Property & Customer Service Manager

Nancy B. Kirk

954-***-****, ***@****.***

Objective: to blend with a progressive hospitality, catering, or management

group where-by I may introduce my dynamics for the embellishment of

revenues and stream-lining of costs based upon my leadership skills

embracing the training & supervision of personnel, customer services,

management of accounts with an application of aggressive marketing for the

expansion of sales revenues and net income.

Background Summary: owned/operated small retail & service businesses

moving into certified training/education/management embracing the health

& fitness industry at Miami Beach Resort & the Bahamas; in 2000 I joined

the expanding & "hot" self storage industry; became the regional trainer/

assistant Area Manager & Property Manager achieving maximum potentials

for occupancy, revenue goals- rental & retail, customer service & audit

specific & legal objectives, and property maintenance while carrying out

the induction, orientation & training of new personnel relative to

software, systems & procedures at locations offering up to 1500 rental

units on up to 12 acres. Since 2013 I designed, developed, produce,

market and retail my own extensive brand of body & hair care products

while managing my health-food driven catering business servicing groups

in both private & corporate settings.

Languages: English, French, Creole, some Spanish.

Experience / history:

5/2014 - present: Nancy's Healthy Catering: providing healthy, natural

based menus to those who care about their lives and well-being.

1/2013 - present: Bisous Creations: developed, marketed, retailed a line

of body & hair products formulated with natural ingredients, available on

order, please see Face book.

3/03- 4/2012, Property Manager & Area Trainer-Stor-All Management Ltd.

-Property Manager-Team Leader: at a number of sites located in Davie &

Weston: I achieved the company's Diamond Award level for my professional

performance exceeding revenue goals, customer service, marketing & retail

sales; including my adherence and enforcement of the many legal

regulations, accounting & quality focused procedures involving cleanliness

& maintenance. Trained new-hires for the region, assisted corporate with

policy formation and numerous projects including new software launches;

reported to the Area Manager and Corporate Office. Properties varied in

size & capacity: up to 630 rental units, situated on 60K sq. ft. of A/C

buildings located upon (up to) 6 acres of land with extensive planting &

gardens.

Continued: 2.

#2.

Nancy B. Kirk

954-***-****,

***@****.***

9/00 - 3/03, Property Manager & District Trainer -Public Storage

Properties.

Two sites: Coconut Creek & Coral Springs. I progressed from novice to

senior manager & regional trainer; received Chairman's mention for

achievements with revenue protection. Constantly lead the field for

occupancy & revenues: Penske & local truck rentals, retail sales, plus

audit compliance; and care/ maintenance of the property: reported to

District Mgr & Regional V.P.; sites ranged from 430 to 1500 rental units,

occupaying up to 14 buildings situated upon 12 acres of developed &

landscaped settings.

1/99 - 10/99, Health & Fitness Trainer, Assistant to Owner's Representative

Out Island Investments, Half Moon Cay, Bahamas:-contractor to Holland

America.

Isolated location, provided island staff with fitness training & a health-

focused menu.

2/97 - 12/98, Aerobics Instructor-Personal Trainer, sales.

-Sheraton BAL Harbor Resort, Miami Beach:

9/93-3/94, Instructor of Aerobics & Personal Fitness Trainer

-KAL Fitness Center, Vernon, British Columbia, Canada

7/91-7/93, Owner-Fitness & Health Club, Musseau, Haiti

-developed/marketed/employed instructors at my own fitness

clinic.

Prior: Beautician/Cosmetologist-New York (Long Island) & Petion-Ville,

Haiti,

operated own salon, clothing & beach apparel retail store in

Port-au-Prince,

Education:

- Licensed: State of New York, Beauty & Cosmetology,

-College Max Penette, Petion-Ville, (2 year degree, Philo &

Rhetorique),

- Diploma/certification achieved-Hotel & Restaurant College - Port-au-

Prince.

***

Contact this candidate