Manager Customer Service

DANIEL WHITE

****PIERCE ST NE ● MINNEAPOLIS, MN *5413 ● 612-***-**** ● ******************@*****.***

EXPERIENCE

High Energy, and P rofessional Operations Manager for over 20 years, experienced in hands -on leadership,

training, team building, inventory control, and customer service. Career highlights to include low turnover

rate, maximized efficiency and sales, proven customer servic e satisfaction, and developing great teams.

Restaurant Depot

Oc tober 2013 – Present

Assistant Branch Manager

Merchandising expert.

Human Resource Management full scale.

Monitor and control revenue management.

$78 Million Annual Revenue.

Oversee budget and cost controls - participate in budget preparation.

Inventory Control, directing weekly cycle count schedules.

Branch HACCP/Perishables Director.

Receiving Control Management.

Execute and develop Customer Relations.

Low Shrink Operations .24 to Net sales year to date.

Burger King Corporation

Floater Sales, Profit, Operations Coach, Midwest Region August 2013-October 2013

Completed Operational Training (Position Eliminated during training, Budget cuts).

Noodles and Company, Eagan, MN December 2012-July 2013

M anager

Successfully completed MIT program in high volume $40,000 week revenue.

P rocess improvements including hiring, training, and developing new team.

Lead new restaurant opening.

December 2008 – October 2012

P resbyterian Homes and Services, Roseville, MN

Area Manager

Managed $2.5 Million Kitchen opening.

Hired 18 employees in a three year period and held an 18% turnover rate over this time period.

P lanned and Organized from ground floor new Division of Operations with food safety manual,

menu planning, accounts payable, contracts, and LEAN management production and distribution.

Developed and grew sales in Cook Chill from $2000 in February, 2012 to $60,000 in September,

2012.

Managed nutrition distribution system for 3100 clients- $90,000 monthly revenue.

Famous Dave’s, Apple Valley, MN M arch 2008 – A pril 2009

Assistant General Manager

Increased catering sales 10% in YTD over fall, winter, and spring 2008, and 2009.

Improved food cost from 25% down to 23.5%.

Served as the Area Safety Auditor.

April 2005 – March 2008

Border Foods Inc., Golden Valley, MN

Restaurant General Manager/Area Auditor

Successfully built a new team in an opportunistic multi-brand operation.

Improved operational standards with a 92% corporate standard score.

Achieved a 95% Mystery Shopper Average.

4% increase in controllable profit over prior yea r.

P romoted to district auditor reporting for seven stores.

September 2003 – March, 2005

Krispy Kreme, Rochester, MN

General Manager/New Unit Openings

Successfully opened new units in St. Paul, Apple Valley, and Rochester, MN.

98% secret shopper scores.

Maintained expense below budget with accurate planning, waste control, purchasing, and cost

effective operating procedures

EDUCATION

UNIVERSITY OF PHOENIX, Minneapolis, MN

Emphasis: Human Resources/Operations

BS, Business Administration, March, 2009.

S KILLS, LEADERS HIP, COMMUNITY INVOLVEMENT, AND CERTIFICATIONS

Intermediate Microsoft Office Suite and HRIS System Management.

Human Resource Metric Reporting/Planning.

1991 Edison High School Senior Class President/Reunion Chair.

Volunteer Youth Football Coach, NE Minneapolis, MN

Serve-Safe Certified, Minnesota Professional Certified Food Manager

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