Customer Service Administrative Assistant

Donny Achilla

Jalan Apel No.* Binjai ***** Sumatera Utara ID

M: +62.821.2260.2060 E: ************@*****.***

CAREER OVERVIEW

An administrative and management professional with sixteen years experience

in the business consulting, project organizing and construction, media and

event management, non-profit organizations and general trading. My new

carrier could make of developing new business, motivating and ascending for

my personallly and profesionally with the team to consistently exceed

targets..

OBJECTIVE

Looking for a position as an Administrative Assistant in USA utilizing

skills in performing secretarial tasks and exceptional proficiency in

managing general office operations.

STRENGTHS

< Analytical and problem solving acumen

< Special talent for receiving and forwarding telephone calls

< Familiar with maintaining appointment calendar

< Able to comply information and prepare a wide variety of reports

< Track record of taking minutes of meeting

< First-hand experience in arranging conferences including venue, time

and participants

< Demonstrated ability to receive and review incoming correspondence

< Proficient in standard PC, Email and Internet operations

< Computer - MS Office suite including Word, Excel, PowerPoint,

Publisher and Photoshop

< Typing speed - 61 wpm

< Excellent interpersonal and communication skills

< High attention to detail with a high level of accuracy

< Effective organizational skills

< Excellent time and stress management skills

< Exceptional reporting acumen

< Proven ability to take initiative and stay customer focused at all

times

< Profound ability to meet new challenges with enthusiasm

< Able to take and follow directions

ACHIEVEMENT

< 1993; 1st Winner of CPR and First Aid Competition - Indonesian Red

Cross Region of Binjai

< 1996; 1st Winner of Song Writing Competition - CAG Radio/PT Cocacola

Amatil Indonesia

< 1996; 2st Winner of Song Writing Competition - AKSI Province Sumatera

Utara

< 1997; The Best Ten of Rock Recording Music Competition - Sumatera

Island

< 1999; 2st Winner of Folk Music Festival - Voter Education Sumatera

Utara

PROFESSIONAL EXPERIENCE

CV SAHDONA BERJAYA; Jl Amal No.77B Medan, Sumatera Utara, ID

Administrator cum Account support Dec 01 st 2014 - Present

Research each department's need for support services and provide

custom based services accordingly;

Maintain record of filing procedures and inventories;

Manage special events calendar for all departments;

Maintain service contracts for office equipment;

Prepare requests for expenditures and order supplies as needed;

Manage correspondence;

Schedule and coordinate meetings and events;

Plan, develop, and controling the financial and accounting

functions in the company to provide financial information in a

comprehensive and timely to assist companies in the process of

decision-making that supports the achievement of financial

targets companies;

Supporting for multiple projects in administrative;

General clerical multitask arranging;

Generating reports and filing paperwork;

Directs activities concerned with purchasing contract or

services;

Scheduling and managing calendars;

Providing Office supplies and monitors quantities for

replenishment;

Legal document task to bank and government;

Arrangements and planning travel itineraries, airline

reservations, hotel

accommodations and rental car/bus;

Preparing and monitoring invoices and expense reports to

managing director;

Preparing and planning all of office needs and purchasing;

Reason for Hoping a new carrier opportunity outside country.

leaving

PT RAJA MAHSA; City of Binjai, Province Sumatera Utara, ID

Office Manager Peb 1 st 2012 - Nov 21 st 2014

General clerical multitask arranging;

Generating reports and filing paperwork;

Helping customer service, answering phone calls and reply some

feedback deals;

Sales supporting, coordinating and managing;

Make advises planning and production sale;

Directs activities concerned with purchasing contract or

services;

Scheduling and managing calendars;

Prepares, processing, test and progress bidding reports;

Reviewing bids from other contract firms;

Negotiates contract with customers;

Preparing and monitoring invoices and expense reports to

managing director;

Arrangements for a meeting, events, exhibitions, training and

seminary;

Arrangements and planning travel itineraries, airline

reservations, hotel accommodations and rental car/bus.

Logistics controlling, consultation and training staff and sales

person;

Providing logistics for meeting, events, presentation and

training;

Preparing and planning all of office needs and purchasing;

Reason for This owner company have some bad character, cheating us and

leaving salary not paid in almost 3-4 months/period.

