Sales Customer Service

MANDEEP SINGH

**** **** **** ** 469-***-****

San Marcos, CA 92078 Email: **********@*****.***

PROFILE

Over twelve years of senior management experience in the hospitality

industry with responsibility for up to 160 hotels, 400 million in revenue

and accountability for business development and operations management,

combined with a track record of highly impressive results.

COMPETENCIES

. Strategic Planning

. Sales/Marketing

. Operations Management .

Customer Excellence

. Project Management

. Branding/Messaging

. Major Remodeling

. Business Turn-a-Round

. Financial Management .

Staff Coaching & Development

WORK EXPERIENCE

EXTENDED STAY HOTELS 12/11 - Present

SENIOR VICE PRESIDENT OF OPERATIONS, California, Arizona, Colorado, Oregon,

Washington & Alaska

. Managing a portfolio of 160 hotels with revenues exceeding $400

million and a team of 7 Regional Director of Operations, VP of sales

and Sr. Revenue managers.

. Work in collaboration with direct reports to develop strategic plans

with a focus on revenue growth, cost efficiencies, streamlining of

operations, process improvements, and lean operation.

. Development, rollout and implementation major corporate initiatives

including the (Lean) operation rollout

. Planned & managed the renovation of over 80 hotels in 6 states and

development & implementation of passionately practical sales plan post

renovation.

. Achieved all KPI,s leading the company in NPS and aggressively

managing performance improvement plan's

REGIONAL DIRECTOR OF OPERATIONS, Connecticut, New York, New Jersey &

9/09 - 12/11

Rhode Island

. Direct a 21 hotel operation with $50 million in annual revenues, and a

team of eight Area Operations Managers, four General Managers, and

four Regional Sales Directors.

. Oversee key operational functions including sales, marketing, finance,

human resources, technology, operations, and customer service.

. Consistently grew annual revenues, while overseeing the remodeling of

twelve hotels.

. Achieved top performance ranking in all company standards, including

operational performance and guest satisfaction, along with a positive

REVPAR, high occupancy index and strong EBITDA.

REGIONAL DIRECTOR OF OPERATIONS, Indiana & Ohio Markets 09/04 - 9/09

. Managed a portfolio of fifteen hotels with $18 million in annual

revenues.

. Established goals and performance metrics to encourage team ownership

and accountability for results.

. Used ongoing data collection, analysis and trending to take a

proactive versus reactive response to problems and opportunities.

. Effectively implemented team training, coaching and mentoring as part

of a broader succession planning strategy.

. Streamlined and re-engineered processes, improved automation and

improved internal controls.

. Achieved revenue/positive EBITDA growth and guest satisfaction

ratings.

. Recipient of the 2006 "Best Sales and Operations Team Award" and

achieved one of the highest occupancy indexes in the company.

MANDEEP SINGH Page 2

Resum (Continued)

WORK EXPERIENCE: (Continued)

DISTRICT MANAGER, Dallas, Lubbock & Amarillo, TX 4/02 - 9/04

. Oversaw operations for five hotels with a team of five General

Managers and five Assistant General Managers, with complete

accountability for P&L.

GENERAL MANAGER, Kansas City, MO 7/01 - 4/02

. Managed a 134 room hotel with responsibility for sales, revenue

growth, cost reductions, staffing, human resources, technology, and

operations.

. Produced GOP growth year-over-year.

COMFORT INN-CHOICE HOTELS, Kansas City, MO 2/00 - 6/01

PRESIDENT/CO-OWNER

. Managed and converted a 170 unit Howard Johnson's Hotel to a

Comfort Inn franchise.

. Ran all facets of the operation.

. Focused efforts on customer surveys, focus groups and

competitor analysis as a baseline for continuous improvement and

revenue growth.

BULK PETROLEUM CORPORATION 1997 - 2000

DISTRICT MANAGER, Iowa & Missouri

. Oversaw operations of ten convenience stores/gas stations in

Iowa and Missouri.

. Managed 50 to 60 employees and ten Store Managers.

. Monitored inventory, fuel sales and prices, obtaining permits

and licenses for new development properties.

EDUCATION

SWISS SCHOOL OF TOURISM & HOSPITALITY, Chur, Switzerland

Hotel Management Operations Diploma

S.G.G.S. COLLEGE, Chandigarh, India

Bachelor of Arts

LANGUAGE SKILLS

English, German, Hindi, Punjabi, and Urdu

References available upon request

Contact this candidate