state of art
training center of Infosys.
. Undergone other trainings and certifications such as:
* American Express Standard.
* Open Network Confidentiality Operating Principles.
* Security and Privacy Awareness.
* Software Development Life Cycle.
* Completed following Certifications:
* Infosys Quality Foundation.
* Infosys Star Certification in 2008
* Infosys Banking Foundation Course.
* Infosys Capital Markets Foundation Course.
AWARDS AND RECOGNITIONS:
. Awarded Infosys FSI Spot Award for Outstanding Contribution to Project,
Infosys Limited
. Awarded Infosys FSI INSTA Award for Outstanding Contribution to the
unit, Infosys Limited
LEADERSHIP AND EXTRACURRICULAR ACTIVITIES:
. Was actively involved in social initiatives like 'Pratibha Poshak' by
'Akanksha', a non-profit organization working for underprivileged
children, endorsed by Infosys.
. Was actively involved in community service and environmental initiatives
with NGOs such as 'Prayas' and 'Bakul'
. Volunteered for a teaching program to teach financially unstable kids for
1.5 years for a charitable trust named Nanhikali.
REFERENCES:
Margaret (Peg) Pierce, Director, Office of Career Services, Lawrence Tech
University, 248-***-**** *******@***.***
Biswajeet Mohanty, Project Lead, Infosys Limited, Westerville, Ohio, 503
473 9796, *****************@*******.***
Swadipt Saurabh, Team Lead, Infosys Limited, Phoenix, Arizona, 480-***-****
***************@*******.***
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