Manager Engineer

DAMON J.MOBLEY

443-***-**** ********@*****.***

SUMMARY

• CUCM(CISCO Unified Call Manager)Network Engineer

• Day to day Tier 1-3 operation support

• Add and configure soft phones(mobile)and hard phones(desktop)

COMPUTER SKILLS

• Cisco Unified Communications Manager Support & Migration CUCM 8.0 Cisco Call Manager GUI (Geographic User Interface)&CLI(Command Line Interface)Octet Voice Mail & Cisco Unity Networking Integration Administration.

• Protocols: Rip v2, EIGRP,OSPF in Configuration SIP(Session Initiation Protocol)trunking with PSTN Gate Way Cluster TDM,CISCO IOS &CLI .

• Utilize VMWare(Virtual Machine) on Publisher server

Software

• Micro soft office

• CUCM(Cisco Unified Call Manger)V 7-9

• VMWare(Virtual Machine)

EXPERIENCE

June 2010-Present Tier 1-3 VoIP Engineer, Pro Technology Solutions

• Engaging in remote and on the field contracts for private clients and major corporations

• Solving Troubleshooting tickets

• Task managing day to day operations on CUCM(Cisco Unified Call Manager)and Cisco Unity Systems

• Configure and Add Device Pools

Specific Projects:

Hertz: Configuring Calling Search spaces

• Creating Common Phone Profiles

• Activating Services and Features on the hard(desktop) and soft(mobile)phones

Capital One Bank :Creating Soft key Templates

Configuring Partitions

• Configuring the cluster for the Gateway

Sprint: Configuring Hunt groups

• Configuring Call Parks

• Configuring Mobile Connect

Well Fargo: Configuring MVA(Mobile Voice Access)

• Creating Partitions

• Configuring Native Presence(Busy Lamb Field[BLF]Speed Dial)

EDUCATION

JUNE 2009-JUNE 2010 CCNA VOIP CUCM SKILLS CERTIFIED, TELOPOTIC IT INSITUTE CCNA VOOP PROGRAM TACOMA PK MD

A.A COMMUNICATIONS, BOROUGH OF MANHATTAN COMMUNITY COLLAGE NEW YORK N.Y

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