Customer Service Management

Jared Hodge

214-***-**** **********@*****.***

Summary

Accomplished SharePoint Administrator and Operations Analyst with 5 years of direct

work experience maintaining, migrating, and troubleshooting Microsoft Office

SharePoint Server installations for multiple organizations in the mortgage industry.

Additional duties include the creation and maintenance of automated reporting and

dashboards as well as partnering with leadership to create strategic plans to further

streamline business processes.

Technical Skills

Microsoft Office (Access, Excel, Word, InfoPath)

Windows PowerShell and Automated Tasks

Java, C++, Node, SQL, VBA, HTML, XML

SharePoint Server and Designer 2007, 2010, 2013

Professional experience

Lead Operations Representative

Bank of America, Plano, TX

April 2009 - June 2014

Designed, developed, managed, and migrated SharePoint sites for essential functions,

which included subordinations, wires, and process support.

Provided daily user support to sites and users, including permission management,

troubleshooting, and staff training.

Developed coded and non-coded SharePoint solutions using SharePoint Designer and

InfoPath.

Implemented workflows to automate repetitive tasks and initiate communication between

support teams and customers, increasing efficiency and clarity throughout the

process.

Designed and presented plans to migrate dozens of sites from SharePoint 2007 to 2010

using out-of-the box solutions to improve site efficiency while maintaining daily

functionality.

Developed, executed, and documented multiple database-driven reports on a daily,

weekly, and monthly basis using SQL, Windows PowerShell, and SharePoint dashboard

concepts for regular distribution to management.

Initiated, coordinated, and updated action plans with leadership to garner wants and

needs to improve efficiency and utility across the organization.

Bank Teller

Chase Bank, Murphy, TX

April 2007 - March 2009

Maintain appropriate cash limits, cash checks, establish deposits, and issue

cashier's checks, cash orders, traveler's checks, money advances, and funds transfers

Cash and check deposits, process loan expenses and open new accounts

Perform cash management, customer service, balance cash drawer and petty cash

management

Keep a record of excess or less cash at the end of shift

Education

B.S. in Finance

University of Texas at Dallas

May 2009

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