Customer Service Representative

Karthi keyan .R No:**, *st cross

Tagore Nagar, Lawspet,

Puducherry - 605 008

Ph: 909**-*****, 962**-*****

E-mail:

********.*******@*****.***

Obtain a position as customer service representative, where my customer

relations experience can be fully utilized to improve customer satisfaction

and promote the company's brand name.

> 3+ years of work experience in E-Publishing Industry

> 8 Months of work experience in BPO (Voice Process)

> Strong Knowledge in HTML, XHTML, CSS

> Communication, Interpersonal skills and highly motivated

Diploma (Passed 2010)

Course : Instrumentation and Controlling Engineering

Board : State Board

College : Mothilal Nehru Govt. Polytechnic College

Percentage : 63%

ITI (Passed 2006)

Course : Electrical Technician

Board : Tamil Nadu

College : Mahalakshmi Training Institute and Catering

Percentage : 89%

Secondary School (Passed: 2003-2004)

School : Seventh-day Adventist, Gandhi Nagar,

Pondicherry

Percentage : 60%

> Worked as Customer Service Executive in Voice Process at Sparch

India Pvt ltd, Pondicherry, for 8 Months (From 2010 to 2011).

> Worked as Junior-Executive at SPi Technologies @ Pondicherry

from May 2011 to Aug 2014.

Operating Systems : MS DOS, Windows

Web Designing : HTML, CSS, XHTML

Office Tools : Microsoft Office

Name : ePUB

Tools Used : SPICON, Ultra Edit, Notepad ++, Ms-Excel

Highlight : Adobe Digital Edition, Kindle previewer

Contribution : Technical Analysis, Tool Testing, Team

Leading.

Description : Preparing input files for the particular

display device used by

the reader of the ePUB-formatted book. The format is

meant to function as a single format that publishers

and conversion houses can use in-house.

Name : LWW

Tools Used : SPICON, Ultra Edit, Notepad ++, Ms-Excel

Highlight : Product by Lippincott Williams group

Contribution : Technical Analysis, Tool Testing, Production

management,

Team Leading.

Description : Preparing input files for citation, author,

and references, for

LWW Bibliographic Databases (BD).

> PGDCA (Post Graduate in Diploma Computer Applications)

> Typewriting Lower (English)

> DCA (Diploma in Computer Applications)

Operating System : Windows

Platform : Windows 2000, Windows XP, Windows 2007

> Comprehensive problem solving abilities

> Ability to deal with people diplomatically

> Willingness to learn team facilitator hard worker.

> Ability to handle stress.

> Understands new concepts easily - Quick learner.

Name : Karthikeyan .R

Date of Birth : 12-Aug-1988

Gender : Male

Father's Name : Mr. Ramamurthy S.

Mother's Name : Mrs. Jayalakshmi R.

Nationality : Indian

Language : Tamil, English, Hindi

Marital Status : Single

Date:

Place: Pondicherry

Karthikeyan. R

Carrier Objective

Personal Strength

Educational Qualification

Experience

Software Proficiency

Project Profile

Technical Qualification

Computer Knowledge

Personal Skills

Personal profile

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