Susan C. Francis

acoxgb@r.postjobfree.com

**** ********** ****

Richmond, VA 23238

( cell: 804-***-**** Retail Management / Outside Sales / Customer

Service

Energetic self-starter with a natural sales ability and an entrepreneurial

spirit. Motivated by challenge and financial success. Organized and detail-

oriented. Able to work well independently and as a team member. Will bring

a contagious enthusiasm and a positive attitude. Strengths include:

. Twenty years of successful sales experience. Proven sales

approach based on relationship building, follow-through, customer

service, and passion for the product.

. Strong customer relations skills. History of managing difficult

situations professionally and diplomatically. Trusted by clients

to follow through on all issues.

. Outgoing manner that makes people comfortable. Demonstrated

ability to communicate with people from diverse socioeconomic

backgrounds.

Experience

LISA JANE'S CONSIGNMENT AND FOOD SERVICE, Richmond, VA, 2012-Present

Customer Service Cafe Management

. Supervision of Cafe and Consignment Shop.

. Quickly built strong clientele with excellent customer

service skills and good service

. Completed voluntary customer service training to learn

ways to enhance customer satisfaction and improve

productivity

REAL ESTATE PROFESSIONALS, Richmond, VA, 2011-2012

Office Assistant

. Maintained and updated client list

. Addressed any client concerns or questions

. Responsible for writing reports on buying and selling on

properties

. Assisting agents on designing promotional materials

DRAKE OUTPERFORM OCEAN BREEZE CRUISE LINE, Plantation, FL. 2006-2011

Port Agent

. Overseeing and coordinating all activities for vessels

while in port

. Arranging all vessel arrivals and departures such as Check

in, Immigration responsibilities, Embarkation

BP STATION, Richmond, VA, 2000-2005

Cashier /Customer Service

. Promoted to manage daily operations of store

. Trained and supervised employees

GULFSTREAM PARK, Hallandale, FL, 1994-2000

Assistant Director to Customer Service

. Managed over 35 Park Employees

. Planning and organized tours

. Overview of all travel documents and visas

. Maintain all accommodations booked, guest service

complaints and settled all bills

Education

JR TUCKER HIGH SCHOOL,

Richmond, Va. 23229

Certification / Training

CERTIFICATE IN QUALITY CONTROL

20 YEARS SALES EXPERIENCE

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