Customer Service Engineering

SYED KHAWAR MUNIR

***** ***** ****** ****, ***** Land, TX 77498, USA • ****.*.*****@*****.*** • 713-***-****

PROFESSIONAL PROFILE

Seeking a role in a dynamic environment that fully utilizes my talent, experience, and skills in strategic

planning, quality control, logistics, business development, and procurement and purchasing.

WORK EXPERIENCE

ROMTEX ENTERPRISES, INC. – Sugar Land, Texas May 2014 – Present

Quality & Materials Control

• Procured materials for use, ensuring prompt availability for manufacturing

• Confirmed the chemical compositions and physical properties of materials, and verified Material

Certificates and Material Test Reports

• Interpreted Mechanical Drawings and Blue Prints of all parts utilized in manufacturing

• Evaluated the initial articles in the manufacturing process to determine fitness for continuation

• Performed the final inspection of all finished parts and assemblies, and prepared Non-Conformance

Reports and Certificates of Conformance, ensuring they met the customer’s needs and quality standards

• Performed internal quality audits, verifying all documentation involved

OIL WELL SURVEY INSTRUMENT COMPANY – Houston, Texas Oct 2011 – May 2014

Procurement & Quality Control – Senior Buyer & Inspector

• Procured, analyzed, and negotiated quotations of materials for purchase, leading to an average annual

savings of 20% for the company

• Conducted bid specifications, preparing proposals, and identified, evaluated, and screened vendors

• Coordinated budget for purchasing, procurement, and materials managed, and tracked their actual

variances, ensuring that all internal and customer deadlines were met

• Utilized the Shoptech Software E2 Shop System to efficiently raise, manage, and allocate materials,

including receiving requests for materials, placing purchase orders, controlling inventory, and securing on-

schedule fulfillment

• Worked very closely with vendors, seeking them out, coordinating and following up on purchase orders,

and building and developing mutually beneficial long-term relationships for the company

• Confirmed the chemical compositions and physical properties of materials, and verified Material

Certificates and Material Test Reports

• Interpreted Mechanical Drawings and Blue Prints of all parts utilized in manufacturing

• Evaluated the initial articles in the manufacturing process to determine fitness for continuation

• Performed the final inspection of all finished parts and assemblies, and prepared Non-Conformance

Reports and Certificates of Conformance, ensuring they met the customer’s needs and quality standards

SHIRAZI INTERNATIONAL CORPORATION – Houston, Texas Nov 2000 – Sept 2011

Vice President

• Established and operated various retail businesses:

o 2 Gasoline Station Franchises (Texaco & Mobil) and a Fast Food Franchise (Murphy’s Deli)

• Doubled the revenues of the gas stations within one year of taking over, with each achieving

approximately $2 Million in annual sales

• Developed a Franchise Restaurant into a successful venture, achieving profitability within one year

• Provided exceptional customer service, effectively increasing sales via repeat business and new business

through referrals from established customers, and by implementing loss prevention procedures

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• Implemented new solutions while working with the vendors to optimize inventory-related working capital

• Effectively recruited, trained, and managed all employees, with very minimal turnover

• Monitored basic accounting operations, including payroll, monthly P&L statements, W2, W3, FUTA,

and quarterly tax returns (Form 940 & 941) for each employee

DATAMINI SYSTEMS – Houston, Texas Apr 1998 – Sept 2000

Service Manager

• Supervised the assembly of customized Personal Computers (PCs) and Servers, including the installation

of all required software and hardware applications

• Maintained a dynamic work environment, adjusting to changing trends and customer needs, and

implemented an efficient customer issues resolution program

• Managed all PC Technicians responsible for ongoing maintenance of desktops and laptops

• Analyzed technical problems and system diagnostics, providing timely solutions

• Scheduled assignments for all PC Technicians, and verified and approved their completed work

ROOMIE INTERNATIONAL CORPORATION – Houston, Texas Feb 1991 – Mar 1998

President & Export Manager

• Founded & established an exports-based business from scratch, supplying raw materials, parts, and

equipment to a worldwide energy industry customer base

• Maintained consistent, prompt, and excellent service to customers

• Negotiated supply contracts and delivered goods in complete compliance with all terms and conditions

• Interacted closely with numerous vendors and manufacturers, negotiating purchases and timely delivery

in order to fulfil my supply contracts, including the procurement and purchasing of raw materials, parts,

finished goods, pipes, valves, fittings, and flanges, HVAC parts, etc.

NATIONAL FLAME & FORGE – Houston, Texas Jan 1990 – Jan 1991

Quality Control Inspector

• Inspected incoming material, work in process, and completed assemblies, verifying conformance with

drawings, job plan, engineering specifications, and purchase orders

• Inspected vendors' Certificates of Conformance, ensuring material certification, as well as reports for

chemical composition and physical properties of materials

• Logged all inspection tasks and maintained active record files

MEKANIX PRIVATE LIMITED – Gujranwala, Pakistan Jan 1979 – Jun 1989

Director & Mechanical Engineer

• Designed and manufactured parts, such as sprockets, gears, conveyer chains, trash plates, pumps,

scrappers, and couplings, etc., for various industries, including sugar mills, cement factories, as well

as chemical industries

• Provided engineering support for workshop overhaul activities to make certain components were

refurbished correctly, and returned to service at the highest standards of safety and reliability

• Supported on-site activities to verify performance of machines, ensuring safety and reliability

• Responded to customers' queries and troubleshot problems on an ad-hoc basis

• Maintained engineering records to support design improvements which consistently led to exceeding

quality expectations

EDUCATION

University of Engineering & Technology – Lahore, Pakistan 1980

Bachelor of Science (B.Sc.) in Mechanical Engineering

University of the Punjab – Lahore, Pakistan 1975

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Bachelor of Science (B.Sc.) in Mathematics

Honors & Awards

President – Society of Mechanical Engineering at University of Engineering & Technology

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