RICEVILLE CAFE n RESTO; City of Medan, Province Sumatera Utara, ID

Chief Supervisor Jul 27th 2011 - Jan 27th 2012

Duties typically include interviewing, hiring, training,

scheduling and managing employees, as well as overseeing

inventory, including food and beverages, supplies and other

restaurant equipment;

Generally responsible for all of the business operations of a

dining establishment;

Responsible for resolving customer complaints regarding food

quality and service and making sure the business complies with

health and food safety regulations;

To hit all financial targets;

To lead the team on each shift and ensure the company service

standards are upheld;

Escort customers to their tables;

Explain how various menu items are prepared, describing

ingredients and cooking methods;

Present menus to customers and answer questions about dishes and

make Recommendations;

Remove dishes and glasses from tables or counters, and take them

to kitchen for cleaning;

Serve food and/or beverages to customers;

Prepare and serve specialty dishes at tables;

Check customers are enjoying their meals and take action to

correct any problems;

Work closely with other team members to ensure excellent service

is provided to all customers;

Take directions and guidance from managers;

Check customers identification in order to ensure that they meet

minimum age requirements for consumption of alcoholic beverages;

Prepare checks that itemize and total meal costs using the

Micros Point of Sales system;

Stock service areas with supplies such as coffee, food,

tableware, and linens.

Reason for End of contract

leaving

CV GREEN ART COLLECTION; City of Binjai, Province Sumatera Utara, ID

Account Administrative Aug 10th 2010 - Jul 20th 2011

Plan, develop, and controling the financial and accounting

functions in the company to provide financial information in a

comprehensive and timely to assist company in the process of

decision-making that supports the achievement of financial

targets;

Supporting for multiple projects in administrative;

General clerical multitask arranging;

Generating reports and filing paperwork;

Directs activities concerned with purchasing contract or

services;

Legal document task to bank and government;

Providing Office supplies and monitors quantities for

replenishment;

Preparing and monitoring invoices and expense reports to

managing director;

Preparing and planning all of office needs and purchasing.

Reason for Want to developing administrative carrier in different work

leaving area.

PT AXA FINANCIAL INDONESIA; City of Medan, Province Sumatera Utara, ID

Agency Manager Aug 07th 2010 - Jul 20th 2011

Managing and coordinating staff for sales and marketing;

Customers consultation; preparing and planning for the customers

financing;

Preparing intern finance circular correspondences;

Providing logistics for meeting, events, presentation and

training materials;

Managing and coordinating staff for event, exhibitions, meeting

and

conference;

Reason for Want to developing administrative carrier in different work

leaving area.

BADHRANAYA INSTITUTE; City of Binjai, Province Sumatera Utara, ID

Master Trainer/Healing Consultant Jul 2009 - present

Training: Esoteris Energy Healing, Meditation/Yoga, Self

Empowerment (Inner Power), Reiki, Kundalini, Seichim, Shamballa,

etc.

Healing: Meditation, Massage, Chi Power, Psychic Healing, etc.

Consulting: Hypnotherapy.

CV CANDHIKA SALSABHILA; City of Binjai, Province Sumatera Utara, ID

Project Coordinator Dec 2005 - Jul 2010

General clerical multitask arranging;

Generating reports and filing paperwork;

Procurement filling;

Inventory control, tax and administration assistant;

Issuing invoice, receipt for vendor and customers;

Prepares, processing, test and progress bidding reports;

Reviewing bids from other contract firms;

Negotiates contract with customers;

Preparing for breakdown statement for the project, preparing

intern finance

circular correspondences and preparing for the presentation

materials;

Managing and coordinating staff for event/exhibitions and MICE

organizing;

Reason for I am looking some opportunity in different role to developing an

leaving administrative competences.

PERPARI FOUNDATION; City of Binjai, Province Sumatera Utara, ID

Account/Administrator Jan 2000 - Nov 2004

Plan, develop, and controling the financial and accounting

functions in the company to provide financial information in a

comprehensive and timely to assist companies in the process of

decision-making that supports the achievement of financial

targets companies.

General clerical multitask arranging;

Generating reports and filing paperwork;

Supporting for multiple projects in administrative and account;

Legal document task to bank and government;

Preparing and monitoring invoices and expense reports to

managing director;

Preparing and planning all of office needs and purchasing;

Filling and updating data, payroll staff, meeting budget and

travel arrangements;

Site superintenden, procurement and tax administration;

Providing logistics for meeting, events, presentation and

training;

Counseling and civil empowering of refugees.

Reason for Strengthen project for refugees was end, so I develop my carrier

leaving in event and media management industry.

