Customer Service Medical

**** **** ***** **. ******, TX ***** 469-***-**** **********@*****.***

A’Vim Lang Sr.

Career Objective

Experienced and formally trained in medical facility administrative operations. I would like to secure a position that utilizes my

customer service and operations management skills. I possess the professional attitude and people relation skills needed to

succeed as a reliable individual and team member.

Qualifications

Experienced in managing personnel.

An effective problem solver and analytical thinker.

Professional personality & great people relations skills.

Knowledgeable with all basic office software. (Word, Excel, Power point, etc.)

Experience

5/2011 - 1/2015

Parkland Health And Hospital System

Dallas, Texas

Clinical Inventory Specialist

• Responsible for delivering all needed supplies and equipment to designated clinical areas

• Used Lawson, PYXIS, OMNICELL &Microsoft software to input inventory delivery data.

• Maintained PAR and on-hand supply levels, including management of min/max and reorder points.

• Perform daily inspections of supply locations ensuring proper product rotation and cycle counts.

11/1999 – 5/2011

Texas Health Presbyterian Hospital Dallas

Dallas, Texas

PBX Lead Operator / Dispatcher

• Supervised, trained and directed personnel of 16 Operators in accordance with hospitals regulatory requirements.

• Route incoming calls on multiline phone system to the appropriate hospital destination.

• Forward medical codes to doctors/specialist for life saving support.

• Ability to remain calm during times of crisis to ensure correct information is given to correct hospital personnel.

6/2006 – 5/2011

Highland Springs Retirement Community

Dallas, Texas

PBX Lead Operator / Dispatcher - Overnight

• Answer inbound/outbound phone calls in an accurate professional manner.

• Monitor all buildings in the community with video cameras.

• Input inventory into computer using Excel Spreadsheet.

• Call the codes for all residents’ pendants/pull cords for help.

• Input accurate information in the company incident reports database.

Education & Training

• Remington College / Associates Degree in Business Administration / Dallas,

Texas

• Various intensive training in Customer Service Relations/ Dallas, Texas

• OSHA Forklift Certified (8 hours of weekly training on forklift at Southwest

Forklift)

•

Professional Membership

• A member of Alpha Beta Kappa by election of the Chapter at Remington

College Beta Sigma of Texas

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