Customer Service Sales

Job Position

Qualifications Profile

Results-driven and dynamic professional with more than 13 years of

experience in various fields, including sales and marketing, business

development and customer relations. Capable of contributing to productivity

and quality improvements as well as company growth and profitability. Known

for identifying and resolving problems through the utilization of available

resources. Adept at building rapport with individuals of diverse

backgrounds, with the ability to function under high-pressure and fast-

paced environments. Equipped with strong communication, interpersonal, and

leadership skills. Proficient with Microsoft applications such as Word,

Excel, PowerPoint, Access, Outlook, and Publisher; as well as Lotus Notes,

Sales Force, Outcomes, and Internet research.

Areas of Expertise

Project Management Program Development Human Resource Functions

Account Management

Performance Development Regulatory Compliance Strategic Planning and

Implementation Staff Supervision

Professional Experience

Not-for-Profit Event Planning - New York, NY

Event Planning Aug 2011-Current

Planned and managed special events for not-for-profits organizations and

private clients including all logistics.

Notable Accomplishments:

< Oversaw planning and logistics for church auction and holiday dinners

for 250+ attendees.

< Planed and organized annuals players banquets for The Harlem Jets

youth football league with 200+ attendees for three years; with a

budget of $15K

< Raised $45K for the 2011-2012 season as Fundraising Coordinator; held

raffles, bowling events, pool parties and other activities.

< Planned and organized wedding for individual clients ranging for 70-

200 guests and budgets ranging from $20k to $80K.

DeVry College of New York - New York, NY

Graduate Admissions Advisor, Keller Graduate School of Management Jun

2011-Aug 2013

Establish rapport with prospective students from domestic, international,

and corporate organizations. Provide assistance during recruitment fairs,

events, and presentations at schools, colleges, and organizations. Attend

to inquiries from prospective students and process the enrollment of

students. Oversee the collection of necessary information from students,

and administer pre-screening and pre-qualification for potential students.

Notable Accomplishments:

< Took part in processing the enrollment of 15-20 new prospective

students every 8 weeks.

< Ensured consistent delivery of superior customer service to

prospective and enrolled students while maintaining compliance with

University mission.

Sustainable South Bronx Best Academy - Bronx, NY

Human Resources and Marketing Associate Nov 2010-Jun 2011

Led the promotion of programs for participant placement by stabilizing

personal contacts with diverse business and industry representatives as

well as job placement and training agencies. Coordinated with employers for

the employment of participants and directly reported the results to the

director. Formulated and presented forms and reports regarding the detail

of placement activities; effectively monitored participant activity and

progress. Ensured accurate record of current trends with focus on labor

market information through research in web sites. Collaborated with

potential employers in allocating jobs for participants that completed the

training programs.

Notable Accomplishments:

< Facilitated workshops for participants on a monthly basis with

emphasis in communication, customer service, job readiness, and

customer service aspects.

< Accomplished prompt maintenance of different databases which included

Salesforce; authored comprehensive weekly reports pertaining to all

facets of employment progress.

< Proactively attended to different job fairs, networking events, and

community outreach and social events.

< Actively participated in coordinating benefits and employment support

services from programs with employers.

American Cancer Society - Bronx, NY

Manager, Special Events (Freelance) Jun 2010-Nov 2010

Directed the overall recruitment, hiring, and training procedures for

volunteer teams; and managed the implementation of special event plans and

protocols. Actively participated in managing event logistics and planning

for various large-scale community events. Administered effectual

supervision for product sales and collateral distribution in preparing for

events. Monitored data gathering for each income activity which included

income and expense information as well as donor and volunteer records.

Notable Accomplishments:

< Contributed in establishing sponsorship leads and underwriting

opportunities to boost income potential for events.

< Took part in directing the successful community fundraising and other

income events throughout the assigned region.

Saks Fifth Avenue - Atlanta, GA

Business Manager Jan 2008-Jun 2010

Effectively executed overall marketing and promotional initiatives in

relation to brand image. Monitored the utilization of date-driven insights

to identify marketing and sales strategies according to the Atlanta market.

Served as primary contact for clients, corporate buying office, Sales Team,

and other business affiliates. Tracked the status of inventory levels and

took part in completing merchandise transfers and purchases. Conducted

essential training for employees with regard to current market trends, new

product offerings, and line extensions.

Notable Accomplishments:

< Ensured proper maintenance of strategic customer database in order to

obtain account growth.

< Presided over the preparation of weekly reports focusing on account

performance against sales plan, which resulted to the increase in

account sales plan by 150% within six months.

< Initiated the assessment of merchandise performance by adjusting

merchandise presentation in order to meet sales goals as well as to

move the product out faster.

Sales Consultant May 2007-Jan 2008

Pioneered the augmentation of personal sales through appointment selling to

acquire customer loyalty as well as to increase repeat and referral

business. Implemented analysis for every category and industry in order to

establish new market penetration opportunities.

Notable Accomplishments:

< Significantly increased customer base and boosted profitability

through strategic sales efforts.

< Played a key role in surpassing sales goal by 59% in a span of six

months which amounted to $567K in sales; and successfully attained

department sales goal increase of $460 in sales on an hourly basis.

< Obtained 30% revenue growth for premium brands through the successful

brand positioning and segmentation.

< Managed the demographic and market research to target clients; and

regulated product mix for special events leading to 24.3% sales

increase.

Nordstrom - Corte Madera, CA

Department Manager Assistant Selling Manager Oct 1999-May 2007

Assumed full responsibility for managing weekly schedule and merchandise

selling area; composed weekly sales reports; and supervised team while

training employees regarding selling strategies. Worked closely with human

resources manager with regard to the hiring process as well as the

implementation of training for all sales staff.

Notable Accomplishments:

< Delivered necessary assistance to the management and customers while

consistently increasing company profit.

< Oversaw all phases of product knowledge techniques which yielded

annual sales increase by 35%.

< Earned recognition as a top corporate new account opener in the

company in 2003 by establishing 220 new accounts within the year.

< Accomplished $800K in annual sales which totaled to $6.45M in a span

of seven years.

< Received the 2004 Top National Seller award in recognition for

marketing TBD women's clothing departments.

< Secured the top 10% seller position throughout the nation for TBD and

BP women's clothing.

Education

Bachelor's Degree in Political Science May 2007 - Clark Atlanta

University, Atlanta, GA

Associate's Degree in Liberal Arts, Social Science, and African-American

Studies, Dean's List May 2005

Laney College, Oakland, CA

Activities

Boys and Girls Club of America

Relay for Life Breast Cancer Awareness

Hosea Feed the Hungry Homeless

MARIE P. JOHNS

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