Customer Service Management

MARCELLA

M ARCELLA GLENN

**** ******** **., ************, ** 19119-2161

215-***-**** ******.******@*****.***

WR I T E R / ED I T O R /B U S I N E S S AD M I N I S T R A T O R

Great Communicator ~ Client Friendly ~ Excellent Listener ~ Tech-Savvy ~ Diversity-Minded ~

Customer-Oriented ~ Professional Writer ~ Editor ~ Journalist ~ Writing Consultant ~ Personal Coach

Accomplished, writer, editor, and business administrator . W ell-versed in writing business reports, entertainment

reviews, campaign newsletters, and mail order campaigns. Capable of handling multiple business tasks

simultaneously, using sound business judgment in order to meet corporate objectives. Able to work extremely

well under pressurized situations. Well-known for using diplomatic decorum and "people skills" to

communicate with a diverse range of multinationals and US ethnic groups to enhance morale. Knowledge of

MS-Office, Outlook, Facebook, Twitter, Instagram, Linkedin,Youtube, and more. Wrote into existing novel

titled, "Grave Street House" published in September 2007. Possess superior verbal and non-verbal

communication skills. Accomplished supervisor. Known for maintaining a workplace free from discrimination

and harassment in conjunction with corporate policies and human resource guidelines.

COMMUNICATION SKILLS

Able to greet customers using professional attitude and assist with questions, problems, and complaints

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that may arise. Assigned and edited various editorial contributions for the team to establish a high degree

of quality to help increase readership, which in turn increased search engine results.

Excellent writer and editor able to communicate complex issues in lively, clear, and concise prose.

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Well-versed in using sound judgment, emotional stability, flexibility, and a willingness to accept and deal

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with complicated issues under extreme pressure and tight corporate demands.

Effectively communicated information both to and from staff and upper management.

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Wrote features, columns and other appropriate editorial as needed.

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ORGANIZATIONAL AND MANAGERIAL SKILLS

Reviewed files and records and answered official inquiries based on business administration know-how.

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Managed, supervised and maintained civility and appropriate behavior as a moderator for an internet

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community. Assured on-the-job safety for all individuals under my direct care and supervision.

Prepared, checked, and distributed documents and answered phone calls pertaining to incoming work

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requests. Kept a sanitary environment. Delivered verbal and non-verbal work requests utilizing top-notch

business methods acquired through various workplace situations.

Established, monitored, and made financial budgets when required.

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Ensured compliance with corporate policies using expert, state-of-the-art, organizational skills and

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time-management concepts.

Responsible for planning and executing daily editorial rollout, developing team of digital staffers and

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setting overall direction of business correspondence and administration.

Trained in working closely with HR, IT, Sales, Marketing, Administrative, Inventory, Logistics, and

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Executive departments.

Problem-solved situations quickly in order to provide better customer service representation.

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E DU C A T I O N

Temple University, Philadelphia, PA, Bachelor of Science in Business Administration 1980

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