Customer Service Sales
Resume:
Terri Levesque
**** ********* *** ******, ******* Columbia
Canada, V1B4E8
Email: **********@****.** Cell: 1-780-717-
SUMMARY
Motivated Assistant Manager with 22 years
of Customer Service experience. I have 5
years of Office experience in which my
responsibilities went from managing cash
office to being responsible for file
maintenance, answering emails and
scheduling. I have 2 years of Merchandise
experience where my responsibilities
ranged from managing the Warehouse to
ensuring all merchandise is transferred to
the floor in a timely manner and all signage
is accurate.
OBJECTIVES
I am looking to make a career change and
would like to transfer my skills to the
banking/finance industry. Working for a
company that would take into consideration
my skills already obtained and offer growth
opportunities is definatly of interest to me.
EDUCATION
Kelly Road Secondary
School Prince George BC
(Graduated in
June 1991)
High School Graduate
EXPERIENCE
TXJ Canada(Winners)
Edmonton AB (March 2008-September
2013)
Assistant
Manager/Operations
Provided daily support to the front line Cashiers
with Customer Service
and Customer
Concerns.
Managed all interviewing, hiring, orientation and
scheduling of new and
current employees as
well as building
associate relations.
Responsible for management of cash office
management,
investigating
discrepancies reporting
to Loss Prevention
Manager.
Email maintenance and any store maintenance
that might be required.
Lead loss prevention program in the store, held
monthly meetings,
administered weekly
quizzes and trained all
associates in damage
control.
Worked with Management team to increase sales
from 6.5 million to 9.6
million over 5 years.
Sterling Shoes Edmonton AB
(July 1998-February 2005)
Store Manager
Responsible for 6-10 employees, employee
evaluations, scheduling
and payroll
preparation.
Recruited and trained new and current employees.
Managed quarterly inventories.
Dealt with customer complaints and concerns as
well as developing
associate relations.
Initiated new merchandising strategies and
innovative store
front/window displays,
which increased
customer traffic.
Assisted buyers in distribution of merchandise
according to
demographics,
customer trend and
industry sales.
Consistently exceeded sales objectives by at least
25%.
Won highest increase in sales for Kingsway Garden
Mall in 2004.
The Body Shop Prince
George BC (1994 - 1997)
Sales Associate/Colourings
Specialist
Assisted in scheduling and training of all new
employees.
Handled floor sales and cash register sales,
assisted and advised
customers in selecting
purchases.
Responsible for product knowledge.
Utilized Plano Grams to merchandise store
resulting in increased
customer traffic and
increased sales in
store.
SKILLS
Seminars provided by Winners
- Leading Self
- Leading Others
- Drivers Seat
- Performance
Improvement Plan
- Positive
Associate Relations
- Labor
Legislation
- Management
by Objectives
Other skills obtained
would be: Conflict resolution, Strong organizational
skills, Creative problem
solver, Excellent communications skills, training
and development, Customer
Service, Energetic attitude, Courteous
Demeanour.
REFERENCES Available upon
request
Contact this candidate