CITRA RAJAWALI ENTERTAINMENT; City of Medan, Province Sumatera Utara, ID

Administrator Sep 1998 - Jan 2000

Greeted customers and guided them appropriately;

Typed, copied and distributed mail and forms;

Entered data into online system;

Filed charts and other records;

Assisted with billing and reporting functions;

Scheduled deliveries and shipments with local carriers;

Document filling and updating data, controlling logistics

inventory;

General clerical multitask arranging;

Generating reports and filing paperwork;

Supporting for multiple projects in administrative and account;

Preparing and planning all of office needs and purchasing;

Tax and administrative assistant;

Issuing invoice and payment arrangement;

Scheduling for vendor and customers events;

Preparing internal finance circular correspondences;

Managing and coordinating staff for event/exhibitions and MICE

organizing.

Reason for I am looking a new carrier in comfortable work area.

leaving

Education 1994-2000; Degree, Science of Mass Communication

Universitas Islam Sumatera Utara, Medan ID

1997 - 1998; Diploma, Computer Operational

YP. Tricom, Jalan Iskandar Muda, Medan ID

1991 - 1994; Diploma High School

SMA Negeri 1 Binjai, Jalan WR Monginsidi No.5 Binjai ID

Certificati 2005; Usui Traditional Reiki Master

on Indonesian Reiki Master Association, Medan ID

2005; Kundalini Reiki Master

Indonesian Reiki Master Association, Medan ID

2009; Prana Shakti Dharana

Prana Shakti International Brotherhood, Jakarta ID

2009; Certified Hypnotist (CH) Yan Nurindra School of Hypnotism

Indonesian Board of Hypnotherapy, Jakarta ID

2009; Certified Hypnotherapist (CHt) Yan Nurindra School of

Hypnotism

Indonesian Board of Hypnotherapy, Jakarta ID

2012; Field Executive Housing and Building Work

Lembaga Pengembangan Jasa Konstruksi, Medan ID

2013; Business guidance on construction services

BPD Gapensi/DPD Gapeksindo/DPP Aspekindo, Medan ID

Membership 2005; Indonesian Reiki Master Association

2007; Kadin/Chamber of Commerce and Industry

2009; Prana Shakti International Brotherhood

2009; Indonesian Board of Hypnotherapy

2010; Trainers Club Indonesia

2012; Gapensi/Gabungan Pelaksana Konstruksi Nasional Indonesia

2014; LPKI/Independent Consumer Protection Agency

PERSONAL and COMPETENCES

Mother tongue(s) Bahasa Indonesia

Other language(s) English

Behavioural Personal Qualities Essential

competences Ability to establish co-operative working relations with

staffs and clients

A demonstrated reliable achiever, with a high level of

accuracy and attention to detail who is proactive in

finding solutions to problems.

Plan, Organise, Execute & Commit

Uses planning and organisation to get results.

Accountable for results.

A team player with the ability to use own initiative;

Able to manage and work in team; High level written and

oral communication skills; ability to learn new

information/skills easily and quickly.

Solutions Oriented

Develops effective and innovative salutations to solve

problems today and avoid them in the future.

Leadership and Communication

Provides and responds to clear direction.

Builds on trust and gains commitment when working with

others.

Generates Value

Generates value by driving revenue and managing costs.

Customer Oriented

Understands customer needs now and in the future, and

working to meet those needs; Includes internal and

external customers.

Entrepreneurial Spirit

Seeks new and innovative opportunities to develop and

grow the company.

Regulatory, Safety & Environment Compliance

Acts in a manner that is compliant with regulatory,

safety and environmental standards.

Work with Others

Actively contributes as a member of high performing

teams and work growing. Is honest and acts with

integrity. Treats fellow employees and customers with

respect and dignity.

Technical and Administration; Accurate Accounting; Finance and

competences Accounting Software; Details Oriented; Management

workplan; MICE Organizer, Event Planning; ability to

perform well under pressure, prioritise workloads,

monitor work processes, meet deadlines and initiate

follow-up action.

Computation and Advanced skills in the use of Microsoft Word, Excel,

competences Powerpoint, Outlook in last edition; Adobe Pagemaker and

Photoshop; Corel Draw; Internet, Email, and several

application with the ability to enter data accurately

and efficiently.

Artistic and Music; Theatre; Film

competences

Other skills and CPR; Energy and Spiritual Healing; Psychic Self Defense;

competences Ethereal Homepathy; Hypnotherapy; Hypnosport.

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