Customer Service High School
Resume:
Trevor Gilmore
Brooklyn, NY *1208
*************@*****.***
Summary of Qualifications:
● Over 10 Years Experience Clerical/Administrative Support
● Proficient in Microsoft Office (Word, Excel, Power Point and Outlook)
● Excellent Communication and Interpersonal Skills
● Strong Customer Service Skills
● Ability to follow Oral and Written instructions
● Ability to be Self Sufficient, a Team Player and Multitask
Employment Experience:
Clerical/Administrative Support
● Answered telephone calls, direct, take and relay messages
● Updated and maintained office files and records
● Researched, assembled, analyzed, and prepared data filed in various tracking system
● Prepared and processed billing receipts and data into computerized systems
● Identified and resolved customer complaints and issues
● Interacted with all levels of staff
● Scheduled appointments and meetings
● Used various mailing systems (Fedex, DHL, UPS and USPS)
● Filing duties (Alphabetical and Numeric)
● Emailed, faxed,printed and scanned various documents
● Trained temporary personnel
● Proofread various documents
● Completed assignment prior to deadlines
Retail/Sales
● Greeted customers
● Identified customer needs and provided relative information
● Stood for lengthy periods of time
● Loaded and unloaded delivery trucks
● Maintained accurate inventory of received, stored, broken and distributed merchandise
● Kept storage and display areas clean and organized
● Lifted up to 70 pounds
Employment Sites:
Bare Hill CF, Malone, NY 08/2009 – 11/2014
Essex Personnel Administration, New York, NY 07/2006 – 01/2008
Superior Light + Fan 11/2006 - 05/2007
Thomas Publishing, New York, NY 07/1998 – 05/2005
Education:
NYS Office of Alcoholism & Substance Abuse Services
Received Certification of Completion 2010
Thomas Jefferson High School, HS Diploma, Brooklyn, NY 1996
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