Customer Service
Resume:
JOB OBJECTIVE
To seek a position in a company where I can utilize my skills and
capabilities gained from my educational and professional experience. To
work as a team member in an environment that provides opportunities for
both career and personal growth and contributes for the progress of the
company.
KNOWLEDGEABLE IN THE FOLLOWING COMPUTER SKILLS
Computer Networking
Microsoft Office Applications
WORK EXPERIENCE
January 16, 2013-April 24, 2013
Quimson Residence
15 Bagobo St. La Vista Subdivision
Quezon City
Data Entry
Duties and Responsibilities
Filling of documents, expenses, receipts and company letters.
Encoding documents into the computer.
Translating company hardcopies of documents into a printable softcopy
files.
August 15, 2011-Present
Fully Booked (Sokkin, Inc)
GF Regis Center, Loyola Heights,
Loyola Heights, Katipunan Ave.
Quezon City
Book Specialist/Customer Service Associate
Job Purpose: Meeting customer requirements within the store premises and
providing accurate and up-to-date information on the Organization's
products and services; Ensures that all books and merchandise in their
respective sections are arranged and displayed in order to facilitate
customer selection.
Principal Responsibilities
Attends to customer needs such as book inquiries, title location, and book
content, and recommends the appropriate books and merchandise.
Arranges and displays books and merchandise in the respective sections.
Recommends new titles and re-orders existing titles based on inventory,
sales movement, and customer needs, interests and requests.
Participates in shipment-receiving procedures by checking the accuracy of
shipment contents, placing the proper price tags, and by performing other
related tasks.
Acts as a reliever for counter duties (i.e. baggage, customer service) and
assists in the implementation of marketing activities within store
premises.
Assisting and attending walk in, phone call and email inquiries.
Managing book reservations of customers.
Checking and confirming book availability from different Fullybooked
branches and even with different publisher locally and internationally.
deal directly with customers either by telephone, electronically or face to
face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service
inquiries
process orders, forms, applications and requests
organize workflow to meet customer timeframes
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
maintain customer databases
provide feedback on the efficiency of the customer service process
EDUCATIONAL BACKGROUND
Diploma in Information Technology (1Yr)
AMA Computer College
Cubao Quezon City Philippines
June 2010 - May 31, 2011
Graduate
St. Augustine's Academy of Patnongon Inc.
Poblacion Patnongon Antique
Philippines
2008-2009
Student
Col. Ruperto Abellon Sr. Memorial School
Poblacion Patnongon Antique
Philippines
2004-2005
Student
PERSONAL INFORMATION
Date of Birth : Feb. 22, 1992
Age : 23
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic
Language :
Filipino / English
CHARACTER REFERENCES
Phillip J. Bernas
Danya Marice Jacomille
Store-In-Charge
Researcher
Fully Booked(Sokkin Inc)
BDO Alba Romeo & Co.
Regis Center, Loyola Heights
Makati City
Quezon City
Mobile No. : +639*********
Mobile No.: +639*********
Margot Jobelle B. Animos
Jet Leonard Enriquez
Customer Service Associate
Store-in-Charge
Fully Booked (Sokkin, Inc.)
Fully Booked Megamall (Sketchbook Inc)
Loyola Heights, Katipunan
4F SM Megamall Mandaluyong City
Quezon City
Office No. : 631-8265
Mobile No.: +639*********
Roselle Camaro
Operation Staff
Araneta Coliseum
Cubao, Quezon City
Mobile No.: +639*********
I certify that the above information is true and correct based on my
abilities and authentic records.
Joanne S.
Viesca
JOANNE S. VIESCA
Unit 2Z, 160 B Gonzales St., Varsity Hills, Loyola Heights, Katipunan
Quezon City Philippines 1108
email: **************@*****.***
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