Customer Service Representative
Resume:
Salihah Daniels
**** ******** **., **********, ** 45231
Home: 513-***-**** Cell: 513-***-****
•
**.*******@*****.***
March 04, 2015
Dear Hiring manager,
Your ad called out to me because the position, as described, is such a perfect match with my skills,
as you will see when you review my resume.
As my resume indicates, I possess more than 3 years of progressive experience in the customer
service field. My professional history includes positions such as Layaway associate at Kmart as well
as Customer service representative at Cornerstone Brands.
Most recently, my responsibilities as a customer service representative at cornerstone brands match
the qualifications you are seeking. As the customer service representative, my responsibilities included
making great customer connections, talking on the telephone, and collecting sensitive information. I've
trained and studied to pursue a new position. I have so much to offer to your company.
I look forward to an in person meeting so that we can explore how I can make a positive contribution
to your company. My enclosed resume outlines further details of my greatest accomplishments. If
you're interested in what you read, call me.
Have a lovely day.
Sincerely, Salihah Daniels
Salihah Daniels
1756 Grayrick dr
Cincinnati, oh 45231
Home: 513-***-****
Cell: 513-***-****
*************@*****.***
Core Strengths
Strong organizational skills Microsoft Power-point
Active listening skills Multi-task Management
Sharp problem solver Organizational Skills
Seasoned in conflict resolution Reading Comprehension
Energetic work attitude Telephone skills
Markdown/promotional procedures Time management
Store maintenance ability Client relations
Customer service expert Typing 42 wpm
Adaptive team player Writing
Creative problem solving Large cash/check deposits expert
email Large cash/check deposits expert
Microsoft word
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and
orders.
Training New employees
Supervising new employees
Work Experience
January 2013 to Kmart
December 2014 Blue ash, oh
Layaway Associate
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other Layaway Associates when needed.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer
service.
Managed cash stock and inventory balances accurately.
Organized the store by returning all merchandise to its proper place.
Processed merchandise returns and exchanges.
July 2014 to Current Cornerstone Brands
West Chester, Oh
Customer Service Representative
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer
service.
Increased store sales by upselling merchandise.
Regularly sought opportunities to up sell and add on additional merchandise.
Communicated all merchandise needs or issues to appropriate supervisors.
Processed merchandise returns and exchanges.
Educational Background
2016 University Of Cincinnati
Blue Ash, OH
Psychology
currently enrolled
Continuing education in psychology and law school
Coursework in public speaking, childhood development, and multiple science and math
c lasses
Contact this candidate